Monitoring and maintenance on servers running various versions of Windows Server operating systemDaily adjustments, removals, and new account setups with Exchange 2013.Configuration within Cisco IronPort for optimized customer email.Building complete Windows Server environments from the top down including Domain Controllers, virtual hosts, and virtual servers (VMM).Troubleshoot, setup, and decomission websites through IIS Management and DNS.Assist in developing training modules and with train interns.Administer and monitor backups with DPM (Data Protection Manager)Create PowerShell scripts to automate processes within Exchange 2013, IIS Management, Active Directory, and local environments.

Provide first point of contact for customersConsult to accurately recommend products to fit personal/business needsTroubleshooting technical issues to provide resolutionHelp customers understand products/services and scope of technical troubleshooting

Provide notification to clients of premium discrepancies through payment adjustment notices and detailed audits.Maintain and reconcile premium bill, self-bill and individual billed accounts.Respond to incoming calls and initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

Support the growing distribution demands of one of the busiest retail locationsServe as a licensed forklift operator including hi reach forklift, counter balance lift, hi reach picker, and power pallet stackerPart of the Supervisor-in-training programSecure high-value products for customers with lowest supply chain costs as the goods flow coordinator