Filipe Lima Email and Phone Number
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I am a service designer and mix methods researcher with experiences spanning both industry and research landscapes, in sectors such as Energy, Banking and Transportation.With a solid multidisciplinary academic foundation, including a Ph.D. focused on service design (Politecnico di Milano), a Masters in Innovation Economics and Management (Faculty of Economics of Porto University), and a Masters in Industrial Design (Faculty of Engineering of Porto University), I possess the expertise to effectively communicate, engage, and collaborate with stakeholders across diverse fields (e.g., engineering, management, design) and organizational levels to deliver impactful solutions and transform in the ways of doing things in organizations. In the past years I have been supporting organizations in successfully developing complex, interdisciplinary, international initiatives that predominantly led to data-intensive solutions. Those include revamping a design and IT architecture for a bank (working at DEUS for the client: ABN AMRO), and improving an ecosystem of commercial decision-making applications for one energy business (working at DEUS for the client: Shell). Furthermore, I was involved in an innovative RDI project on high-end smart mobility solutions (U.Minho & Bosch). The different initiatives in which I was involved allowed me to gain expertise in planning, coordinating, and executing generative and evaluative research activities, from initial discovery to post-service launch stages, and initiating service design initiatives across silos. Moreover, I had the opportunity to be involved in the systematization of research and design capabilities into the broader organizational life.I have also been committed to nurturing the next generation of designers and giving back to my community. Since 2021, I have served as a part-time invited assistant professor at the University of Minho, overseeing a semester-wide course focus on Service Design for Master's students. Furthermore, I have been providing mentorship to young researchers at the university and to industry interns.You can reach me at ux.filipe.lima@gmail.com
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Service Designer And Ux ResearcherDeus: Human(Ity)-Centered Ai Feb 2022 - PresentPorto, PortugalStrategic positioning and initiation of an internal DEUS initiative, focused on providing training to external entities, from opportunity identification to execution/delivery. Project enabling a new service offering.Business analysis and stakeholder management services for ABN AMRO, focused on improving Customer & Employee experiences (CX & EX). Project introducing a transformative modular front end.Service Design and UX Research services for Shell Chemicals, focused on improving Employee´s experiences (EX). Program bringing consistency and efficiency across an ecosystem of digital applications. -
Invited Assistant Professor At School Of Architecture Art And DesignUniversidade Do Minho Feb 2021 - PresentBraga, PortugalI am responsible for planning and coordinating a semester-wide academic class in the Master in Product and Service Design since 2021. This course aims at providing a broad overview of the field of Service design from a theoretical lens, while allowing students to hear also from industry leaders. The main outcomes include:► Designed a new syllabus, and synthesized the relevant content► Lectured various lessons on service design topics► Received the participation of various international and national guest speakers in the course ► Evaluated original essays by the students on the topics introduced in the class, and provided continuous feedback► Collected students´ feedback on the curriculum and teaching approach for improvement -
Postdoctoral Researcher At Easy Ride Project (Bosch & University Of Minho)Universidade Do Minho Feb 2021 - Jan 2022Braga, PortugalI worked as a Post-Doctoral Researcher in a collaborative Industry-Academy research project that brought together the University of Minho and Bosch as the main project partners to shape the future of Connected Mobility technologies and to improve Customer Experiences (CX). The main outcomes include:►Enabled the refinement of the conceptualization of five information-based services through a human-centered lens by facilitating co-design workshops: ↳One of the prepositions was further developed into a technological patent application that is under analysis (new intellectual property rights).►Led the synthesis of requirements for an mvp of a multi-purpose digital-analog solution that integrated the services: ↳This informed the development of an interactive digital prototype of a mobile app for motorcyclists.►Coordinated the planning of, and co-moderated a laboratory user test with 12 participants: ↳Worked as a base for identifying qualitative insights on the end user acceptance of the proposed solutions.►Initiated of a new collaboration between the two organizations which resulted in 1 scientific publication on the topic of IAC for innovation: ↳The publication was later selected as one of the best-ranked papers in the proceeding and elicited an invitation by the editors to write a book chapter (Springer) and therefore expanded the collaboration between organizations beyond the end of the project. ►Planned and organized various cross disciplinary activities to facilitate the academic internships of two design students from the University of Minho at Bosch.
