Jerry Figueroa Email and Phone Number
palo alto, california, united states
Jerry Figueroa's Location
Santa Rosa, California, United States, United States
Jerry Figueroa's Contact Details
Jerry Figueroa work email
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Jerry Figueroa personal email
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Jerry Figueroa phone numbers
About Jerry Figueroa
Familiar with fundamentals networking/distributed computing environment concepts; ability to configure DNS, DHCP, Windows and Mac host networking and local and network based user and group accounts and permissions. Solid working knowledge of Dell hardware including Laptops, Desktops as well as HP and Lexmark printers, Zebra label printers and Fujutsu scanners and imprints. Practical knowledge of Windows7/ XP/2000/, Mac OS X, basic Unix commands, Microsoft Office, Maximo, Altiris, ePRO, Remedy ticketing software.
Jerry Figueroa Work Experience Details
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Onsite AdministratorHp Jan 2023 - PresentSonoma County, California, United States -
Onsite Service TechnicianInsight Global Aug 2018 - PresentSanta Rosa, California, United States• Conduct tests of computer, printers, fax and copy machine equipment to determine if it is functioning properly. • Accurately diagnose problems with desktops, laptops, printers, copy and fax machines and correctly identify remediation solution necessary to bring equipment back to operational status.• Determine best-cost approach to implement repairs to customer’s equipment.• Perform routine equipment installations, moves, additions, and changes as part of a deployment team. • Perform scripted image loading, unit diagnostics and replaceable unit swapping, preventive maintenance on a variety of equipment without supervision.• Report status of open job tickets to help desk team members and to supervisor.• Partner with the Hewlett Packard Service Manager and/or Help Desk Manager regarding any customer, partner or service delivery issues including meeting Contractual Agreements.• Maintain familiarity with customer’s equipment and network to identify trends and patterns of problems and to assist customers in resolving underlying causes.• Return all areas accessed to the condition of cleanliness at which they were found. • Keep records and logs of all service performed and with details of customer’s concerns and requests. Ensure satisfaction throughout the delivery of the “HP Standards” by interacting with the customer as a professional dedicated to their needs. • Provide training and lead instruction to accompanying technician when assigned on projects or service calls. -
Field Service TechnicianCurvature Oct 2013 - PresentSan Rafael, Calfornia• Provide time sensitive on-site technical support to clients such as Kaiser Permanente, Macys, Check N Go, Amica Mutual Insurance, Fresenious Medical Care. • Conduct tests of computer equipment to determine if it is functioning properly. • Accurately diagnose problems with specified equipment and correctly identify remediation solution necessary to bring equipment back to operational status.• Determine best-cost approach to implement repairs to customer’s equipment.• Perform routine equipment installations, moves, additions, and changes as part of a deployment team. • Perform scripted image loading, unit diagnostics and replaceable unit swapping, preventive maintenance on a variety of equipment without supervision.• Report status of open job tickets to help desk team members and to supervisor.• Partner with the National Service Manager and/or Help Desk Manager regarding any customer, partner or service delivery issues including meeting Contractual Agreements.• Maintain familiarity with customer’s equipment and network to identify trends and patterns of problems and to assist customers in resolving underlying causes.• Return all areas accessed to the condition of cleanliness at which they were found. • Keep records and logs of all service performed and with details of customer’s concerns and requests. Ensure satisfaction throughout the delivery of the “SMS Customer Care Experience” by interacting with the customer as a professional dedicated to their needs. • Provide training and lead instruction to accompanying technician when assigned on projects or service calls.
