Aaron Fields Email & Phone Number

London, GB

London, England, United Kingdom

• Working with the customer and Tech and Data (T&D) product owners to lead and shape their requirements as part of initial discovery, programme initiation, technical budgeting and technical solution outlining and.
• Accountable for the creation and maintenance of the T&D Architecture and Capability Roadmap, gaining the senior management approval of solution, technical delivery plan and technical delivery budget.
• Accountable for quality assurance of all team outputs, establishing people standards and building a strong tech capability from direct reports and the wider team.

London, United Kingdom

• Fully secured the role after a successful secondment.
• Accountable for creating the Infrastructure Strategy, Architecture, Standards and Roadmaps to be used pan-TfL
• Design general and specific infrastructure platforms and ensures that all Infrastructure decision making is strategically aligned and optimised for total cost of ownership (TCO)
• Act as the final authority for infrastructure design decisions
• Coaching and advising the wider Technology Development team on Infrastructure mattersAdditionally became the Product manager of TfL Data Centres (on-premise, collocation and cloud) until Q1 2020. Presently TfL Public.
• End-to-end Product Ownership

London, United Kingdom

• Accountable for creating the Infrastructure Strategy, Architecture, Standards and Roadmaps to be used pan-TfL
• Design general and specific infrastructure platforms and ensures that all Infrastructure decision making is strategically aligned and optimised for total cost of ownership (TCO)
• Act as the final authority for infrastructure design decisions
• Coaching and advising the wider Technology Development team on Infrastructure matters

14 Pier Walk, North Greenwich

• Technical assurance lead for the rollout of the Windows 7 EUC platform with the use of supporting technologies such as Configuration Manager 2012, VMware vSphere 5, Active Directory & Appsense
• During a transition phase of 3 months between project managers was responsible for the EUC programme plan
• Created technical process documents and championed them through to delivery, handover and support
• Accountable for providing key area analysis and options of the Standard Operating Environment for a discovery report to integrate another part of the organisation into TfLs EUC platform

14 Pier Walk, North Greenwich

• Providing roadmaps for VMware products & the EUC platform from desktop hardware through to products suites like Microsoft System Center
• Publish guiding Principles and promote the use of standardised technology patterns for designing and deploying CIs
• Ensuring that the technical skills matrix is up to date, in line with the industry and vision of future architecture
• Reviewing high and low level technical designs for small to TfL Pan wide projects and programmes
• Engaging the vendors of products used or looking to use on the TfL estate, building rapport to ensure we have their continued support for current and future endeavours
• Engaged with the business during project delivery engagements representing Infrastructure Services

London, United Kingdom

• Subject Matter Expert (SME) (secondment)
• Create technical requirements for a ITT (Invitation To Tender) and deliver to a schedule.
• Engaging the business to ensure their requirements are taken into account
• Designing and implementing a new desktop support team
• Reducing cost where possibleService Improvements (secondment)
• Improving services, processes, supporting systems and maximising value for the business.

London, United Kingdom

• Interfacing with Underground staff through to the managing director of TfL
• Remote access setup and connectivity for RAS & Active Directory (AD) authentication
• Involved on special projects like the Tour De France (ExCel, London) and working with TfL to ensure communication was uninterrupted
• Onsite TfL build engineer who has revised & added additional changes to the current build structure that TfL estate uses
• Updating and adding new documentation for use by engineers and end users
• Ensuring that work is completed within the agreed SLA’s agreed with the client

Bridgend, South Wales, United Kingdom

• Customer service – Including giving technical advice and guidance to meet customer requirements with corporate clients also serviced
• Telephone conversations giving technical support and advice
• Multitasking and prioritizing
• First time fixing incidents
• Performing remote support of systems including remote monitoring of servers, services and networking ensuring high uptime meeting corporate SLA’s

Cardiff, United Kingdom

• Customer service – Including giving technical advice and guidance to meet customer requirements. Corporate clients also serviced.
• Answering the telephone to handle customer queries and problems
• Selling computers and associated equipment i.e. Hardware and software
• Cleaning when required

Education record

Administering and Deploying System Center 2012 Configuration Manager

Mcts : Microsoft® Certified Technology Specialist

Mcts: Microsoft® System Center Configuration Manager, Configuration, It

Vcp5-Dcv

Itil V3 Foundation, It

Microsoft® System Center Operations Manager, Configuration

Btec National Diploma Level 3 Ict, Ict

Key Skills Level 2 English, English

Key Skills Level 2 I.T, Ict