Filipe Costa Email and Phone Number

- Management of Operations and Post-sale teams;- Point of contact with customers, after the commercial team closes a deal;- Point of contact with suppliers, to ensure a smooth progress of the importation process;- Management of contact requests received through the company's general channels (social networks, telephone, and e-mail) and liaise with the sales team;- Responsible for regular communication with customers and other Stakeholders to ensure that they are secure and updated regarding their process;- Main bridge between the Sales and Operations team.

• Customer Relationship Management. • Primary contact for customers during their delivery journey. • Expected to keep close written/verbal contact with the customer and provide high customer satisfaction. • Regularly update internal systems to ensure accuracy. • Expected to carry out face to face appointments - document signing or vehicle delivery day. • Consistent record of customer service excellence. • Work cross-functionally with sales and administration teams. • Work across multiple systems.• Excellent attention to detail and time management.

◦ Customer service throughout the entire customer journey.◦ Oversee and coordinate administrative responsibilities at the delivery center.◦ Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.◦ Prepare, print and process delivery documents in an accurate and timely fashion.◦ Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.◦ Record information and ensure data quality in our CRM and other systems.◦ Create, maintain and develop sales pipeline.◦ Maintain sales administrative duties including contract completion, finance and ensuring systems are up to date.Manage all outbound activities and reporting.◦ Additional duties to support business requirements (logistics, accounting).

The VPS is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. Is responsible for the high-quality preparation of customer cars and preparing new customer delivery vehicles. Success in this requires a desire to work quickly and efficiently, be challenged and have a high level of accountability. ◦ Build relationships and manage communication related to vehicle arrival, vehicle readiness and day of delivery, thus from yard/lot to wash to vehicle preparation to delivery bay with a prompt response time.◦ Coordinate vehicle preparation, including vehicle arrival, vehicle receipt inspection, yard/lot management, wash, finished goods and delivery bay flow.◦ Coordinate day to day Sales & Delivery related tasks and corresponding documentation components including but not limited to fleet management, team planning and (B2B) events.◦ Ensure upcoming delivery days are sequenced for vehicle preparation and day of delivery and pre-delivery concerns are resolved.◦ Work cross-functionally with other teams, especially Inside Sales & Delivery, Logistics, Service.

◦ Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.◦ Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions◦ Proficient in Delivery Operations, able to execute and consistently deliver a strong client experience with little to no guidance.◦ Effectively present and support the delivery and installation the entire Tesla eco-system.◦ Educate customers on all details of the purchase and delivery journey through to delivery day.◦ Ensure vehicles readiness in preparation for the customers delivery appointment.◦ Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individualcustomer's needs and comfort level.◦ Execute customer trade-ins and documents on delivery day.◦ Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required.◦ Perform additional responsibilities as assigned to meet business needs.

Planning B2B and coordinating meetings with companies to introduce and launch the brand new models Peugeot 508 sw and 308 sw.

Sales and costumer experience planner.