Satisfying all administrative responsibilities that a nursing home environment requires, with 75 clients and 55 staff. Supervising food services, ensure high levels of patient care, oversee the management of nursing home finances, and implement any new or updated healthcare regulations.

Overseeing the day-to-day operations of the organization, including management of the office, guest house reservations and guests, human resources, finances and grants, partnerships, national and international volunteering, including analysis and improvement of organizational processes to improve quality, productivity and efficiency.

- Supporting team leaders and members as they organize and prepare for their international trips- Creating Team Leader training materials- Coordinating and communicating with sending countries to produce successful trips, including gathering and conveying feedback and working with them for success- Hosting international and national volunteer teams, including corporate partners, out and at the build site- Helping to promote and expand the program through online means and creative outreach- Responding to enquiries about the program- Reviewing follow-up surveys and nurturing long-term relationships with programparticipants- Monitoring safety at the build site- Developing written policies and procedures for the program- Updating and improving our host country materials- Creating trip budgets- Other duties when requiredOffice work, budgeting, accreditation program development, dealing with partner families, fundraising, coordination of corporate partnerships, outreach and community building, among other tasks.

Junior Achievement’s mission is to inspire and prepare young people to succeed in a global economy. JA is the world’s largest organization dedicated to educating young people on financial literacy, workforce readiness and entrepreneurship through programs taught by trained volunteers in schools, after-school sites and corporate or community partners throughout the world.PRIMARY RESPONSIBILITIES & QUALITIES· Responsible for the development, implementation and expansion of entrepreneurship programs.· Directly impact and direct Junior Achievement Portugal to achieve strategic focus of organization to increase reach and deepen impact for our students.· Collaborate with Programs Team to facilitate whole-school/whole-district partnerships with schools and corporate/community partners.· Responsible for programming in target districts, to include in-class programming.· Conduct work to produce high quality experiences and outcomes for all partners both internally and externally through attention to detail, a high level of organization and communication, and strategic and thoughtful planning and implementation.· Train all corporate volunteers who teach Junior Achievement programs.· Work closely with the all team to ensure corporate partners are leveraged and engaged effectively and thoughtfully.· Creative approach to engage host site effectively as a resource and curriculum provider, utilize JA curriculum, and engage key corporate partners.· Plan, execute, and facilitate a life-changing experience for students to inspire, prepare, and inform decisions to help them succeed now and in the future.· Focus on providing excellent customer service. · Work in collaboration with the team to meet goals and fulfill funding obligations.· Support organization, as requested, at special events and other meetings.

• Support the development of the strategic and operational plan, giving inputs from the field, as well as participating in decisions considered essential to the company's strategy.• Proactive in gathering feedback from various key players in the business (charities, users, partners, companies, etc.), in order to support planning and implementation of the charities activities, while guiding and supervising the staff, in order to identify their needs (equipment, training, office improvements etc.), ensuring that the outlined goals are met.• Analyse KPIs ensuring that the team's performance is in accordance with the predicted metrics for the organisation’s goal.• Promote and coordinate the team weekly meetings.• Participating in Board Meetings.• Act as a liaison between all key sectors of the company.• Working together with the CTO to define key features to be implemented.• Creation and implementation of the development plan.• Responsible for welcome and initially training new employees, conveying the organisation’s mission and vision, as well as clearly outlining the goals expected for each role.• Supporting Head of Marketing for client acquisition (charities) and auction promoters.• Coordination of UK Operations.• Many other tasks.References available upon request.

Being the bridge between technology and charities, among several tasks, my first concern was to build a community by approaching charities to start using eSolidar as a fundraising tool, explaning how to use it, encourage them to spread it with their communities and cooperate with celebrities/ambassadors to make special auctions and social impact initiatives.I had continuously to seek for new opportunities, marketing initiatives within charitable causes.I created the internal routines, procedures and files from scratch at eSolidar regarding the daily tasks.As a content manager I was responsible for creating, editing, posting, updating and cleaning up outdated content on the website, social media channels, blog, merchandising, events, etc.As the Team Leader I provided support, made decisions, found appropriate solutions and approaches in solving specific situations and issues. I was responsible for the day to day national and international operations as well as delivering the best possible service to our customers and partners.I was responsible for closely monitoring monthly KPI’s and achieving team goals while giving the team all the support they needed.Managing, motivating, guiding and coaching the Customer Support and Marketing team in their daily work;Operative at the workplace, answering (complicated) customer questions;Implement improvements to optimize the customer satisfaction and professionalise the work processes of the company.

Being a carer's Trainer for a while, I decided to go deeper and improve my experience by being one in UK. My motivation is inspired by the belief that the only way to lead is by example. It turned to be one of the best experiences of my life. This role came to ensure myself that what I did in this job is who I am - a carer.During 18 months, an average of 58 hours a week, I became a main social care worker, in palliative care.With proven and valuable knowledge in quality of care, I was in charge of the patient's general medication, chemotherapy administered by tablets (making sure he was taking it), physiotherapy, accompanying at social events, basic needs as feeding and personal care.I promoted the patient quality of life and helped him to lead fuller more enjoyable life.

Skilled and confident to support vulnerable or excluded groups, I was responsible to assess needs, plan, develop, deliver and evaluate training, reinforcing the lifelong learning process so they could effectively transit from training to work environments (mostly training for inclusion). I always demonstrated availability to answer questions, providing coaching, giving guidance about completing assignments and help with other individual learning, social and personal problems.References available upon request.

As a Training Manager, with previous experience to complete and understand full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate), I had to ensure the smooth and effective functioning of training events. Performing coordinating activities with a total of 28500 training hours, in the field of technical and pedagogical monitoring, I had to lead a team, providing support, making decisions, finding appropriate solutions and approaches in solving specific situations and issues, becoming a successful project for all.I was responsible for all the training documentation process.

I worked in several portuguese hospitals and surgeries around the country, delivering training to their professionals. Working for a leading global healthcare software in an emergent industry, I developed strong communication and problem solving skills to elicit and understand client’s requirements and needs. I became part of a truly focused team that worked in fast paced health environments in order to enhance healthcare institutions and professional’s performance. Therefore, I was responsible for delivering and evaluating training in the context of classroom and workplace, in Hospitals (A&E, OUTPATIENT, WARDS), Health Centres and Surgeries, helping the users to interact with it, according to the established workflow, profiles and permissions.References available upon request.