General Manager for 3 residential software products. Responsible for all forward momentum across each of my business units including implementation, sales, account management, client care, product management and development.Implement strategies to make these businesses profitable, agile, scalable and competitive.Management of 20 team members across multiple divisions within each of my products.Develop budgets, measure performance and make critical business decisions to ensure each brand is aligned with investor, customer, divisional, and employee goals.

Responsibilities include: leading a Team of 10 implementation consultants and product success managers toward meeting financial goals and performance objectives; constructing processes for implementation of an eProcurement platform and strategic advisory service while working directly with sales to close strategic business opportunities; accountable for all aspects of Client Success from close of sale through end of contract; compiling, organizing and analyzing data to provide reporting to Clients that demonstrates product value and guides future purchasing and facility management behavior; presenting and discussing reporting results with executive level client contacts in person or via tele-conference; creating and subsequently reviewing purchasing and savings benchmarks to ensure successful adoption of the program for new and mature Clients.2018 Key Initiative: My Team increased Gross Merchandise Value by 69% across our Strategic Supplier Network due to focused Account Management and Audit efforts aimed delivering value to Clients and Supplier Partners alike. During this time we absorbed a 900% increase in Client participation with only minimal FTE additions through strategic efficiency maximization efforts. 2019 Key Initiatives: Participated and contributed to 2 large initiatives in a cross-functional task force aimed at reducing time and resources needed for Implementation of RealPage products. My contributions are being implemented across the organization.

eSupply Systems was a cloud-based, e-procurement and spend management platform for the property management industry, enhanced with budget controls and other Purchasing Intelligence® tools. eSupply was acquired by RealPage in June 2016. Key Accomplishments: Quickly promoted in the organization by taking initiative to proactively address Client challenges and internal operational inefficiencies. I demonstrated critical thinking skills that drove my teammates and clientele to trust my insight and recommendations. I continually delivered measurable value-driven initiatives, some of which became a cornerstone in the value proposition during eSupply's acquisition.

Peloton San Antonio’s portfolio of managed and marketed properties includes more than 4.5 million square feet of office, industrial, retail and mixed-use projects in the San Antonio and South Texas markets. The company has consistently been recognized as a CoStar Power Broker and most recently was honored with the San Antonio Business Journal’s Best Places Work Award and the SABJ Women’s Leadership Business Growth Award for its property management division.Duties and accomplishments:- manage a portfolio of primarily small medical office buildings, general office buildings and retail strip centers totaling 230,000 square feet- review, understand, abstract and enforce terms of Lease Agreements within my portfolio- monitor budget allocations and report quarterly with detailed explanations of variances- supervise, coordinate, and follow-through on Tenant Improvement projects- assist lease staff throughout the negotiation/sales process including developing budgetary projections for tenant improvement allowances, touring spaces with prospects and brokers, coordinating move-in requirements and collecting necessary documentation and deposits prior to the lease commencement date- played an integral role in process improvement for databasing and monitoring Certificate of Insurance (COI) expirations. Solely responsible for researching and implementing a cloud based solution with the goal of creating consistency and simplification of the process.- played a key role in creating a vendor evaluation system that allowed the organization to assess vendor contracts and performance so that contracts can be consolidated thus reducing monthly operating expenses for Owners and simplifying vendor management operations for Property Managers- charged with researching and implementing a technology solution aimed at managing a roving maintenance staff that produced accurate and detailed time and mileage tracking reports.

Accomplishments and Responsibilities:- Effectively managed an office of 13 people that includes sales, property management and maintenance staff- Coordinated daily sales and property management support functions including processing and abstracting lease documents, performing financial analyses to develop budgetary projections, providing creative feedback for marketing materials, scheduling and preparing property tours, drafting contractual documents, and generating lead lists- Designed and implemented a comprehensive purchasing program to reduce operating costs and consolidate vendor contracts-Managed company CRM database to develop marketing plans, as well as research and analyze data to identify prospective clients, monitor market trends, and prepare detailed reports- Constantly developed strategies to streamline business operations through the creation of standardized procedures that aim to improve work flow and consistency- Gained experience in commercial real estate leasing and property management best practices while completing Texas Real Estate Commission Licensing requirements in September of 2013.

- Responsible for providing customer service utilizing a consultative sales approach to present products and services to customers in person, via email and over the telephone- Developed specific methods to project customer usage requirements based on historical information and planned project data- Coordinated logistics including the selecting of appropriate shipping, packing and delivery methods to meet customer’s time-sensitive needs and preserve integrity of the product- Created pricing strategies that generated an average of over 1.3 million profit margin dollars annually- Quickly became knowledgeable in technical, industry-related terminology including basic metallurgy, fabrication methods, and common uses for various grades of steel

- Responsible for marketing a multi-million dollar residential property and stimulating contractual lease agreements through excellent salesmanship and effective negotiation of pricing and terms- Successfully developed a “benefit and feature” sales pitch for historically difficult to lease units, thus increasing overall occupancy and performance of the asset- Coordinated and prioritized maintenance needs and performed regular inspections of records to ensure accuracy

- Mastered computer-based appointment scheduling, insurance verification procedures, and patient file and electronic database maintenance practices - Became knowledgeable in medical terminology and related insurance procedures including ICD-9 billing and coding