Leading a Team: Overseeing a team of 20 professionals, including Credit Advisor Representatives and a marketing team, ensuring alignment with the company’s mission and goals. • Driving Customer Success: Focusing on delivering world-class customer service and personalized credit repair solutions to help clients achieve financial independence. • Strategic Oversight: Guiding the strategic direction of the company, ensuring that every initiative and decision supports the commitment to client success and business growth. • Empowering Clients: Providing the tools, guidance, and support necessary for clients to rebuild and enhance their credit, aiming for long-term financial stability. • Fostering Excellence: Cultivating a culture of excellence within the team, emphasizing quality, integrity, and dedication in every client interaction.

• Provide expert guidance to everyday Americans on improving and managing their credit scores, with a focus on FICO scoring systems. • Develop personalized credit repair strategies tailored to individual financial situations and goals. • Conduct detailed analyses of credit reports to identify errors and areas for improvement. • Educate clients on the fundamentals of credit, debt management, and financial planning. • Lead and manage a team of credit repair consultants, ensuring high-quality client service and adherence to industry best practices. • Collaborate with clients to set realistic, achievable credit improvement goals. • Stay updated on the latest trends and changes in credit reporting and FICO scoring methodologies. • Conduct workshops and seminars to educate larger groups on credit management and repair. • Partner with business lenders to facilitate access to capital for clients, particularly those looking to start or grow their own businesses. • Liaise with credit bureaus, creditors, and debt collectors to negotiate on behalf of clients for fair credit reporting. • Monitor client progress and adjust strategies as needed for optimal credit score improvement. • Maintain client confidentiality and provide empathetic, personalized support throughout the credit repair process. • Ensure compliance with all relevant laws and regulations pertaining to credit repair and advisory services.

Donation Center Operations Manager Donation ManagerRetail ManagerRetail Store Management

Amazon Advertising is a rapidly growing organization and is one of the fastest growing organization at Amazon.Our teams strive to reinvent the way advertisers and agencies build brands and drive performance in their advertising. By using Amazon’s foundation in e-commerce, we help brands connect with the right customers through creative solutions and formats across screens and devices, and in the physical world.

developed strong relationships with hiring managers, cross-functional partners in order to create an efficient hiring experience, from recruiting through onboarding.set up continuous meetings with business leaders to understand hiring needs and drive recruitment strategy.Consistently exceeded monthly recruiter hiring goals and diversity metrics by implementing innovative outreach programs i.e. tech talk events.Recognized by upper leadership for constantly exceeding hiring goals prior to fill in deadlinesBecame Subject Matter Expert for TA hiring needs for the different businesses under People Experience Technology (PXT) including Consumer, Amazon Advertising, Amazon Labs, Project Kuiper, Ring for North America, South America, and South Africa regions.Screened passive 20-25 candidates on weekly bases, conducting 12-15 business phone screens, 5-8 Onsite which averaging 6-8 acceptances per month.Recruited passive experienced Talent Acquisitions leaders, Business Analysts, Program managers and few Engineering role.Participated and led recruiting phone screen and sourcing trainings for new team members, interviewers and business leaders.Used historical data to identify roadblocks and solutions in the recruiting process as well as influencing key stakeholders around important decisionsSit in and attend interview panel and debrief meetings with all hiring managers or all interviewers involved in process.Served on project teams for developing internal processes for recruitment.Developed preliminary screening questions and captured relevant candidate information for hiring managers.Maintained detailed recruiting processes, candidate pipeline documentation and hiring procedures.

Created weekly and ad hoc communication with hiring managers detailing candidate pipelines.Performed searches for qualified job candidates, using sources such as internal database, meet up events, social media, job fairs, and employee referrals.Filled and sourced for variety roles ranging from Software Engineers, Food Production, Graphic Designer, Legal Assistants to HR Generalist for North AmericaStaffed for Amazon hub market: Bay Area, Austin, Seattle, Arizona, and NYC and other fortune 500 companies.Scheduled and attended job/career fairs to attract qualified applicants.Facilitated and scheduled interviews.Negotiated salary for direct hire and temporary placement candidates.Conducted reference and background checks on job applicants.

Cold-called and followed up with prospective customers to sell AppleOne recruiting services and skill marketed candidates in pipeline.Arranged in-person meetings and visited with clients to boost customer satisfaction and determine prospect needs.Managed the recruitment process and life-cycle, including initial assessments, interviews, and offers.Awarded Founder's Club Individual Excellence Award 2017Consecutively ranked in Top 5 recruiter for the years of 2016, 2017, 2018 and was awarded Employee of the year for 2016.Exceeded Performance Standard Report over 120% for the years of 2016, 2017, 2018Made placement with national accounts like Microsoft, Starbucks, Symetra, Seattle Genetics, and Capital One as well with small to mid size companies.Reviewed daily job boards to ensuring requisitions are up to date, new or on-going candidates have been contacted, and updated candidate status in the database.Developed weekly quotas and sales goals to meet revenue expectations.Carried 40-50 requisition and was responsible for screening 15-20 candidates on weekly bases and exceeded monthly placements.

Establishing relationships with new clients through business development and marketing campaigns.Visiting current and prospective clients to develop strong relationships.Getting to know how client companies operate and understanding their general ‘culture’.Making visits and presentations to corporate clients.Writing and advertising vacancies on the job boards.Coaching and leading candidates and clients throughout the hiring process.•Helping candidates to identify and achieve their career goals, and encouraging continuing professional development.•Screening, interviewing and short-listing potential candidates both personally and by telephone.•Making job offers and checking references on candidates.

Process routine financial transactions for customers, including deposits, withdrawals, and loan paymentsProvide exceptional customer service by welcoming customers and non-customers to the branch and addressing their needsRecommend financial products and services that meet customer needsDemonstrate strong cash handling skills and accuracy in processing transactionsMaintain a high level of knowledge of all US Bank products and servicesConsistently meet and exceed sales and referral goalsMaintain a clean and organized work areaFollow all security and regulatory procedures to ensure the safety of the branch and its customers

Event Planning: Plan and implement events on WSU campus to increase awareness and usage of our digital learning platforms.Strategic Marketing: Help manage focus groups with a McGraw-Hill professional, promote use of our products to peers and gather valuable insights on products by setting up a booth at the most popular spots on your campus.Public Speaking: Presented to peers and professors in large settings and gain valuable professional experience.

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interfaceProvide daily operational and administrative support to Sr Manager or a Manager, ensuring the most effective utilization of time and effort.Provide courteous and efficient delivery, sorting, and ensure shipment of packages by completing all necessary paperwork and checking shipmentsProvide courteous and efficient delivery, sorting, and pick-up of packages and ensure shipment of packages by completing all necessary paperwork and checking shipments

Effectively examining and auditing receipts, checks, and other reported transactions.Perform effective office tasks including answering the phone and being detailed orientedProvide quality customer services and understand the importance of customers.Develop the ability to multitask and making sure tasks were completed in high quality