Filipe Mattos Email and Phone Number
Initial Pitch: Tactical Manager for service operations and customer support/relationship, skilled in sales planning and technical sales, competent in managing efficiency projects in service processes / operations, and strategic projects in business certifications and governance.Leadership: over 15 years of leading teams in industries such as manufacturing, automotive, B2B services, overseeing production, maintenance, service operations, customer support/relationship, and sales planning. Achieved 69 points on my 2022 GPTW e-NPS, above the company average at Edenred. Trained in PDA for decision-making in the hiring process.Project Governance: Experience in leading process efficiency projects using Lean, ROY, RPA, and OCR, standards certification using PMBOK, implementing OKR for strategic business results and continuous improvement with agile methodology. Currently studying Chat GPT and Power BI for better business management.Sales Planning and Technical Sales: Responsible for service sales planning, operations, and customer support/relationship. Developed skills in pricing, commercial flow in Salesforce, SPIN Selling sales training, value proposition, sales arguments, development of sales support materials, sales campaign management, and monitoring sales and revenue KPIs. Served as a technical reference for the service, supporting commercial areas in sales. Achieved consecutive double-digit revenue growth for five years. In 2019, my team and I received the Annual Edenred Award for the best projects in Brazil, increasing service revenue by 34% from 2018 to 2019.Customer Relationship: I have engaged with major clients, acquiring customer-centric competencies. I manage problem-solving with firm deadlines and satisfaction control, monitoring NPS. For smaller clients, I provide necessary inputs in an automated manner through an online platform (Power BI) and improving chatbots, thus looking beyond satisfaction to the cost of the relationship.Communication: I communicate very eloquently and demonstrate a lot of confidence in my pitch, whether it is for service sales or project defenses. SPIN Selling, pitch methods, thorough knowledge of business processes, and empathy are crucial to understanding the pain points of the client or investor. This is how I gain the confidence to sell and boost the business both in Portuguese and English.
Rio Grande Energia - Rge
View- Website:
- rge-rs.com.br
- Employees:
- 748
-
Coordenador De OperaçõesRio Grande Energia - Rge Sep 2024 - PresentSão Leopoldo, Rio Grande Do Sul, Brasil
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Services CoordinatorTicket Log Mar 2018 - Apr 2024Campo Bom, Rio Grande Do Sul1. Context : Edenred Group, French multinational, technology company operating in B2B and B2C fleetmanagement services, 2500 employees in Brazil, Operations and Services Coordinator 2018 toMar/2024.2. Responsibilities : Manage customer support team, customer relationship, operations, technical sales,data analysis and continuous improvement; (44 people); Support commercial force in the technicalsale of the service (hunter), as well as in after sales (farmer), supportin g the implementation of actionplans for customer retention, renegotiation of pricing, and continuous improvement of mutualprocesses; Lead analysis and continuous improvement team to achieve service differentiation,compared to competitors in innovation, SLA of service and customer satisfaction; Manage operationKPIS, cost (OPEX), revenue/EBIT, sales, service, satisfaction, and team engagement;3. Projects : Automation in Power BI of the service revenue indicator; Automation of customer datavalidation with combined OCR, REGEX and RPA technology; Customer relationship and supportthrough chatbot improving small/medium sized customer satisfaction; Edenred's n ational award forthe 34% revenue growth project from 2018 to 2019, a growth record; -
Operations CoordinatorCeva Logistics Nov 2014 - Dec 2016Gravataí E Região, Brasil1. Context : CEVA Logistics Group, Swiss multinational, large industry operating in the automotivemanufacturing and logistics sector, 100 employees in Brazil, Operations Coordinator 2015 to 2016.2. Responsibilities : Manage engine assembly manufacturing team (27 people); Coordinatemanufacturing support teams and perform tasks for process certification to QSB+ and ISO/TSstandards (GM requirements), SCA and ISO 14001 (CEVA Logistics requirements); Lead projects toco ntinuously improve the efficiency of the manufacturing line with a methodology based on KAISENand MTM; Conduct critical analysis meetings of operational indicators, organizing action plans andreevaluating goals; Perform critical analysis of process PFMEAs along with the engineering team;Engine stock/buffer management for the assembly line;3. Projects : Company certification in QSB+ using PMBOK methodology; Shifting the assembly line from Just in Time (JIT) to Just in Sequence (JIS); -
