Our President is Mr. Steve TremblaySee his LinkedIN profile at:http://ca.linkedin.com/in/stevetremblay

The Department of Information Technology in the Ministry of Municipal and Rural Affairs (MOMRA) is moving forward in its mission to employ IT in the service of Ministry’s functions and processes in accordance with its IT vision. The department aims not only at acquiring and operating IT systems, but also at driving technology-driven innovation in the Ministry. Citizens and residents of the Kingdom will be the major beneficiaries of IT-led improvement in the services offered by MOMRA. Excelsa Technologies is responsible for providing strategic direction to the ministry for the setup of the new Center of Municipal Information organization. This organization will regroup more than 16 regional organizations and 269 municipalities. The goal of the organization is to provide effective and efficient IT services to municipalities across the Kingdom enabling these to offer valuable services to end users, the people of Saudi Arabia.

Excelsa Technologies Consulting Inc. has been in business since 2004. We specialize in providing IT Consulting services that cover a wide range of areas. Our consultants offer quality and professional services you can count on.We specialize in process re-engineering and process improvement, using such framework as ITIL and COBIT and different ISO standards. From the first stages (process maturity assessment, existing process mapping) to the GAP analysis, planning, definition of the new processes, performance measures, validation, training, implementation and the review, we can help organizations in their IT Service Management (ITSM) projects.We also use a strict Project Management (PM) Methodology based on the PMBOK. Endeavours like process improvement require strong and robust PM methodologies to ensure success and we will apply all of our PM knowledge to your initiatives to bring success.Regardless of the type of initiative you are in or about to engage in, we at Excelsa Technologies are confident that we will be able to assist you in making your vision a reality.Browse our Web site for more information about the services and products we offer. If you have any questions or would like to speak with an Excelsa Technologies representative regarding our services and/or products, please contact us at info@excelsatech.com or call us at 613.699.3005.

Excelsa Technologies have provided services to multiple organizations in Canada and the USA for the Government and Private sector. We provide these types of services:-Compliance assessments (ITIL, COBIT, ISO)-Maturity assessment (CMMI)-IT Service Management Strategic, Tactical and Operational guidance and training (ITIL)-ISO/IEC 20000, 27000 consulting and training services-Project Management-Security Management services-IT Process Design and Implementation-IT Service Management Tool integration (requirement definition, configuration and implementation)-IT Service Management related Training (classroom, eLearning)-IT Books resellerSome our of clients are from these domain:-Banking-Aeronautical-Supply Chain-Pharmaceutical-Health services-Insurance-Police-Auditing-Military-Federal Government-State/Provincial Government-Municipal Government

We provided management, guidance and architecture design for the ITSM implementation project from a people (organizational), business process and technology (tools) perspective (using Axios ‘assyst’ ver 8.0). We led the development of the overall strategy and Road Map, developing business cases, the governance, policies, business processes (Service Support and SLM), and procedures in support of the ITSM transformation project and related change activities. We ensured proper requirement gathering and analysis, integration, conformity to standards (ITIL® v2/v3, COBIT® and PMBOK), developed the required data structures (properties, taxonomies and relationships), and developed the service catalogue (based on the GC "profile of IT services"), service level targets and agreements to measure performance, risk, workload, and areas of improvement, as well as ensuring quality of all deliverables. We developed the Communication Strategy and Plan and led the development of the Implementation Strategy and Plan (short, medium and long term) as well as the organizational change plan to facilitate the transition of the new processes into the organization. We ensured identifying and implementing proper CSFs and KPIs to measure the performance of all processes. We assisted in the rapid assessment of the current and target states (maturity levels) ensuring process and procedures adhere to ITIL® practices, and by completing a project plan and working with other groups and stakeholders. We developed processes and documented workflows following the Business Process Modeling notation and using Visio and MSWord. We led the Axios assyst ITSM tool Threat Risk Assessment (TRA) based on Federal security regulatory requirements (Harmonized Threat and Risk Assessment Methodology) and ISO/IEC 27002. We coordinated the implementation of all new processes/procedures in line with ISO 20000 and ITIL® v2/v3 best practices including the training.

OCOL has initiated a major IT Renewal project and setting up of an optimized IT organizational structure and processes. We led the IM/IT personnel into this new IT organization, overseeing related projects, gathering and defining of requirements, analyzing data, building business cases, identifying and implementing process improvement areas. We also provided recommendations to management on process improvements (in the areas of operations costs, resources utilization, governance, organizational structure, processes, security, and IM/IT systems). We gathered information from stakeholders and multiple other sources to develop a Service Management vision, strategy (based on COBIT®), roadmap and framework, aligned with the organization culture and particularities. We were responsible for assessing the processes and procedures (People, Process & Technology (FrontRange Heat tool)), designing, modeling, documenting and implementing the IT Operations Management Framework with all associated ITIL® v3 aligned processes and procedures (including Security, Risk and Asset Management), roles and responsibilities descriptions. We prepared and held validation and training workshops for the processes and dealt with any other operational tasks that arose. We reviewed and assessed the Heat tool and developed the new tool requirements/specification document, implementation plan and coordinated the implementation of the new ITSM tool (Numara TrackIT). Our responsibilities finally included the development and implementation of all new processes/procedures and the Security directives and procedures in support of the Security Policy and in line with the Federal security regulatory requirements (Harmonized Threat and Risk Assessment Methodology) and ISO/IEC 27002 standards; both for the physical and IT point of view any other operational processes such as Incident and Request Fulfillment Management and the supporting ITSM tools.