Filipa De Vasconcelos Alves Email & Phone Number

London, England, United Kingdom

Portugal

Managing the assessment of the current CRM system strategy, designing the new processes and user stories to be implemented on Salesforce for a Portuguese electrical & gas company.

Angola

▪ Smart grid development project for a Portuguese electrical company, focusing on the definition of functional requirements for Smart Home (B2C) and Smart Energy Management (B2B) systems.▪ Direct support to the Commercial Division of an Angolan electrical company.▪ Design and implementation of debt analysis and recovery project for the post-paid client base of an Angolan electrical company.▪ Design and implementation of commercial models in an Angolan electrical company,… Show more ▪ Smart grid development project for a Portuguese electrical company, focusing on the definition of functional requirements for Smart Home (B2C) and Smart Energy Management (B2B) systems.▪ Direct support to the Commercial Division of an Angolan electrical company.▪ Design and implementation of debt analysis and recovery project for the post-paid client base of an Angolan electrical company.▪ Design and implementation of commercial models in an Angolan electrical company, namely management of partnerships in the electrical sector and later analysis of the impact of the models adopted.▪ Providing support to an Angolan electrical company in the creation and implementation of conditions to grow its pre-paid client base. Show less

Angola

▪ Demand and Project Management in the Information Systems Department of an Angolan telecommunications operator, being responsible for mediation between the business and technical areas in order to clarify requirements and establish activities and milestones, analysis and creation of specification documents with the projects’ functional requirements, follow-up of the projects’ life-cycle from the setup phase (creation of the functional document) until its deployment.▪ Execution of a… Show more ▪ Demand and Project Management in the Information Systems Department of an Angolan telecommunications operator, being responsible for mediation between the business and technical areas in order to clarify requirements and establish activities and milestones, analysis and creation of specification documents with the projects’ functional requirements, follow-up of the projects’ life-cycle from the setup phase (creation of the functional document) until its deployment.▪ Execution of a transformation programme at the IT Department of an Angolan telecommunications operator, encompassing a set of structural initiatives in several domains, namely Quality Control Management and Continuous Improvement Service Management. Show less

Angola

Strategy & Operations / Management Consulting at a major telecommunications company- Project Management: Project manager for several new product implementation projects (from price planning to final implementation) reporting directly to the System Information Directorate; - Quality Assurance:Responsible officer for the quality assurance of several products, systems and price plans;- Business Simulation:Responsible officer for the simulation of… Show more Strategy & Operations / Management Consulting at a major telecommunications company- Project Management: Project manager for several new product implementation projects (from price planning to final implementation) reporting directly to the System Information Directorate; - Quality Assurance:Responsible officer for the quality assurance of several products, systems and price plans;- Business Simulation:Responsible officer for the simulation of several products and systems ("pre" entry into market);Reponsible officer for the "roll out" of several business/services (GSM-UMTS and CDMA) Show less

Lisbon, Portugal

Client and Project Management- Project Management:Project manager for several multi-platform ads campaigns for some of the firm's major clients (ex. Caixa Geral de Depositos, Pfizer, L'Oreal, Roche, etc...)Strategic consultancy:Strategic consultant for some of the firm's largest clients (i.e. Understand the clients communication needs and develop "tailor made" solutions for the client specific needs);- Client ManagementResponsible for… Show more Client and Project Management- Project Management:Project manager for several multi-platform ads campaigns for some of the firm's major clients (ex. Caixa Geral de Depositos, Pfizer, L'Oreal, Roche, etc...)Strategic consultancy:Strategic consultant for some of the firm's largest clients (i.e. Understand the clients communication needs and develop "tailor made" solutions for the client specific needs);- Client ManagementResponsible for fostering/dealing with the firm's relationship with some of it's major clients. Show less

Lisbon, Portugal

Four month intership in the International Trade Division- Procurement:PSCM junior officer for the International Trade Division.

Lisbon, Portugal

Outpatient support- Psychological support to outpatients;- Therapy;

Lisbon, Portugal

Psychological support to inpatients at a palliative unit- Psychological support to inpatients and their families in a palliative care environment

Msc, Business Administration

Mestrado Integrado, Psicologia

Erasmus Exchange Programme, Psychology