Filipe Lima Email & Phone Number

Porto, Portugal

Strategic positioning and initiation of an internal DEUS initiative, focused on providing training to external entities, from opportunity identification to execution/delivery. Project enabling a new service offering.Business analysis and stakeholder management services for ABN AMRO, focused on improving Customer & Employee experiences (CX & EX). Project introducing a transformative modular front end.Service Design and UX Research services for Shell Chemicals, focused on improving Employee´s experiences (EX). Program bringing consistency and efficiency across an ecosystem of digital applications.

Braga, Portugal

I am responsible for planning and coordinating a semester-wide academic class in the Master in Product and Service Design since 2021. This course aims at providing a broad overview of the field of Service design from a theoretical lens, while allowing students to hear also from industry leaders. The main outcomes include:► Designed a new syllabus, and synthesized the relevant content► Lectured various lessons on service design topics► Received the participation of various international and national guest speakers in the course ► Evaluated original essays by the students on the topics introduced in the class, and provided continuous feedback► Collected students´ feedback on the curriculum and teaching approach for improvement

Braga, Portugal

I worked as a Post-Doctoral Researcher in a collaborative Industry-Academy research project that brought together the University of Minho and Bosch as the main project partners to shape the future of Connected Mobility technologies and to improve Customer Experiences (CX). The main outcomes include:►Enabled the refinement of the conceptualization of five information-based services through a human-centered lens by facilitating co-design workshops: ↳One of the prepositions was further developed into a technological patent application that is under analysis (new intellectual property rights).►Led the synthesis of requirements for an mvp of a multi-purpose digital-analog solution that integrated the services: ↳This informed the development of an interactive digital prototype of a mobile app for motorcyclists.►Coordinated the planning of, and co-moderated a laboratory user test with 12 participants: ↳Worked as a base for identifying qualitative insights on the end user acceptance of the proposed solutions.►Initiated of a new collaboration between the two organizations which resulted in 1 scientific publication on the topic of IAC for innovation: ↳The publication was later selected as one of the best-ranked papers in the proceeding and elicited an invitation by the editors to write a book chapter (Springer) and therefore expanded the collaboration between organizations beyond the end of the project. ►Planned and organized various cross disciplinary activities to facilitate the academic internships of two design students from the University of Minho at Bosch.

Milan, Lombardy, Italy

Concluding the investigation on how Service Organizations transfer and amplify tacit and explicit design knowledge beyond disciplinary and departmental boundaries. The research settings included organizations providing consulting services, and public healthcare. The main outcomes included:► Designed a research proposal and secured competitive international funding for 12 months to finalize this research ► Wrote empirical organizational case studies► Disseminated results

Milan, Lombardy, Italy

I investigated how Service Organizations transfer and amplify tacit and explicit design knowledge beyond disciplinary and departmental boundaries. The research settings included organizations providing consulting services, and public healthcare. The main achievements in this period included:► Applied to and won a competitive scholarship that funded this research for 36 months► Planned and coordinated the end to end research process► Defined the research goals and questions► Conducted secondary research on topic ► Defined the research and ethics protocols for the empirical research stage► Planned the data collection activities (methods, participant screening) in the two EU organizations developing service design capabilities internally► Collected the relevant data using three methods (1:1 interviews, observations, document analysis)► Analysed data following a thematic analysis process

Karlstad, Varmland County, Sweden

Secondment of Research at the County Council of Varmland (Experio Lab initiative). Conducting in depth interviews and document analysis in the field to better understand design knowledge transfer as an approach to build service design capabilities

Milão, Lombardia, Itália

Secondment of Research at Logotel (1st period). Conducting in depth interviews and document analysis in the field to better understand design knowledge transfer as an approach to build service design capabilities

Porto, Portugal

► Facilitated design thinking workshops in tech-led companies► Consulted on national programs dedicated to Technological Entrepreneurship and Entrepreneurship on Creative Industries.► Implemented Research, Development and Innovation Management Systems according to NP4457 (Portuguese Norm) in several companies.

Doctor Of Philosophy - Phd, Design

I investigated the transformative role of service design in service organizations, particularly connected to the development of design.

Master, Faculty Of Economics - Economics And Management Of Innovation

Main subjects: Technology Management in Corporations, Organizational Change, Economic Growth, Innovation Theories and Systems Master.

Master, Faculty Of Engineering - Industrial Design

Main Subjects: Ergonomics, Material Selection and production technologies, New Product Development Methods, Marketing, Integrative project.

Licenciatura, Faculty Of Fine Arts - Product/Equipment Design

Curricular internship in the company “Design Público Soluções Globais"