Muhammad Fikri Yaakob Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Temporary Officer (Customer Service Officer) March 2021 – Current• Handling of CASA account opening.• Attending CIF application from Walk-in customer.• Promote all banking products to customers such as saving account, current account, investment account, remittance, electronic banking, and financing products.• Handling Customer Crowd and Administrative. i.e., migration of over-the-counter transaction (OTC) by customers to another alternative channels such as Self-Service Terminals (SST), and Internet banking.• Attend complaint from customers such as CDM/ATM/Internet Banking and solve the customer complaints.(PROTEGE)Department Branch Operations and Supervision• Assist in planning and execution of branch Standard Operating Procedures (SOP) for new norm.• Help crowded branches operation and support function divisions to have a smooth operation hour in pandemic situation• Provided a comprehensive reports and accurate presentation slide for senior management.• Implement of digitalization such as Go Apps by Bank Islam campaign, Digital Trooper project and QueueBee (online appointment) project at the branches.PROJECTSOnline Appointment #QueueNoMore• Presenting paper project on Senior Manager and Head of department.• Testing and assist pilot phase of improvement at selected branch.• Upgrade the service provided by Bank Islam and to further support the bank digitalization initiatives according to vision and mission (CODE 21).Digital Troopers• Engage and educate customers on availability and accessibility of multiple channel platform options for transaction at the branch.• Divert customers to Self-Services Technology (SST) as well as to minimize customer Over the Counter.• Increase the awareness of digitalization platform by Bank Islam such as Go apps, E-statement, Link Tabung Haji Account, E-Banker for company account and Online Banking for personal account.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

The company allocated me in the operational department. o Assist in reviewing all the products and travel packages.o Assist in conduct research in the new inbound and outbound packages.o Assist in Program Course of Umrah Perdana 1 March 2020.

Bachelor'S Degree, Muamalat, 3.57/4.00

Malaysia Young Shariah Scholars Association (MySSA) • Shariah Compliance Executive Training (2019) Certified Professional Shariah Auditor.

Diploma, Al-Syariah, 3.20/4.00