Andreia Figueiredo Email & Phone Number

Porto, Portugal

Porto, Portugal

Porto, Portugal

Leading 2 team leaders in Service Centers Melaka and Porto, 4 Service Product Experts and overall around 40 functional reports; • Holistically responsible for the overall performance of a service over its entire lifecycle, i.e. during the phases Service Design and Set-up, Service Operation, Improvement and Service Phase-out; Definition of services, service products and orderables, stakeholder definition and alignment, definition of the support structure needed and calculation of resource requirements; • Deployment of services, service products and orderables in cooperation with service product responsible at operations site and ensure up-to-date information and resource availability; • Review support structure & service quality during service operations and actively manage service stakeholders; • Install and manage continous improvement measures to guarantee service quality and customer satisfaction (e.g. through KPI, internal Operation Level Agreements, metrics - monitoring and measurements).

Singapore

Long Term Assignment in Singapore • Leading a Service Center cross functional Team with local/regional and global responsibilities.

Porto, Portugal

• Development of a Training program consisting of general info sessions, live/web-based trainings and self-study material: for the different target groups, within different categories depending on target group; • Assessment of process, roles and responsibilities; • Develop necessary system configuration changes; • Ensure legal requirements are being followed; • Change impact analysis, identifying the gaps and pain points between processes; • Risk Analysis; • Identify relevant stakeholders and derive change and communication measures and channels accordingly; • Ensure legal requirements for migration and archiving are being followed.

Porto, Portugal

Leading 1 Team Leader for Talent Attraction and 9 Recruiting Specialists with focus on, Talent Relationship Management, Talent Marketing, Diversity Recruiting, Active Sourcing, Employer Branding, University Relations for Europe.

Munich, Germany

Short Term Assignment in Munich • Leading a team of 7 Talent Attraction Managers in Munich; • Clarify roles & responsibilities; • Contribute to an open feedback culture & foster open comms; • Ensure proper onboarding of new Manager.

Porto, Portugal

• Sourcing and Talent Relationship Management; • Talent Relationship Management; • Candidate Assessment; • Development of Sourcing Strategies; • Active Search; • Consulting of HR Business Partner and Hiring Manager; • Job Ads; • Initiation & Fostering of Talent Pools; • Measurement of KPI's; • Channel Management; • Expert Talent Attraction Manager for Analog & Mixed Signal Engineering for Europe.

Porto, Portugal

• Recruiting expert for Information Technology market; • Development of sourcing strategies; • Development of business strategy close to the key clients; • Development and definition of Commercial Prospecting action plans; • Management, monitoring and customer boosting by conducting a survey of the needs and development of trades activity.

Braga, Portugal

▪ Resources management (Investments and Costs) - SAP; ▪ Equipments dispatch (Quality Test Systems) to Malaysia, China and USA; ▪ Schedule and coordinates logistics for customer meetings and events; ▪ Tracks headcount, spending and quality reports (0 km and field defects).

Braga, Portugal

▪ Recruiting; ▪ Onboarding and integration of newcomers; ▪ Maintenance of personal data in SAP; ▪ Job description according to changes in the Organizational structure; ▪ International internships onboarding; ▪ International assignments ownership; ▪ Work accidents Processes; ▪ Workplace Number 1 Project (International Project – China, Portugal, Germany, and Malaysia).

Braga, Portugal

▪ Provide support to corporate HR Business Partners on key processes (performance management, associate development); ▪ Recruiting; ▪ Onboarding and integration of newcomers; ▪ Maintenance of personal data in SAP; ▪ Job description according to changes in the Organizational structure; ▪ International internships onboarding; ▪ International assignments ownership; ▪ Work accidents Processes; ▪ Workplace Number 1 Project (International Project – China, Portugal, Germany, and Malaysia).

Psychology, Work, Organizations And Human Resources

Black Belt In Digital Marketing, Strategy, Audience, Content, Social, Seo