Fiaz Ali Email & Phone Number

Trinidad And Tobago

• Manage data and data projects for all TGU platforms such as – SharePoint Migration, DocuSign, Maximo, Power BI and other business-related applications.• Maximo administrator – manage user accounts, change requests and workflow administration.• Participate in the evaluation of new products and technologies.• Provide 1st and 2nd level helpdesk / desktop support for all IT related technical problems and services.

Port Of Spain, Trinidad And Tobago

• Service Desk Lead for planning, development and roll out for helpdesk application.• Created 150+ knowledge base solutions for client specific service desk issues. • Created templates, business rules and prepared user guides to improve helpdesk efficiency. • Customized and maintained a SharePoint site for Helpdesk documentation.

Port Of Spain, Trinidad And Tobago

• Service Desk administrator – Manage user accounts, logged incidents and service requests, 1st line technical remote support and SLA adherence for help desk tickets.• Monitor and analyze service desk performance metrics to identify areas for improvement and implement corrective actions.• Liaised with 3rd party vendors to resolve escalated incidents and queries.

Arima, Trinidad And Tobago

• Supported the network infrastructure to ensure a secure and stable environment.• Troubleshoot and resolve hardware, software, application, network and user access issues.• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technical solutions to customers.

Business Administration, Mba

Computing & Information Systems, It, Bachelor'S Degree