Andreia Figueiredo Email & Phone Number

Porto, Portugal

Porto, Portugal

Porto, Portugal

• Leading 2 team leaders in Service Centers Melaka and Porto, 4 Service Product Experts and overall around 40 functional reports;
• Holistically responsible for the overall performance of a service over its entire lifecycle, i.e. during the phases Service Design and Set-up, Service Operation, Improvement and Service Phase-out; Definition of.
• Deployment of services, service products and orderables in cooperation with service product responsible at operations site and ensure up-to-date information and resource availability;
• Review support structure & service quality during service operations and actively manage service stakeholders;
• Install and manage continous improvement measures to guarantee service quality and customer satisfaction (e.g. through KPI, internal Operation Level Agreements, metrics - monitoring and measurements).

Singapore

• Long Term Assignment in Singapore
• Leading a Service Center cross functional Team with local/regional and global responsibilities.

Porto, Portugal

• Development of a Training program consisting of general info sessions, live/web-based trainings and self-study material: for the different target groups, within different categories depending on target group;
• Assessment of process, roles and responsibilities;
• Develop necessary system configuration changes;
• Ensure legal requirements are being followed;
• Change impact analysis, identifying the gaps and pain points between processes;
• Risk Analysis;

Porto, Portugal

Leading 1 Team Leader for Talent Attraction and 9 Recruiting Specialists with focus on, Talent Relationship Management, Talent Marketing, Diversity Recruiting, Active Sourcing, Employer Branding, University Relations for Europe.

Munich, Germany

• Short Term Assignment in Munich
• Leading a team of 7 Talent Attraction Managers in Munich;
• Clarify roles & responsibilities;
• Contribute to an open feedback culture & foster open comms;
• Ensure proper onboarding of new Manager.

Porto, Portugal

• Sourcing and Talent Relationship Management;
• Talent Relationship Management;
• Candidate Assessment;
• Development of Sourcing Strategies;
• Active Search;
• Consulting of HR Business Partner and Hiring Manager;

Porto, Portugal

• Recruiting expert for Information Technology market;
• Development of sourcing strategies;
• Development of business strategy close to the key clients;
• Development and definition of Commercial Prospecting action plans;
• Management, monitoring and customer boosting by conducting a survey of the needs and development of trades activity.

Braga, Portugal

• Resources management (Investments and Costs) - SAP;
• Equipments dispatch (Quality Test Systems) to Malaysia, China and USA;
• Schedule and coordinates logistics for customer meetings and events;
• Tracks headcount, spending and quality reports (0 km and field defects).

Braga, Portugal

• Recruiting;
• Onboarding and integration of newcomers;
• Maintenance of personal data in SAP;
• Job description according to changes in the Organizational structure;
• International internships onboarding;
• International assignments ownership;

Braga, Portugal

• Provide support to corporate HR Business Partners on key processes (performance management, associate development);
• Recruiting;
• Onboarding and integration of newcomers;
• Maintenance of personal data in SAP;
• Job description according to changes in the Organizational structure;
• International internships onboarding;

Psychology, Work, Organizations And Human Resources

Black Belt In Digital Marketing, Strategy, Audience, Content, Social, Seo