Chris Field Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, Us

Responsible for leading an organization of thirty-two engineers organized in four delivery teams building new digital experiences and tools for New York Life’s Agents and Clients.• Lead the execution of a large portfolio of complex projects (~$20M/year), from idea to production working closely with product management and senior management from all lines of the business to understand their needs and constraints; using that to inform the design and implementation of cost-effective scalable solutions. • Drive the functional requirements development, and work with scrum masters to ensure appropriate definition and prioritization to deliver work on-time and within-budget.Drive solution architecture and alignment across the broader technology group through the enterprise architecture group and design reviews.• Partner with product managers to identify opportunities and drive feature and functionality definition and prioritization.• Review technical designs and provide coaching and feedback to improve them. • Manage, coach and mentor team members providing development feedback and identifying opportunities for continued growth.

New York, New York, Us

Responsible for leading a team of one full stack engineer and two backend engineers designing and building integrations for New York Life’s new core CRM platform (Salesforce) which was replacing an existing proprietary platform.• Define and execute strategy to identify existing integrations with the legacy CRM system and solve for the best way to migrate/replace the functionality.• Identify potential new integrations and work with product managers to identify requirements and define value.• Design reusable integration patterns and drive alignment and approval for these patterns across the technology organization.• Drive integration projects across vendor and technology teams to ensure proper prioritization, funding and on-time delivery.

Ct, Us

Responsible for the full product life cycle including idea, architecture, build and deployment or first two products. Now serve in an advisory capacity to the team as they continue building the business.• Responsible for the complete system architecture and backend build of the initial mobile app product. The product was a timeboxed calling solution that provided users the ability to specify an amount of time they were requesting for the call as well as the subject they would like to discuss. Backend was built in Scala and deployed with AWS Beanstalk using mixed data stores of postgres and dynamodb. • Developed the front-end and back-end build of the call analytics solution which allowed users to track 1-1 responses to leads or other requests by proxying the communication (phone, text, email). The front-end was built with React and the back-end was Scala. • Built pilot of the commerce platform encompassing text marketing, integration with shopify and Redshift as a customer data repository aggregating data from texting, google analytics site traffic, email tracking, service interactions and Shopify traffic / purchase data

New York, New York, Us

Responsible for leading a team of three full stack engineers developing and supporting the proprietary corporate lead management system. • Defined and executed annual development and feature roadmaps after presentations and acceptance by product management including migration to API based backend • Designed and developed a configurable and modular performance algorithm in C# to assign leads more effectively, this improved the lead attempt rate from 90% to 94%. • Developed a Hungarian algorithm based bulk assignment process to optimize assignment of bulk leads. This resulted in a 100% reduction in mis-assignment problems.• Developed and integrated a predictive model to classify and prioritize leads• Developed GIS system, mapping capabilities and visualizations to help drive and inform the sales territory management process★Stack/Tech: C#, Java, SOAP, REST, Twilio, Oracle PL/SQL, Asterisk, Postgres, Oracle Spatial, PostGIS, Quantum GIS, Spotfire, ASP.net MVC4/5, jQuery, Highcharts, Bootstrap, HTML/HTML5, Javascript, Orleans, WebAPI

New York, New York, Us

Responsible for engineering and software development within the unified communications group.• Helped design and build out Cisco's first fully virtualized production call center VOIP platform in the world leveraging UCS Hardware Virtualization and VMware as a hypervisor.• Built and maintained several C# desktop apps including the CTI Desktop using CTAPI for integration to UCM/UCCE and PhoneManager to allow remote control of desktop phones using Cisco IP Phone Web Services.• Built web applications in PHP and Python to serve on corporate IP phones providing directory services and security management capabilities.• Used C and Bash to build a number of utilities, automation scripts and integrations, including media streaming (RTP based) and media extraction from PCAP files.★Stack/Tech: Python, C#,PHP, Java, HTML, CSS, Javascript, CTapi/JTapi, Splunk, Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Cisco IOS, VXML, SOAP, REST, Cisco Voice API's (UCM 3.x/6.x/8.x, Unity Connection 8.x, UCS 1.2/1.4), SQL Server, Asterisk, Syslog-NG

Developed a Kiosk Software app which created secure document vaults for estate planning purposes ingesting documents from scanners, encrypting them and burning a secure CD -ROM with a viewer application.★Stack/Tech: C# (WPF), PHP, Amazon AWS (EC2 & S3), TWAIN

Purchase, New York, Us

Responsible for developing the network monitoring and VOIP Centrex platforms and managing the fleet of network monitoring endpoints and connectivity • Supported the monitoring of 200k services and 500k interfaces across 30k devices in 300+ physical locations on the platform which was comprised of ~200 physical servers, collection devices and vpn tunnel devices. • Built a proprietary SoC hardware device using busybox and OpenSwan to reduce costs and enable centralized and automated management of the distributed environment. This required authoring several Linux kernel modules.• Designed and built a VOIP Centrex System to support mission to provide cost effective fully featured telephony and conferencing solutions, including: unified voice mail access (email, phone and web access), intelligent conference bridges with web portal and scheduling, and real time provisioning and reporting. Developed patches for Asterisk (accepted to mainline) to address DTMF issues on ATM networks.★Stack/Tech: Linux (CentOS, BusyBox), Bash, Perl, PHP, C, MySQL, MySQL-Cluster, VMware, Xen Hypervisor, Postfix, Syslog-NG, SNMP, Cisco CatOS, Cisco IOS, Cisco PIX, SQL Server, MS Exchange,HTML,CSS, Javascript

New York, Ny, Us

Responsible for software development of the companies back end and front ends as the technical lead on a team of five developers. Additionally held the role of sysadmin managing the infrastructure including databases, networking, security etc.• Technical driver and lead for the complete ground up rebuild of the core affinity platform including the addition of an advanced personalization and segmentation engine.• Developed standards, security protocols, and moved the company in to a position to pass several security audits and obtain PCI compliance• Built the distributed transaction matching platform using a hadoop-like architecture to process large volumes of credit card transactions.• Built a secure file transfer system for sending and receiving Credit Card transaction files and ACH files • Contributed patches to the PHP source tree• System, Network and Storage architect and admin for the fleet★Stack/Tech: Linux (RedHat), Bash, PHP, Apache, Postgres, Postfix, C, C++, Perl, Big Brother, HTML, CSS, Javascript

Bachelor Of Science (Bs), Computer Science

Bachelor Of Arts (Ba), Sociology