Set-up and continue administrative management of a quilt pattern design business as a creative visual artist, creating original designs and writing patterns (instructions, templates, diagrams and accompanying copy) for sale in craft publications, as well as through ecommerce platform development.-- Created and launched ‘The Confident Quilter’ a series of three 10-module training courses from beginner to advanced level.-- Met delivery deadline for multiple full package quilt design projects for ‘Today’s Quilter’ magazine, with a circulation of 35,000.-- Launched a new brand ‘Hobgoblin Cottage Designs’ to showcase and sell an independent range of designer quilt patterns on three ecommerce platforms.-- Showcased textile artworks at nine exhibitions in Birmingham, Milton Keynes, Silverstone and Weedon throughout 2008 to 2017.

Perform a multi-faceted managerial role, primarily focused on administrative and office management for an architectural salvage and building materials reclamation specialist. Devise copywriting content for products (human readable and SEO) for web shop. Maintain and improve inventory management systems and records, involving preparing quotations, sales administration, purchase processing, selecting external transport companies and couriers, while coordinating with customers on timely deliveries and collections. Reporting daily to company directors. Communicate at all levels from yard operatives to C-suite executives to encourage a high standard of customer service. Create new products to add to the stock management system, make inventory adjustments and revise pricing frameworks, while reviewing end-to-end order processing procedures.-- Fulfilled several roles due to lack of personnel without training or support, covering sales, marketing, stock management and yard oversight.-- Achieved comparable sales to previous year despite lack of personnel, operating in a general business management capacity.-- Hosted second tier interviews for compatibility of potential new staff, prior to training, delegating projects and improving processes.-- Minimised errors and effort duplication by improving end-to-end order processing system to create transparency and clear communications.

Joined a 25-year-old business incorporating a retail shop and associated coffee bar, online sales platform, classes and workshops, retreats, exhibitions, and events, as well as longarm quilting service, employing 15-20 staff. Defined the strategy for all aspects of marketing and new media, covering website creation, copywriting and social content, photography, and graphic designs, both printed and digital, to promote the business, retain a market leading position and drive growth via Facebook and Instagram. -- Adopted a project management approach to design new graphics for display advertisements, banners, posters, postcards and brochures, digital and printed flyers.-- Increased revenue from online channels by inputting into business development and leading major new project management.--- Instigated refresh of a 25-year old brand involving a new logo and strapline, revised graphics, product packaging and imaging.-- Devised and implemented a two-phased strategy to launch a fully featured, modernised ‘ShopWired’ ecommerce website.-- Added £2k-£3k monthly recurring revenue as co-leader of two projects, subscription box and mystery club, both still active.-- Transformed existing project initiatives into printed/pdf pattern format to create ‘Select’ and ‘Villages’ product collections.-- Released up to three promotions per week during pandemic to retain social media presence, including Mailchimp bulletins.

Responsible for structure, configuration and implementation of new integrated CRM/project management Evaluated and improved business workflows and processes for retail installations business with multiple subcontractors, beginning with accounting function then progressing to project management/CRM. Recommended process improvements, then specified, installed, and configured software prior to handover to project management and administrative teams.-- Updated finance systems, streamlining bookkeeping with Xero and providing timely management information to board.-- Proposed installation of Workflow Max CRM and project delivery system to integrate with Xero as an end-to-end solution.-- Acted as a coach for the project management and administrative teams to assume oversight of complete system installation.

Accounts Manager, The Storytellers Ltd, NorthamptonOffice & Accounts Manager, Holmes & Partners Ltd, NorthamptonOffice Manager & Researcher, Novus Ltd, Spratton, NorthantsMarketing Assistant/Administrator/PA to Sales Director, NRG Group Ltd, NorthamptonPA to Chairman, Fintrac Overseas Ltd, Lichfield, StaffordshireAdministration Manager/Junior Consultant, Fintrac International Ltd, Solihull, West MidlandsHotel Receptionist, Pensione Palazzo Ravizza, Siena, Italy