Filipe Silva Email & Phone Number

Part of the Salesforce Support team for one of the major players in the Electronics business:• Salesforce Configuration & Customization: Expertise in tailoring Salesforce for optimal support team performance.• User Management & Permissions: Creating and managing users, profiles, roles, and permissions.• Reporting & Analytics: Delivering insights to drive informed actions.• Support & Training: Empowering users to navigate Salesforce effectively.• Effective Problem Solver: Swift issue resolution, ensuring minimal disruptions to daily operations by troubleshooting and rectifying Salesforce-related challenges.• Continuous Salesforce Enhancement: Staying updated and actively seeking opportunities to enhance the platform to meet evolving business needs.𝗦𝗸𝗶𝗹𝗹𝘀: Salesforce.com Consultant · Salesforce.com Administrator · Salesforce Sales Cloud · Salesforce.com Administrator implementation · Customer Relationship Management (CRM)

Coimbra, Portugal

• Configured and customized Salesforce Sales Cloud to meet clients' needs• Administered Salesforce Sales Cloud, including creating and managing users, profiles, roles, and permissions• Built custom reports and dashboards for clients• Developed and maintained automations to enhance sales and marketing processes• Provided training and support to users on Salesforce Sales Cloud• Collaborated with the development team to build custom solutions for clients𝗦𝗸𝗶𝗹𝗹𝘀: Salesforce.com Consultant · Salesforce.com Administrator · Salesforce Sales Cloud · Salesforce.com Administrator implementation · Customer Relationship Management(CRM)

Maia, Portugal

• Spearheaded international business development initiatives by identifying new market opportunities and building strategic partnerships with clients and suppliers.• Managed sales team to ensure the achievement of sales targets and customer satisfaction.• Coordinated international trade shows and events, ensuring proper preparation and participation for maximum impact.• Implemented and managed marketing and communication strategies to increase brand awareness and customer engagement.• Leveraged QLIK Sense to perform business intelligence data analysis and forecasting, providing actionable insights to support informed decision-making and facilitate business growth.

Dubai, United Arab Emirates

• Store implementation;• Brand ambassador;• Training and supervising staff;• Enforce good practices across the Flagship Store;

Porto Area, Portugal

• Salesforce Administrator• Strategic Planning & Business Development;• Customer Relationship Management;• Lead-to-Sale process overview• Sales Team Management• Business Modelling – Sales Analysis and Forecasting

Porto Area, Portugal

• Asian Market Manager;• Customer Relationship Management; • Retail Management;

Porto Area, Portugal

Data Management• Minimising Duplications and data quality• Enforcing Data Entry StandardsApplication Administrator• Applying any new Customisation- Testing new processes and customisationPerformance Measurement• Of Users and CustomersTraining Manager• Train all Users• Ongoing Support for all Users

London, United Kingdom

• Brand Ambassador• Staff Product Training• Visual Merchandiser

• Brand Development;• Marketing and Sales Strategy;• Salesforce Administrator; • Customer Relationship Management;• Communication planning• Web Marketing;• Event Organization;• Strategic Planning;• Budget Management;• Team Management;• Creative Coordination;

• Brand Development;• Sales Strategy;• Lead-to-sale process; • Sales Team Management;• Salesforce Implementation and Administration• Customer Relationship Management• Web Marketing;• Database Management.

Famalicão, Braga, Portugal

• Social Media Marketing;• Event proposals;• Newsletters and promotional materials (graphic and copy).

• Event management;• Establish partnerships with relevant stakeholders;• Developing and implementing the strategy of creating new audiences.

Beijing, China

• Assisting the Events Coordinator in the planning and implementation of forums, summits, conferences, high-level dinners and all large-scale functions the European Chamber Beijing office coordinates and hosts;• Organisation of venues, invitations, speakers, marketing, advertising and funding of each event;• Propose and develop relevant events for the European Chamber in cooperation with the Business Managers;• Communication and marketing of events via the e-marketing platform;• Project managing small-scale events at the event venue;• Maintaining the events content on the company website;• Budget controlling for events;• Provide support to the Marketing Manager as required.

Porto, Portugal

• Contact with clients;• Communication campaigns planning;• Graphic Design;• Interns guidance.

• Advertising campaigns planning and designing.

Pós-Graduação, Business Administration

Skills: - Conjuntura Macroeconómica - Contabilidade e Relato Financeiro - Finanças Empresariais - Técnicas Quantitativas de Gestão.

Education record

Licenciatura, Marketing E Publicidade

Erasmus, Marketing Management And International Communication