Filip Kowalczyk Email & Phone Number

Poland

PROJECTS:Stellantis Mar 2024 - PresentManaged the change process and system optimization, working with the team to resolve issues and implement new features.Honnywell Sep 2023 - Feb 2024Managed the onboarding of new IT employees and oversaw operations for two offices in Katowice and Chorzów, while also leading the establishment of a new office in Kraków.HireRights Jan 2023 - Feb 2024Led the onboarding and knowledge transfer for new IT employees, reducing ramp-up time by 25% and improving team efficiency by 20%.State Street Bank Jul 2023 - Oct 2023Responsible for the analysis and optimization of two systems, supporting their integration and documenting new functionalities.

Cracow, Małopolskie, Poland

Analyzed system requirements and collaborated with development teams to design optimal technical solutions.Created technical documentation and processes related to IT infrastructure, ensuring system stability and security.Developed and tested concepts for new system functionalities and ensured smooth integration with existing systems.Managed and monitored IT infrastructure (2000 servers), ensuring continuous operational efficiency.Tools: Jira, UML, SQL, VMware, Azure, Active Directory

Gdańsk, Pomorskie, Poland

Conducted business and technical analysis of banking infrastructure, resolving over 95% of incidents within SLA targets, improving system uptime and customer satisfaction.Documented changes and prepared functionalities based on client needs, leading to a 20% reduction in recurring technical issues.Created UI mockups and functional documentation, resulting in a 30% improvement in task completion time for the development team.Collaborated with clients and development teams to resolve incidents, contributing to a 15% increase in system stability.Tools: ServiceNow, Jira, SQL, PowerShell, Active Directory

Katowice, Śląskie, Poland

Analyzed, built, and administered cloud infrastructure (Azure), optimizing CI/CD pipelines, resulting in a 40% reduction in deploymenttime and improved system reliability.Collaborated with development teams to align infrastructure with business requirements, enhancing project delivery speed by 25%.Documented processes and implemented new functionalities, reducing system downtime by 15% and improving knowledge-sharing.Automated routine tasks using PowerShell, achieving a 30% reduction in manual interventions.

Brno, South Moravia, Czechia

Analyzed and optimized IT processes, resulting in a 20% increase in incident resolution efficiency and a significant reduction in average response time from 48 hours to 24 hours.Provided first-line support for resolving incidents, achieving a 95% customer satisfaction rate based on feedback collected through postresolution surveys.Developed and documented solutions for recurring issues, leading to a 15% decrease in repeat incidents over a six-month period.Collaborated with cross-functional teams to improve service delivery, contributing to a 10% increase in overall service quality metrics.

Katowice, Śląskie, Poland

Responsibility for delivering the best sales results.

Ruda Śląska, Śląskie, Poland

Managed the Temenos / T24 banking system, including documenting changes and resolving issues with deposit and credit accounts, aswell as credit cards.Analyzed internal client requirements and collaborated with the IT team to implement new solutions.

Katowice, Śląskie, Poland

I was work with building developer and broker.

Katowice, Śląskie, Poland

Responsibility for incident with:Software: WindowsHardware: VoIP, Tv Decoder