- Help to manage and oversee the daily support operations to provide high quality services, customer focused technical support and on-time deliveries that meet and exceed customer’s expectation.- Launched policies and procedure to improve the process of the business operations.- Monitor and prioritize service request, help escalate critical customer problems and participate in solving technical challenges to ensure prompt and high quality solutions.- Has a good understanding of the industry of software support operations and tools used in RPNow and Securexam and Securebrowser- Has a deep and wide technical expertise of RPNow Securexam and Securebrowser products and underlying technologies and has excellent problem-solving skills.- Demonstrates a superior expertise in customer service and has excellent soft skills- Has excellent communications skills both verbally and writing.- Motivate team to a high level of performance to hit targets and achievement of team and company goals.- Identify root causes between issues and propose corrective actions- Share information of known issues, solutions and troubleshooting practices to colleague - Develop methods and instructions for better troubleshooting performance.- Actively train and coach team to achieve outstanding performance

To guide and direct my colleague ensuring that the service provided is executed properly based on the policy and guidelines of Software Secure.

Was one of the support who passed the initial test qualified as a Video Review Specialist

- install and configure computer hardware operating systems and applications - troubleshoot system and network problems, diagnosing and solving hardware or software faults- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.- Improves system performance by identifying problems; recommending changes.- Problem Solving- LAN Knowledge- Help Desk Experience- Verbal Communication- Operating Systems- Phone Skills- Customer Service- Quality Focus- PC Proficiency- System Administration