Maintenance Engineering SpecialistMasisa Jul 2013 - Aug 2014Montenegro, Rio Grande Do Sul1. Context : Large Chilean multinational industry, operating in the wood panel sector, 300 employees in Brazil, Specialist in Maintenance Engineering 2013 to 2014.2. Responsibilities : Create failure analysis for plant stoppages of more than 60 minutes based onhistorical equipment data with RCM methodology; Maintenance cost management, as well as provisioning budget for the next year; Plan, execute and coordinate internal and outsourc ed teams in annual and monthly shutdowns; Coordination of maintenance actions to comply with internal andexternal SMS standards (Dupont Consulting requirements); MCC analysis (RCM) on equipment toformulate maintenance plans in a scientifi c manner; Spare parts analysis and equipment treecomposition.3. Projects : Two general shutdowns of the MDF/MDP plant, planning costs and resources, as well asleading internal and outsourced resources at work; -
Maintenance SupervisorInbrape Tecidos Industriais Sep 2010 - Jun 2013Guaíba, Rio Grande Do Sul, Brasil1. Context : Medium sized industry, operating in the textile segment, 200 employees, MaintenanceSupervisor 2010 to 2013.2. Responsibilities : Manage technical mechanical, electrical and civil maintenance team in 3 shifts (15people); Stock control of maintenance spare parts; Control of indicators such as MTBF, MTTR andmaintenance cost; Development of components and devices to improve the prod uction process;Specification of industrial equipment such as compressors, pumps, hydraulic and pneumaticcylinders, valves, frequency inverters, seals and mechanical seals, electrical materials in general;3. Projects : Implementation of the SIGMA system in the manufacturing plant, achieving better MTTRand MTBF rates; -
InternAreva Sep 2009 - Oct 2010Canoas, Rio Grande Do Sul, Brasil1. Context : Large French multinational industry, operating in the metallurgical/electrical segmentassembling power transmission equipment, 300 employees in Brazil, Intern 2009 to 2010;2. Responsibilities : Monitoring and facilitating pending non conformities actions during themanufacturing process and during field assembly; Monitoring and facilitating equipment exports, assembly and commissioning in the field; Support customers in inspecting the product a t the factory and discussing actions and improvements indicated by the customer; -
Service ProviderTaurus Armas Jul 2008 - Dec 2008Miami, Flórida, Estados Unidos1. Context : Large industry, operating in the metallurgical segment, 100 employees in the US, Service Provider 2008;2. Responsibilities : Component of hunting weapons maintenance group; Preparation of repair, operation and quality inspection process. -
Manufacturing SupervisorAmadeo Rossi Sa Metalurgica E Municoes May 2002 - Sep 2007São Leopoldo, Rio Grande Do Sul, Brasil1. Context : Medium sized industry, operating in the metallurgical segment, 500 employees; JuniorQuality Analyst 2002 to 2004; Quality Leader 2005; Production Supervisor 2006 to 2007;2. Responsibilities : Manage manufacturing sector with CNC machining processes, forming and widening, turning (15 people); Meet production goals, costs, quality and 5’s; train employees in improvement methodologies such as FCA, PDCA; Production and quality launches and PCPmo nitoring.
Filipe Mattos Education Details
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Metodologia Pmi -
Engenharia Mecânica
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Business/Commerce, General -
Second Language Learning
Frequently Asked Questions about Filipe Mattos
What company does Filipe Mattos work for?
Filipe Mattos works for Rio Grande Energia - Rge
What is Filipe Mattos's role at the current company?
Filipe Mattos's current role is +15 years Team Leardeship | Process Efficiency Projects | Persuasive Communication | Technical Sales | Customer Relationship | Sales Planning.
What schools did Filipe Mattos attend?
Filipe Mattos attended Universidade Do Vale Do Rio Dos Sinos, Universidade Do Vale Do Rio Dos Sinos, Dominican University, Els Language Centers.
Who are Filipe Mattos's colleagues?
Filipe Mattos's colleagues are Enaira Andrade, Leonardo Silva Moellecke, André Fontana, Marcelo Machado, Lia Oliveira(Gruppen), Dalvendu Jamer Siqueira Junior, Everton Dapper.
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Filipe Mattos
Brazil -
Filipe Vitorino
São Gonçalo, Rj -
Filipe Mattos
Especialista Em Finanças – Corporate Profit Analysis – Corporate ConsolidationSão Paulo, Sp -
Filipe Mattos
Msc Mining Engineer | Powering Mining With Artificial Intelligence - Product MarketingBrazil
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