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Phd Researcher - Funded By Fundação Para A Ciência E A Tecnologia (Fct)Politecnico Di Milano Feb 2019 - Feb 2020Milan, Lombardy, ItalyConcluding the investigation on how Service Organizations transfer and amplify tacit and explicit design knowledge beyond disciplinary and departmental boundaries. The research settings included organizations providing consulting services, and public healthcare. The main outcomes included:► Designed a research proposal and secured competitive international funding for 12 months to finalize this research ► Wrote empirical organizational case studies► Disseminated results -
Marie Curie Early Stage Researcher - Funded By Service Design For Innovation (Sdin)Politecnico Di Milano Feb 2016 - Jan 2019Milan, Lombardy, ItalyI investigated how Service Organizations transfer and amplify tacit and explicit design knowledge beyond disciplinary and departmental boundaries. The research settings included organizations providing consulting services, and public healthcare. The main achievements in this period included:► Applied to and won a competitive scholarship that funded this research for 36 months► Planned and coordinated the end to end research process► Defined the research goals and questions► Conducted secondary research on topic ► Defined the research and ethics protocols for the empirical research stage► Planned the data collection activities (methods, participant screening) in the two EU organizations developing service design capabilities internally► Collected the relevant data using three methods (1:1 interviews, observations, document analysis)► Analysed data following a thematic analysis process
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Visiting Researcher (Secondment)Region Värmland Nov 2017 - Feb 2018Karlstad, Varmland County, SwedenSecondment of Research at the County Council of Varmland (Experio Lab initiative). Conducting in depth interviews and document analysis in the field to better understand design knowledge transfer as an approach to build service design capabilities -
Visiting Researcher (Secondment)Logotel May 2017 - Jul 2017Milão, Lombardia, ItáliaSecondment of Research at Logotel (1st period). Conducting in depth interviews and document analysis in the field to better understand design knowledge transfer as an approach to build service design capabilities -
Innovation And Technology Transfer Researcher/ConsultantInesc Technology And Science - Associate Laboratory Jun 2011 - Jun 2012Porto, Portugal► Facilitated design thinking workshops in tech-led companies► Consulted on national programs dedicated to Technological Entrepreneurship and Entrepreneurship on Creative Industries.► Implemented Research, Development and Innovation Management Systems according to NP4457 (Portuguese Norm) in several companies.
Filipe Lima Skills
Filipe Lima Education Details
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Design
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Faculty Of Economics - Economics And Management Of Innovation -
Faculty Of Engineering - Industrial Design
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Faculty Of Fine Arts - Product/Equipment Design
Frequently Asked Questions about Filipe Lima
What company does Filipe Lima work for?
Filipe Lima works for Deus: Human(Ity)-Centered Ai
What is Filipe Lima's role at the current company?
Filipe Lima's current role is Service Designer & UX Researcher at Deus: human(ity)-centered AI | Invited Assistant Professor at University of Minho | PhD | Placing humans at the center of strategic and operational processes.
What is Filipe Lima's email address?
Filipe Lima's email address is fi****@****box.com
What schools did Filipe Lima attend?
Filipe Lima attended Politecnico Di Milano, Universidade Do Porto, Universidade Do Porto, Universidade De Lisboa.
What skills is Filipe Lima known for?
Filipe Lima has skills like Product Development, Innovation Management, Desenvolvimento De Produtos, Business Strategy, Design Thinking, Design De Produtos, Strategic Planning, Design Strategy, Industrial Design, Entrepreneurship, Desenvolvimento De Conceitos, Project Planning.
Who are Filipe Lima's colleagues?
Filipe Lima's colleagues are Richard Olyerhoek, Míriam Casal, Lisa Vork, Pablo Villacañas, Luís Cruz, Miguel López Álvarez, Marco Freitas.
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Filipe Lima
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