Filip Backström Email & Phone Number

Stockholm, SE

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm, Sverige

Stockholm, Stockholm County, Sweden

Uppsala, Uppsala County, Sweden

Independent IT/strategy consultant/advisor available for limited assignments in the field of organizational development, IT strategy, product development and ways of working. Focusing on the intersections of business and IT.

Uppsala, Sweden

Uppsala, Uppsala County, Sweden

Stockholm Metropolitan Area

Stockholm, Stockholm County, Sweden

Uppsala, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Consultancy assignment: Team lead of the inhouse Salesforce team, in the Tech department of client in the Financial sector.

Stockholm, Sweden

Stockholm, Sweden

Uppsala, Sweden

Strategic advisor membership development

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

• Interim people manager for a group of 40+ employees and consultants working on all aspects of CRM systems and tools, ie front end/UX, backend, campaign management, decision engines, interfaces to other systems etc, at.
• Interim line manager
• Business area responsible IT
• People management and development
• Delivery management
• Budgeting and forecasting

Stockholm, Sweden

• Interim people manager for a group of 20+ employees and consultants working on all aspects of Digital distribution and communications at the Swedish insurance company Folksam.
• Interim line manager
• People management
• Budget and follow up
• Coaching
• Steering committees

Stockholm, Sweden

Full-time consultant at Folksam's IT department for Customer Centric Support tools (CRM and Web). Assignment during three months with a mission to lead a change initiative to roll out Agile development methods. In the role as change leader I had a unique opportunity to guide two development departments in how to implement Agile in theory and practice..

Sweden

In the role as Development Manager @ Klarna's Engineering department I worked as a Development line manager with product responsibility in the Data & Productivity area. Leading cross functional agile teams consisting of Developers, Analysts/Modellers and DBA/DBD.Areas of responsibility included, but were not limited to: System owner of Qlikview and.

Sweden

• Managing a group of 9 Product and Project Managers.
• Budget and staff responsibility for the department
• Managing all aspects of Product Management including: - Product strategy - Business cases - Product requirements - Roadmap planning - Production planning - Market/Competitor analysis - Usability studies - Product.

Stockholm, Sweden

• Product managing Back Office tools & Support.
• Acting Head of PM from April 2008.
• Initiating and leading the cut over from php to java written GUI’s. The technology switch led to better maintainability of the code and an increased possibility to switch people in development.
• Streamlined the different modules of the Back Office tool to better utilize HW setup resulting in a smaller footprint in server size and more intuitive interfaces for the users.
• Introduced a role based access level module in the tool.
• Ownership of Support SOP’s (Standard Operating Procedures), continuous revision and adaptations.

Sweden

• Leading and developing all processes for 1st and 2nd line support for Customer Services Games.
• Analyzing and developing Customer Loyalty metrics and reporting tools.
• Tailored Customer Service 1st line workflow processes based on type of incoming queries, customer contact monitoring, leading to speedier handling and increased First Contact Resolution rates.
• Introduced a Workforce planner for all of Ongame’s 2nd line support reducing time to plan schedules dramatically.
• Developed a feedback process to capture 1st line questions and feedback to Product Management/Development.

Sweden

• Analyzing customer databases on behalf of different departments in the company.
• Quality and process improvement initiatives, analyzing large amounts of data and delivering reports on outcome.
• Developing an outbound invoicing system and its work flow processes.
• Introducing a web based purchasing system, Oracle Purchasing, in the GECB businesses in Scandinavia.
• Leading a group of 4 Reporting Specialists.
• Internal and external reporting and general business analysis.