Fikile Mpofu Email & Phone Number

Zimbabwe

•Processing deposits, withdrawals, and transfers for both corporate and individual.An average of half a million per each currency • Balancing cash drawers and ensuring all transactions are accounted for.• Handling customer inquiries about their accounts.• Providing investment advice and recommendations based on the customer's financial goals.• Performing administrative tasks such as updating customer records and processing transactions.• Adhering to compliance and regulatory requirements.• Handling customer complaints and solving them in a timely manner for both corporate and individuals.• Maintaining a safe and secure work environment.• Processing international payments to South Africa and UK• Purchase and sale of foreign currencies • Cross-selling of company products

Bulawayo,Zimbabwe

Provided friendly and professional customer service.• Processed deposits, withdrawals, and transfers for both corporate and individual• Balanced cash drawers and ensured transactions are accounted for.• Provided information on bank products and services.• Responded to customer complaints and escalated to management when necessary.• Maintained a safe and secure work environment.• Adhered to bank policies and procedures.• Responded to customer inquiries about account balances, transactions, and fees.• Researched and resolved customer issues and disputes.• Updated customer account information and resolved discrepancies.• Performed account maintenance tasks such as opening and closing accounts, updating addresses, and ordering checks.• Provided information on bank products and services.• Identified opportunities to cross-sell bank products and services.• Ensured that all customer inquiries are handled in a timely and professional manner. • Arranged meetings with customers to discuss their banking needs and provide advice on financial products and services.

Harare, Zimbabwe

• Reviewed and corrected data for accuracy.• Created and updated customer records.• Generated reports based on the data entered.• Provided customer service and answering questions about account information.• Followed bank procedures and policies.• Maintained confidentiality of customer information.• Performed other administrative tasks as needed.• Participated in departmental snap checks and submit reports within the given timescales.• Checked for availability of customer mandate documents as per checklist and ensure only files with complete documents are indexed & filed.

Harare, Zimbabwe

• Organized workshops and training events• Assisted with the planning and implementation of agricultural programs.• Managing program budgets and expenses.• Tracking and reported on program progress and outcomes.• Created and distributed program materials such as handouts, flyers, and brochures.• Assisted with program events and outreach activities.• Maintained databases and files related to program activities.• Conducted research and providing information on agricultural topics.• Performed other administrative tasks as needed.• Administered evaluation forms during events• Attended to stakeholder queries and complaints during organized events• Assisted in workshop and training reports• Monitored enumerators and ensured submission of field evaluation feedback.• Prepared the survey tools, scheduling visits, receiving, and checking completed survey forms

Zimbabwe

• Coordinating the day-to-day operations of the health care branch.• Developing and implementing policies and procedures.• Ensuring compliance with state and federal regulations.• Managing budgets and financial resources.• Coordinating with other departments and branches.• Maintaining a high level of patient care and satisfaction.• Evaluating and improving the efficiency and effectiveness of the branch.• Representing the branch at meetings and conferences.• Maintain high standards in customer service• Maintain high standards of visual merchandising and store presentation.

Harare, Zimbabwe

• Assisted with the recruitment process, including posting job openings and screening candidates.• Scheduled interviews and coordinating with interviewers.• Assisted with onboarding new employees.• Maintained the employee records and databases.• Assisted with employee orientation and training.• Conducted employee surveys and collecting feedback.• Provided administrative support to the HR team.• Performed other tasks as assigned by the HR team.• Carried out interviews• Prepared the payroll• Facilitated staff training and attended hearings• Participated in drafting Job Descriptions

Master Of Business Leadership, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Management, Gpa 2.87

Activities and Societies: 1. An associate member of the Institute of People Management of Zimbabwe (IPMZ) 2. An alumnus of Junior Chamber.