Responsible for the teams that are delivering CARE Services, Software upgrades and Critical Incident management for Enterprise products.Accountable for Enterprise CARE business management for all Enterprise customersResponsible for Innovation programs & for continuous improvement of Enterprise CARE servicesKey contributor on the portfolio development between Enterprise Sales, Commercial Management, Technical Services

Solution architect lead for OMS (Operate & Managed Services), CPaaS (Cloud Platform as a Service) and ESU (Enterprise Service Unit) and supporting other cross domains towards the Service Units. As solution architect lead, I am responsible:▪ Lead the E2E architecture solutions for OMS, CPaaS and Enterprise to achieve standardization cross domains, improving the velocity e and quality off our delivery ▪ Lead the architecture for the integration of the OMS-NCS(Network Cognitive Services) use cases▪ Plan the migration of tools/application hosted in IT DC to Google Cloud, NESC and Azure.▪ Working heavily with DHUB(Data Hub) and cognitive teams in areas like data pipeline and NCS areas As a DevOps CoE (Center of Expertise) tolling and enablement lead I have the following roles:▪ Release Manager for RefA (Reference Architecture) that is related with DnA (Digitalization and Automation) program▪ Responsible for the administration of RefA confluence site ▪ Contact point for the JIRA tickets that are created in CTO demand process for the architecture team.▪ Key user for Confluence and JIRA

As a Performance Manager in the Business Operations group for the Global Delivery Center Europe, my roles were:▪ Performance analysis on operational and financial KPIs for Managed Services projects▪ Headcount control and Cost control for all Managed Services projects in Europe and Latin America.▪ Coordinate all Managed Services (MS) reporting teams to retrieve the same data for operational KPIs, TL9000 measurements in the GDC Europe (Russia, Portugal, Romania, Poland)▪ Lead the teams to create and track improvement plans due to less positive feedbacks given to Managed Services, CARE, Network Integration, Network Planning and Optimization that were reported in the customer surveys▪ Report E2E all KPIs for Managed Services in GDC Europe ▪ Request and test the implementation of new features for the GSD performance tool▪ Support the Business Reporting team and MS Automation team from DE AVA in the approval changes requests for MS tools

Network performance in Everything Everywhere network in the Circuit Switch area (Alarm trend analysis and Clear Codes trend analysis)Reports production and presentation to customerManage and follow-up the critical issues in the network with Everything Everywhere teams

Track and report all active alarms in the Core network and Radio network (BSCs and RNCs) for Everything EverywhereManage the configuration issues with the regional switch center team

In the TopUp project my scope was:▪ Responsible to test and integrate the new software tools versions used by the teams located in 5 countries(Portugal, Poland, Austria, Bulgaria and Romenia).▪ Create all the test builds requested by the teams in Hudson (now the tool is called “Jenkins”) and maintain all test environment in the Hudson.▪ Coordinate with development teams and system verification team what features, tools and software versions should be integrated into which software release ▪ Contact point and requester for all software releases to the team located in Berlin

Develop and test the software that was used in the upgrades for Siemens Mobile Core for Circuit Switch.

Developing and test software in Mobile Core for Packet Switch in the area of:▪ Administration of license values and features activation▪ Administration Lawful Interception▪ Administration and managemebt of alarms and notifications

Teacher in the school of “Damião de Goes” teaching IT technologies.