• Ensuring team objective and targets are met by performing generalist HR functions across recruitment, compensation and benefits, disciplinary & Greviance handling, Learning and Development, performance Management.• Ensuring the alignment of HR processes with the corporate goals and values by reviewing policies and advising head of business units accordingly.• Overseeing projects to ensure the successful execution to boost business efficiency.• Enhancing the zero-error tolerance level on the payroll administration process to 99%.• Delivering high quality support to the Head of Division, presenting a robust Generalist HR management practice to support business goals and direction of the company.• Identifying and hiring the right talent for the organisation in alignment with team leads.• Managing employee relations area by investigating allegations of employee misconduct and greviances as well as facilitating resolution in line withe disciplinary policy. - Handle employee onboarding and offboarding.• Promotin a positive work culture through team building initiatives amd social activities that foster inclusion and improved productivity.• Recommend to senior management changes to compensation and benefits programmes by investigating the environment and giving advice on relevant best practices and staying up to date on regulatory laws. • Providing HR Analytics periodical reports on trends to Executive Management for budget /decison making purpose and to monitor trends.

• Coordinated the restructuring of the compensation and benefits unit by launching new initiatives, which improved employee motivation and retention levels.• Timely preparation of the month end payroll and allowance schedules for both local and expatriate staff observing up to 98% zero tolerance error.• Delivered highly professional HR support within the employee assistance programs including housing/personal and laptop loan scheme as well as other welfare schemes like HMO, Leave and insurances.• Produced monthly HR and administrative reports; submitted to the senior management team for strategic decision making.• Carried out the annual manpower plan in cooperation with unit heads to monitor staff requisitions and produce job descriptions, write advertisements, conduct interviews, and manage the talent pool.• Monitored team/ individual performance levels by coordinating the mid/end year appraisal processes, employee probationary review and job evaluation process.• Contributed to the Learning & Development function by carrying out annual training need analysis and recommended cost-effective manpower development solutions through the annual training plan.• Managed the employee services and relations function, handling employee grievance and complaints

• As the Pioner HR/Admin Manager i was resposnble for managing overall activities of 10 staff members whilst reporting directly to the CEO/MD on all administrative and human resources processes and ensuring accomplishment of all set team targets.• Enhanced employee welfare by recommending to the CEO best practice and up to date Compensation and Benefit initiatives. • Reduced problems of insubordination and negligence of duty amongst junior staff by introducing a formal disciplinary process.• Introduced L&D initiatives, resulting in closing employees’ skill gaps whilst achieving team targets.• Acted as the Subject Matter Expert (SME) to the CEO on all employee related issues.

Acted as part of the central point of contact within the administration team for all training program, and general course inquiries.Provided administration support throughout the recruitment and selection process of new paramedics and team leaders.Coordinated training schedules for both the London ambulance service staff and the pre-planned aid group from other UK ambulance services.Managed the candidate paying external training courses run by the service and efficiently communicated course correspondences to both the course directors and finance department for smooth running of the programme and better enhancement of payment reconciliations.

• Front line service /Issue desk: Welcome and issue material to users.• Attended to diverse customer enquiries and queries and preparing enquiry reports to reading room managers.• Role deputising: Performed duties and acted on behalf of Reading room managers during off peak periods.• Training: Introduced new readers to the library’s rules, policies and how to surf the library’s website using the integrated catalogue, as well as the self-service equipment in the reading rooms, also illustrated and trained new members of staff on work methods and procedures.