Fikile Mpofu

Fikile Mpofu Email and Phone Number

Customer Service Officer @ Access Forex
Fikile Mpofu's Location
Bulawayo Province, Zimbabwe, Zimbabwe
About Fikile Mpofu

12 years experience in different industries and my personal values are honesty,respect, kindness and integrity.

Fikile Mpofu's Current Company Details
Access Forex

Access Forex

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Customer Service Officer
Fikile Mpofu Work Experience Details
  • Access Forex
    Customer Service Officer
    Access Forex Aug 2021 - Present
    Zimbabwe
    •Processing deposits, withdrawals, and transfers for both corporate and individual.An average of half a million per each currency • Balancing cash drawers and ensuring all transactions are accounted for.• Handling customer inquiries about their accounts.• Providing investment advice and recommendations based on the customer's financial goals.• Performing administrative tasks such as updating customer records and processing transactions.• Adhering to compliance and regulatory requirements.• Handling customer complaints and solving them in a timely manner for both corporate and individuals.• Maintaining a safe and secure work environment.• Processing international payments to South Africa and UK• Purchase and sale of foreign currencies • Cross-selling of company products
  • First Capital Bank Zimbabwe
    Customer Service Advisor
    First Capital Bank Zimbabwe Apr 2016 - Nov 2020
    Bulawayo,Zimbabwe
    Provided friendly and professional customer service.• Processed deposits, withdrawals, and transfers for both corporate and individual• Balanced cash drawers and ensured transactions are accounted for.• Provided information on bank products and services.• Responded to customer complaints and escalated to management when necessary.• Maintained a safe and secure work environment.• Adhered to bank policies and procedures.• Responded to customer inquiries about account balances, transactions, and fees.• Researched and resolved customer issues and disputes.• Updated customer account information and resolved discrepancies.• Performed account maintenance tasks such as opening and closing accounts, updating addresses, and ordering checks.• Provided information on bank products and services.• Identified opportunities to cross-sell bank products and services.• Ensured that all customer inquiries are handled in a timely and professional manner. • Arranged meetings with customers to discuss their banking needs and provide advice on financial products and services.
  • Barclays Bank
    Data Input Clerk
    Barclays Bank Dec 2013 - Mar 2016
    Harare, Zimbabwe
    • Reviewed and corrected data for accuracy.• Created and updated customer records.• Generated reports based on the data entered.• Provided customer service and answering questions about account information.• Followed bank procedures and policies.• Maintained confidentiality of customer information.• Performed other administrative tasks as needed.• Participated in departmental snap checks and submit reports within the given timescales.• Checked for availability of customer mandate documents as per checklist and ensure only files with complete documents are indexed & filed.
  • Usaid/Zim-Acp
    Programme And Stakeholder Assistant
    Usaid/Zim-Acp Sep 2011 - Nov 2013
    Harare, Zimbabwe
    • Organized workshops and training events• Assisted with the planning and implementation of agricultural programs.• Managing program budgets and expenses.• Tracking and reported on program progress and outcomes.• Created and distributed program materials such as handouts, flyers, and brochures.• Assisted with program events and outreach activities.• Maintained databases and files related to program activities.• Conducted research and providing information on agricultural topics.• Performed other administrative tasks as needed.• Administered evaluation forms during events• Attended to stakeholder queries and complaints during organized events• Assisted in workshop and training reports• Monitored enumerators and ensured submission of field evaluation feedback.• Prepared the survey tools, scheduling visits, receiving, and checking completed survey forms
  • Dayt Health Shop
    Branch Manager
    Dayt Health Shop May 2011 - Aug 2011
    Zimbabwe
    • Coordinating the day-to-day operations of the health care branch.• Developing and implementing policies and procedures.• Ensuring compliance with state and federal regulations.• Managing budgets and financial resources.• Coordinating with other departments and branches.• Maintaining a high level of patient care and satisfaction.• Evaluating and improving the efficiency and effectiveness of the branch.• Representing the branch at meetings and conferences.• Maintain high standards in customer service• Maintain high standards of visual merchandising and store presentation.
  • Natpak  (Pvt) Ltd Zimbabwe
    Human Resources Intern
    Natpak (Pvt) Ltd Zimbabwe 2009 - Mar 2010
    Harare, Zimbabwe
    • Assisted with the recruitment process, including posting job openings and screening candidates.• Scheduled interviews and coordinating with interviewers.• Assisted with onboarding new employees.• Maintained the employee records and databases.• Assisted with employee orientation and training.• Conducted employee surveys and collecting feedback.• Provided administrative support to the HR team.• Performed other tasks as assigned by the HR team.• Carried out interviews• Prepared the payroll• Facilitated staff training and attended hearings• Participated in drafting Job Descriptions

Fikile Mpofu Education Details

Frequently Asked Questions about Fikile Mpofu

What company does Fikile Mpofu work for?

Fikile Mpofu works for Access Forex

What is Fikile Mpofu's role at the current company?

Fikile Mpofu's current role is Customer Service Officer.

What schools did Fikile Mpofu attend?

Fikile Mpofu attended Lupane State University, Solusi University.

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