Application Support Team Leader
Current- Responsible for the supervision & day to day running of the teams and their individual workloads, providing strong leadership and motivating staff
- Assigns and monitors cases/tasks for the teams.
- Works closely with the teams to work through client and internal issues related to open case tickets
- Assigns and monitors cases/tasks for the Support team.
- Co-ordinate support resource to ensure the appropriate level of service is provided.
- Effectively build and maintain strong and productive relationships with customers.