Jon F. Email & Phone Number

Greater St. Louis Area

I am a payment professional in the merchant service industry. I work for PAYROC, A Vantiv Company, Independent Sales Organization. Payroc was founded in 2003 as Retriever of Chicago and is a privately held & family owned business that strives to make a major impact in the Merchant Processing Industry. Payroc Core Values:Pricing Clarity: the quality of being expressed, remembered, and understood in a very exact wayExceptional Service: to do the work that is needed or wanted to keep in great conditionTrusted Advice: a recommendation about what someone should do from a recognized experienced expertPersonal Relationship: the way in which two or more talk to, behave toward and deal with each otherIntegrity: the quality of being honest and fairPayroc’s Commitment to MerchantsExceptional Technology & POS SolutionsSafe & Secure Payments> Protect Card Holder Data (PCI)> EMV Chip Cards> Encryption & TokenizationInterchange Plus PricingInterchange ManagementPersonal relationship with a certified Payment Professional as your Trusted Advisor

Scott Air Force Base, Illinois

Team Shift Lead (Dec ’12 – Present) Xerox/Scott Air Force Base (IL)June 2013 - Received Best Overall QA Score Award (first shift)ITIL Certification 2014 Core Functions Manage team of 13 agents for a 24/7/365 military communications operation Contributes to contract profitability by generating, analyzing and reporting on the following KPI metrics: Total Inbound Calls, Abandonment Rates, Average Speed to Answer, Average Handle Time and Customer Satisfaction Rate• Monitor and identify trends in Acceptable Levels of Performance reports (ALP’s) 11.1, 11.2, 11.3, provide feedback to the Service Delivery Manager, and actively participate in strategic collaboration to ensure all KPI measures are met or exceeded.  Participate on hiring panel for all new employees Create / manage day shift schedules including: attendance, breaks, PTO (extended to all shifts) and occurrences Field inbound phone requests and successfully execute troubleshooting protocol Conduct individual coaching sessions with agents to monitor and improve performance Participate in morning briefs with Commander / Captain and deliver on Ad hoc requests for information Responsible for project coordination with the Network Operation Center (NOCs) and government officials Successfully deliver on all assigned tasks on behalf of senior management and government officials • Support and uphold consequence management in the workplace environment• Collaborate on upcoming projects, conflict resolution and staff incentives

Greenville, Il

Supervise the safety and security of prisoners•Maintain exceptional knowledge of practices and procedures involved in corrections facility management•Skilled at monitoring inmates for improper conduct or signs of conflict•Conduct security checks on locks, doors, bars, etc. Maintain and protect order in the facility•Sustain thorough knowledge of local laws, ordinances, and the Illinois General Statutes pertaining to the commitment, confinement and release of prisoners •Remarkable ability to make decisions and take prompt, effective action in emergency situations•Effectively explain institutional rules to inmates•Perform routine mail and cell inspections•Search inmates for contraband or unapproved items, and confiscate when necessary•Attend and participate in required training•Read policy and procedure manuals, directives and memosInitiate, log, and archive critical communications•Superior ability to prepare and maintain routine records and logs•Write narrative reports describing events that have happened including confidential reports, incident reports, disciplinary reports, etc. •Notably skilled at exercising tact, firmness, fairness and courtesy to inmates •Process new admissions and transfers

Greenville, Illinois

Coordinate all aspects of travel schedules, including: •Negotiation and management of bus / transportation contracts•Locate and secure hotel accommodations and make food arrangements for teams / coachesCoordinate fundraising events including, but not limited to:•Team Banquets•Telethons•Miniature Golf Scramble•Indoor / Outdoor TournamentsRecruiting (Men / Women):•Secure 25 committed recruits per year, on average•Manage database of 100-300 recruits•Coordinate recruit visits with admissions staff or other relevant personnel •Generate daily phone calls, emails and home visits•Organize player showcases•Conduct game and film analysesSummer Camp Coordinator (ages 4-18):•Commit 200 Campers to summer program•Marketing to maximize camp potential and participation rate•Arrange residential housing for campers•Lead individual and team training sessions of various levels and complexities Academic supervisor for both men’s /women’s programs; bringing added value to the institution by setting educational standards, policies and goals•Cumulative team GPA record: 3.3 (2011), 3.2 (2010), & 3.2 (2009)•Performed monthly grade checks & conducted weekly study halls to ensure sustained results•Developed 27 SLIAC Academic All-Conference players across two years (2009-2011)Primary Goalkeeper Coach:•Managed and trained 6 goalkeepers•Conducted full / individual training sessions•Game analysisStatisticsGuided NCAA Division III Team to 2 National Tournament Appearances 2009: 16-8-2 (7-0-1 Reg. Season Conf.) 2010: 15-6-2 (8-0-2 Reg. Season Conf), 4 NSCAA/NCCAA All-Region, 4 Academic All-Conference, 2 All-Americans, 1 Regional Player of the Year 2011: 14-7-3 (6-2 Reg. Season Conf.) 2 NCCAA All-Americans, 3 All-Region, 1 Regional Player of the year

Master Of Arts (M.A.), Education

Bachelor'S Degree, Business Management

Activities and Societies: Athlete- soccer