- Created, updated, and maintained training materials, including presentations, training manuals, skills assessments, and system documentation- Developed onboarding training process including virtual and in-person training, for 10+ positions in TOCA Soccer centers- Trained leaders in the organization to effectively onboard new hires- Curated, educated, and led training initiatives in a rapidly scaling enterprise environment training 200+ staff in 5 different markets- Managed, distributed, and curated content to build onboarding and role-specific courses on the e-learning platform, Coassemble- Provided training in targeted learning sessions to drive product standards requirements across the organization to drive more accurate financial reporting- Collaborated on software standardization projects with technical teams and developers to integrate data entry for software systems used at 25+ centers throughout North America- Partnered with IT Director to elevate staff support documentation and transitioned ownership process to the new technology partner of TOCA - IBM Managed Service Desk- Built and served as a consultant and program manager for business success routines and projects - Generated additional sales and enhanced the overall customer experience through employee negotiation strategy training- Delivered 1:1 soccer training, coaching players ages 5-22 on fundamentals and skill development

- Managed MentorcliQ, a global mentoring program, by tracking participant enrollment, troubleshooting satisfaction, and engagement challenges- Served as a key contributor in the rollout and implementation of Degreed, a global learning experience platform for employees - Facilitated workshops with a variety of platforms and audiences: virtual, in-person, and self-paced- Actively produced relevant communication plans and user educational guides- Organized training modalities to gather information while educating and highlighting development tools and resources- Coordinated consistent event planning, e-learning workshops, and discussions- Built and maintained documentation that increased quality, efficiency, and ensured workforce readiness