Filipe Batista

Filipe Batista Email and Phone Number

Technical Support Engineer at Bentley Systems @ Bentley Systems
exton, pennsylvania, united states
Filipe Batista's Location
Ribeirão Pires, São Paulo, Brazil, Brazil
About Filipe Batista

Support Analyst and Systems Development student, specializing in Web.With over 7 years of experience in supporting retail and SaaS companies, providing user support across Linux and Windows environments, setting up hardware and software, configuring networks and printers, and monitoring servers.Proficient in analyzing and resolving issues using PL/SQL databases for ERP and POS systems, payment solutions, and e-commerce platforms.Use of SLA and CSAT metrics to ensure customer satisfaction and adept in employing Scrum and KCS work methodologies.

Filipe Batista's Current Company Details
Bentley Systems

Bentley Systems

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Technical Support Engineer at Bentley Systems
exton, pennsylvania, united states
Website:
bentley.com
Employees:
4267
Filipe Batista Work Experience Details
  • Bentley Systems
    Technical Support Engineer
    Bentley Systems Nov 2024 - Present
    São Paulo, São Paulo, Brazil
    Providing timely responses to Users for technical issues via emails, web, and phone for one product line. Managing client inquiries and accurately documenting incidents via an online case management tool &knowledge base. Troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
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  • Linx
    Systems Support Analyst N3
    Linx Jul 2021 - Oct 2024
    São Paulo, Brazil
    Customer support and troubleshooting, covering ERP, POS and e-commerce. Database routines such as tables, procedures, triggers, and jobs, and analysis of transactions via XML and JSON to identify potential bugs. Regular meetings with clients to present metrics, results, and points of attention. SCRUM, SLA, CSAT, and KCS to ensure efficient and documented operations and maintain high customer satisfaction.
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  • Atacadão
    It Assistant N2
    Atacadão Feb 2020 - Jul 2021
    Ribeirão Pires, São Paulo, Brazil
    User support for POS and administrative settings, setting up work environments with Windows and Linux systems. User access management and password resets.Maintenance on hardware, software installation, networks and printers configuration, monitoring servers, security backups, command line functionalities, and generating reports on Linux systems.
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  • Assaí Atacadista
    It Assistant N1
    Assaí Atacadista Jul 2016 - Dec 2017
    São Caetano Do Sul, São Paulo, Brazil
    User support for POS and administrative settings, setting up work environments with Windows systems. User access management and password resets.Maintenance on hardware, software installation, networks and printers configuration.
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Filipe Batista Education Details

Frequently Asked Questions about Filipe Batista

What company does Filipe Batista work for?

Filipe Batista works for Bentley Systems

What is Filipe Batista's role at the current company?

Filipe Batista's current role is Technical Support Engineer at Bentley Systems.

What schools did Filipe Batista attend?

Filipe Batista attended Impacta Tecnologia.

Who are Filipe Batista's colleagues?

Filipe Batista's colleagues are Sree Brindha, Shreyas Pagey, Nath Marsh, Waseem Raza, Henk Ligtvoet, Vivek Bothra, Zhao Xiongfei.

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