Visa Department Specialist
Visa Management Service Within The Italian Consulate, Moscow, Russia
- Assisted and advised clients with the visa applications processes and visa related documentation.
- Managed, researched, and documented new inquiries through contacting relevant Government departments, where information is limited.
- Worked with client data management tools.
- Worked with all client queries through various channels of communication: phone, E-mail, SMS, voice messaging, and other social media messaging platform.
- Ensured that all processes and procedures are completed, full fees are collected, services are not provided without cleared account balances and quality standards are met.