Michael Fianko Email & Phone Number

Accra, Greater Accra Region, Gh

Greater Accra, Ghana

Providing support and guidance on computer systems, software application systems, repair and maintenance of hardware, network connectivity, systems development, and support for telecommunications and networking operations for over 300 workstations and over 300 users in Mission offices in Ghana, Cote D’Ivoire, Benin, Togo and Cameroon.

• Assisted the Senior IT Advisor in the procurement of all IT equipment such aslaptops, iPhones, printers, toners, network equipment etc.• Coordinated with local vendors, USAID West Africa and Ghana Mission staff,M/CIO, IRM, State ISC and non-USAID organizations on IT and automationmatters.• Provided and monitored Remote Access for Mission Staff.• Issued PIV-A cards to mission staff in the absence of the Senior IT Advisor.• Provided first-line… Show more • Assisted the Senior IT Advisor in the procurement of all IT equipment such aslaptops, iPhones, printers, toners, network equipment etc.• Coordinated with local vendors, USAID West Africa and Ghana Mission staff,M/CIO, IRM, State ISC and non-USAID organizations on IT and automationmatters.• Provided and monitored Remote Access for Mission Staff.• Issued PIV-A cards to mission staff in the absence of the Senior IT Advisor.• Provided first-line end-user support to over 300 users on the use, operation,features, and capabilities of Windows Desktops, PC/LAN and Laptop/PChardware, Google Suite, E2 etc.• Ensured all network and standalone equipment were configured according toAgency guidelines and reported and resolved security incidents to/withM/CIO• Responsible for setting up Google Apps for USAID/Gmail, mission to missionaccount transfers and mission to headquarters account transfers.• Responsible for assigning and transferring new Remote Access Tokens Show less

• Assisted in the installation of USAID’s proprietary Network (AIDNet) in the CoteD’Ivoire and Benin missions and as a Virtual Private Network (VPN) in theCameroon Mission and the Tamale remote office in Ghana.• Installed and managed routers, switches, firewalls etc. as and when needed.• Provided desktop and application support to 300+ users in the Ghana and WestAfrica Regional Missions in a client/server environment where mostapplications were… Show more • Assisted in the installation of USAID’s proprietary Network (AIDNet) in the CoteD’Ivoire and Benin missions and as a Virtual Private Network (VPN) in theCameroon Mission and the Tamale remote office in Ghana.• Installed and managed routers, switches, firewalls etc. as and when needed.• Provided desktop and application support to 300+ users in the Ghana and WestAfrica Regional Missions in a client/server environment where mostapplications were cloud-based.• Automated manual processes such as the distribution of pay stubs for ForeignService Nationals (FSNs) in Ghana, Cote D’Ivoire and Cameroon.• Provided occasional IT Trainings to 100+ employees in the Ghana and WestAfrica Regional Missions.• Kept logs/inventory of IT supplies and planned future IT supplyrequirements.• Provided technical assistance to the EXO procurement specialist duringprocurement of IT equipment/supplies.• Coordinated with US Embassy telecommunications personnel on theinstallation of new telephone extensions and repair of faulty lines.• Day to Day use of the Windows Server environment to manage useraccounts and network activities• Maintained USAID Ghana and West Africa Regional’s Pages (MyUSAID) andpublic websites on the USAID.gov domain.• Designed and developed the USAID/Accra Intranet from the ground up usingDrupal and later re-designed using Google Sites and Google Apps Script.• Extended the USAID/Accra Intranet by developing applications such as the EXOHelp Desk System (It was the relied-on Help Desk System in the West AfricaRegional Mission until the introduction of Service Now).• Designed, conceptualized and produced Videos and Graphics for the Mission.• Configured and managed Mission Macs, iPhones and iPads.• Transferred accounts, installed and managed Gmail apps on Agency approvedsmartphones, tablets and laptops.• Provided guidance on ADS 547 and 549 as and when needed. Show less

• Ghana Elects 2016: A data analysis and visualization web app for Ghana's 2016 National Elections• Web Consultant, Ministry of Food and Agriculture, Ghana• Web Consultant, Yibema Company Limited• Web Consultant, West End University College • Fianko's Game of Ludo - Windows App. • Electronic School of ICT: Educational Computer Game - Windows App• The official website of George Sydney Abugri• Marquis Sales Inventory System - Windows App… Show more • Ghana Elects 2016: A data analysis and visualization web app for Ghana's 2016 National Elections• Web Consultant, Ministry of Food and Agriculture, Ghana• Web Consultant, Yibema Company Limited• Web Consultant, West End University College • Fianko's Game of Ludo - Windows App. • Electronic School of ICT: Educational Computer Game - Windows App• The official website of George Sydney Abugri• Marquis Sales Inventory System - Windows App. Developed for Marquis Company Ltd., Swedru.• The official website of GHAMSU UCC Local• The official website of the Institute of Devlopment and Technology Management • Web Consultant, Ghana Institution of Engineers (GhIE)• Fianko's GPA Calculator: Windows App. based on University of Cape Coast (UCC) Grading System.• The official website of Illumin8 Consults Show less

Osu, Accra

• Assisted in the set-up and maintenance of Wide Area Networks (WAN) via thedeployment of radio masts across Ghana for Millicom Ghana (now AirtelTigo)and the National Information Technology Agency (NITA) under the Ghana EGovernmentproject to provide internet service to all Government Institutions.• Assisted in the network access security set up for the Ghana E-GovernmentWiMAX Project by installing, configuring and maintaining the RADIUSAuthentication, Authorization… Show more • Assisted in the set-up and maintenance of Wide Area Networks (WAN) via thedeployment of radio masts across Ghana for Millicom Ghana (now AirtelTigo)and the National Information Technology Agency (NITA) under the Ghana EGovernmentproject to provide internet service to all Government Institutions.• Assisted in the network access security set up for the Ghana E-GovernmentWiMAX Project by installing, configuring and maintaining the RADIUSAuthentication, Authorization and Accounting (AAA) protocol.• Facilitated requirements gathering, testing and deployment of mobile serviceson the Huawei Service Delivery Platform (SDP) for MTN Ghana, MTN CoteD’Ivoire, MTN Liberia, MTN Guinea Conakry and Bissau.• Lead the maintenance team of the Huawei Seamless Roaming Service (SRS)Project for MTN operating companies in the West Africa Region. This includedbut was not limited to the configuration of TCP/IP and SS7 networks,maintenance of Oracle databases, Linux and Windows servers for steering ofroaming, welcome SMS and local recharge services.• Facilitated the testing phase of the Mobile Number Portability (MNP) projecton the Huawei Online Charging System (OCS) for Millicom Ghana (nowAirtelTigo). Show less

Cape Coast, Ghana

• Taught interested students at the University of Cape Coast introductory concepts in HTML, CSS, Javascript and PHP

Accra, Ghana

• Taught primary one (first grade) through to primary six (sixth grade) pupils introductory Information Communication Concepts covering computer hardware and software.

Master’S Degree, Management Information Systems

Strategic Management, Decision Support Systems, IT/IS Procurement, Database Management, Financial Analysis for Managers, Enterprise.

Bed., Computer Science, Second Class Upper

Activities and Societies: CITSA (Computer Science and Information Technology Students Associatiion) UCC GHAMSU (Ghana Methodist Students.

High School, Business

Activities and Societies: POJOSS Business Club, POJOSS IT Club Majored in Accounting, Business Management, Costing and Elective Mathematics

Education record