• Maintaining detailed knowledge of products and services, presented by Azerfon;• Ensure sales and high standard service of customers;• Set KPI`s for staff and monitor its achievement;• Control weekly/monthly reporting;• Assesment of communication skills and discipline of sales and service staff (specialists, senior specialists, coordinators);• Controlling and monitoring team performance;• Liasing with other line managers;• Review problems and proposals related to internal and external customers at the end of each reporting period, compile statistical reports;• Identify employee grades and adjust salaries according to the performance results and as required by internal procedure;• Improve all existing internal systems (when necessary) and procedures;• Measure, reward and disciplinary punish the performance toward company policies and values, as well as determine development areas of employee and plan relevant development activities;• Preparation of training programmes for sales and service center`s staff members;• Recruiting/contract termination (decision maker)

• Proper distribution of work among the team members; defining the optimal number of the employees in each shift in accordance with work volume and sending the proposals related to work schedules to CR/Reporting and Planning group• Control over the work of the team members according to the time schedule• To check the performance indicators of Baku Front Office and Baku Azercell Express group and to take approriate measurements related to them. Setting the targets;• İf necessary, reseive the problematic subscribers;Sending the internal documents (request and complaint letters, leave and vacation forms, etc.) by internal mail to the appropriate division/units;• Registration of the documents received from Baku Azercell Express offices and its submission to the responcible people;• Analyse the problems arisen during the operations and registration of requests/complaints;• Planning training for new employers; to plan employees` individual development activities according to their development areas;• İmprovement of the existing systems;• Analyze my team-members processing & working to offer the promotions in the future