Fiachra Fitzpatrick Qfa
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Fiachra Fitzpatrick Qfa Email & Phone Number

Business Change Manager - Root Cause Analysis at AIB
Location: Ireland 8 work roles 9 schools
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Current company
AIB
Role
Business Change Manager - Root Cause Analysis
Location
Ireland
Company size
9293 employees

Who is Fiachra Fitzpatrick Qfa? Overview

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Quick answer

Fiachra Fitzpatrick Qfa is listed as Business Change Manager - Root Cause Analysis at AIB, a with 9293 employees, based in Ireland. AeroLeads shows a matched LinkedIn profile for Fiachra Fitzpatrick Qfa.

Fiachra Fitzpatrick Qfa previously worked as Head of Dispute Resolution at Aib and Manager FSPO Team at Aib. Fiachra Fitzpatrick Qfa holds Ba International Business And Languages (French), Business, (2:1 Honours) from Dublin City University.

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Email format at AIB

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AIB

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Profile bio

About Fiachra Fitzpatrick Qfa

Customer-focused Manager with 9+ years' experience in financial services. Qualified Financial Advisor with a Masters in Financial Services. Currently I work in Customer Care in AIB. Our mission is to achieve the right outcome for customers when things go wrong.

Listed skills include Foreign Languages, E Commerce, Marketing, Social Media, and 13 others.

Current workplace

Fiachra Fitzpatrick Qfa's current company

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AIB
Aib
Business Change Manager - Root Cause Analysis
dublin, dublin, ireland
Website
aib.ie
Employees
9293
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8 roles

Fiachra Fitzpatrick Qfa work experience

A career timeline built from the work history available for this profile.

Business Change Manager - Root Cause Analysis

Current
Aib

Dublin City, County Dublin, Ireland

Mar 2024 - Present

Head Of Dispute Resolution

Aib

Dublin City, County Dublin, Ireland

Jun 2022 - Mar 2024

Manager Fspo Team

Aib

Dublin

Aug 2019 - Aug 2022

Fspo Senior Case Handler

Aib

Dublin, Ireland

Dec 2016 - Aug 2019

Customer Service Advisor (Life & Investments)

New Ireland Assurance

Dublin, Ireland

Aug 2016 - Nov 2016

Credit Control Agent

Certus

Dublin

Roles & Responsibilities:- Responsible for arrears reconciliation reports on customer accounts using Microsoft Excel- Analysing & reporting on customer mortgage and personal loan accounts- Taking incoming calls from customers to discuss in detail their account while offering financial and personal advice - Working on an automatic dialing system to get up to date information from borrowers on their current financial situation and repayment capacity- Liaising with internal departments to issue customer requests such as Standard Financial Statements, Data Access Requests etc.- Inputting important data onto in-house systems- Sending requests to Bank of Scotland for refund processing- Helped manage projects on account sales and transfers from BOS to other entities- Assessed Standard Financial Statements for customers looking for alternative repayment arrangements & gave recommendations to senior management- Completed monthly online assessments relating to subjects such as Data Protection, Fraud, Money Laundering etc.

May 2014 - Oct 2015

Customer Management Trainee

Certus

Dublin, Ireland

- Worked in various departments within the retail banking sector: Debt Restructure, Compliance & Risk, Finance & Collections- Processed Direct Debit Mandates and other important documentation- Applied refunds to mortgage accounts- Assessed complaints from customers- Reviewed & assessed forbearance requests- Greeted customers at reception to discuss repayment capacity- Discussed financial situation with borrowers over the phone- Input data onto in-house systems

Nov 2013 - May 2014

Finance Administrator

Aib

Ballsbridge, Dublin

- Covered reception- Handled and logged a high volume of inbound calls- Dealt with all incoming customer queries- Greeted and signed in guests- Liaised with management and internal departments- Provided administrative support to managers and dealt with all confidential documents in a discreet and professional manner- Carried out other ad hoc duties

May 2008 - Aug 2008
Team & coworkers

Colleagues at AIB

Other employees you can reach at aib.ie. View company contacts for 9293 employees →

TM Tony Marsh Tony Marsh Colleague at AibDublin, County Dublin, Ireland View → DM Denise Moloney Denise Moloney Colleague at AibCork, County Cork, Ireland View → DD Diarmuid Donnellan Diarmuid Donnellan Colleague at AibLimerick Metropolitan Area, Ireland View → YW Yu Wang Yu Wang Colleague at AibDublin 4, County Dublin, Ireland View → HP Howard Peacocke Howard Peacocke Colleague at AibIreland View → UM Ursula Murphy-Aib Ursula Murphy-Aib Colleague at AibGreater London, England, United Kingdom View → AA Anne Aherne Anne Aherne Colleague at AibIreland View → SR Suzanne Rogers Suzanne Rogers Colleague at AibIreland View → JV Jenny Vaughan Jenny Vaughan Colleague at AibIreland View → JG Jane Gore Qfa Jane Gore Qfa Colleague at AibDublin, County Dublin, Ireland View →
9 education records

Fiachra Fitzpatrick Qfa education

Ba International Business And Languages (French), Business, (2:1 Honours)

Dublin City University

Activities and Societies: Music Society

Qfa, Finance

Iob

Loans, Regulations, Investments, Pensions, Life Assurance and Financial Planning

International Business And Languages, Business

Essca Angers

Spent a year studying business subjects through French such as Organisational Leadership and Change, E-Marketing, Industrial Marketing.

Leaving Certificate

Coláiste Eoin

Level 7 Professional Certificate, Consumer Protection Risk, Culture And Ethical Behaviour, Distinction

Iob

Level 9 Diploma In Leading Cultural Change And Ethical Behaviour In Financial Services, Distinction

Iob

Level 9 Diploma In Strategic Management, Financial Planning And Services, Distinction

Iob

Level 9 Diploma In Digital Transformation, Finance, Merit

Iob
FAQ

Frequently asked questions about Fiachra Fitzpatrick Qfa

Quick answers generated from the profile data available on this page.

What company does Fiachra Fitzpatrick Qfa work for?

Fiachra Fitzpatrick Qfa works for AIB.

What is Fiachra Fitzpatrick Qfa's role at AIB?

Fiachra Fitzpatrick Qfa is listed as Business Change Manager - Root Cause Analysis at AIB.

Where is Fiachra Fitzpatrick Qfa based?

Fiachra Fitzpatrick Qfa is based in Ireland while working with AIB.

What companies has Fiachra Fitzpatrick Qfa worked for?

Fiachra Fitzpatrick Qfa has worked for Aib, New Ireland Assurance, and Certus.

Who are Fiachra Fitzpatrick Qfa's colleagues at AIB?

Fiachra Fitzpatrick Qfa's colleagues at AIB include Tony Marsh, Denise Moloney, Diarmuid Donnellan, Yu Wang, and Howard Peacocke.

How can I contact Fiachra Fitzpatrick Qfa?

You can use AeroLeads to view verified contact signals for Fiachra Fitzpatrick Qfa at AIB, including work email, phone, and LinkedIn data when available.

What schools did Fiachra Fitzpatrick Qfa attend?

Fiachra Fitzpatrick Qfa holds Ba International Business And Languages (French), Business, (2:1 Honours) from Dublin City University.

What skills is Fiachra Fitzpatrick Qfa known for?

Fiachra Fitzpatrick Qfa is listed with skills including Foreign Languages, E Commerce, Marketing, Social Media, Business Strategy, Acoustic Guitar, Microsoft Office, and Microsoft Excel.

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