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Ehr Desktop SupportSutter Health Jul 2013 - Present -
Desktop Support SpecialistKaiser Permanente Dec 2012 - Jul 2013Marin, Sonoma, Napa And Solano CountiesTrack and report on the location, description and associated user information for hardware and software technology assets as well as track the ownership and utilization. Collect, store all hardware received by exiting employees. Evaluate new hardware and software and implement as an approved standard, assist in the receiving, asset tagging, storing, tracking and deployment of IT equipment. Performance of primary IT suppliers on a scheduled basis to ensure effective vendor management. Provide problem and service request resolution for customers; appropriate incident management including documenting journals, calls descriptions and solutions. Participate in Technology project initiatives as required. Provide backup coverage for the Asset Management Technician and other team members as required -
Language Qa AnalystWelocalize At Apple Aug 2012 - Dec 2012CupertinoIn charge of maintaining content database and data updates, evaluate, proofread and correct different texts, eBooks and magazines in both English and Spanish languages on iTunes and iBook to determine usability during evaluation. Ensure that all material has been checked for spelling, punctuation and capitalization, style consistency, formatting and sentence structured and meet all required Apple Computer standards before release approval to the iTunes stores. Support Project lead to ensure quality test schedules are met and run daily reports for QA assurance purposes. -
Sr It Purchasing Clerk/Desktop SupportMilestone Technologies Mar 2008 - Feb 2012San Jose, CaliforniaAs the IT Purchasing Senior Clerk I was responsible for purchasing all software used by all eBay/PayPal and subsidiaries, manage the distribution of it and updating our internal database in Altiris to conform Asset Management Software policies. Performed queries in multiple databases to run weekly and monthly reports for true-ups with all software manufacturers to comply with their end users licensing agreements. Synchronized remote software installations with end users and the L1 Remote Resolution team and provide necessary technical support with installation and/or licensing issues. Answered inbound calls in support of customer needs and directing them to the appropriate support team. Supervised inventory control and updated reports in Excel spread sheets. Assists staff with the installation, configuration, diagnosing, repairing, maintaining and ongoing usability of desktop/laptops computers, peripheral equipment and software within established standards and guidelines to ensure optimal workstation performance. -
L2 Service CoordinatorCompucom On-Site @ Ebay Sep 2007 - Mar 2008San Jose, CaliforniaResponsible for the daily management of Soft/Hardware support requests in the L2 queue, coordinate ticket assignment with CompuCom staff, coordinate the escalation process as necessary, cross charging for hardware and physical media/license key distribution, generate periodic reports, including daily/weekly SLA, provide security certification process for equipment of non-eBay staff, remote software installs, Hardware retrieval, Laptop key/bag issuance to new users, Fielding telephone calls involving desktop issues. Assist in end-user call resolution, Coordinate ECD extension request as necessary.
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Cin 2Cisco Systems 2007 - 2008
Jerry Figueroa Skills
Laptops
Norton Ghost
Active Directory
Printers
Bmc Remedy
Desktop Computers
Help Desk Support
Windows 7
Workstations
Dell Computers
Computer Hardware
Software Installation
Dns
System Administration
Vpn
Technical Support
Hardware
Networking
Windows
Software Documentation
Os X
System Deployment
Blackberry
Unix
Windows Xp
Jerry Figueroa Education Details
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Free Code CampComputer Software Engineering
Frequently Asked Questions about Jerry Figueroa
What company does Jerry Figueroa work for?
Jerry Figueroa works for Hp
What is Jerry Figueroa's role at the current company?
Jerry Figueroa's current role is ITO Svc Delivery Rep III\Onsite Administrator within Kaiser Permanente.
What is Jerry Figueroa's email address?
Jerry Figueroa's email address is je****@****bal.com
What is Jerry Figueroa's direct phone number?
Jerry Figueroa's direct phone number is +180045*****
What schools did Jerry Figueroa attend?
Jerry Figueroa attended Free Code Camp.
What skills is Jerry Figueroa known for?
Jerry Figueroa has skills like Laptops, Norton Ghost, Active Directory, Printers, Bmc Remedy, Desktop Computers, Help Desk Support, Windows 7, Workstations, Dell Computers, Computer Hardware, Software Installation.
Who are Jerry Figueroa's colleagues?
Jerry Figueroa's colleagues are Mayra Alejandra Ramos Vázquez, Georgi Kostadinov, Anna Butcher, Pascal Alliez, Raymond Long, Michael Ward, Giuseppina Bianco.
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