Michal Filipek Email & Phone Number

Warsaw, Mazowieckie, Poland / Riyadh, Saudi Arabia

Our Client is building a digital challenger bank in Saudi Arabia and is applying for a digital-only banking license from the Saudi Central Bank. My responsibility is focused on defining and implementing ITSM and ITIL best practices, including creating baseline processes and tools. In addition, I am responsible for establishing the IT operations KPIs and.

Warsaw

My primary responsibility was to drive business optimization through the transformation of IT operationsby implementing ITIL best practices. I oversaw end-to-end delivery of digital solution operations andmaintained strong relationships with business teams, solution teams, and external service providers.With more than 10 external vendor relationships to.

Warsaw, Masovian District, Poland

As a Business Analyst, I was responsible for engaging with stakeholders across the organization, analyzing and documenting requirements for IT requests and projects. I worked closely with IT and the wider business to ensure that the requirements were understood, agreed upon, and formed the basis ofexecution within IT.I began as a Data Migration Analyst and.

Warsaw, Masovian District, Poland

As a Product Manager, I was responsible for B2B telecom and internet products and features thatempowered NASK S.A. to better monetize their networks, increase the efficiency of network assets, andprovide a better quality of experience for customers.I wrote product requirements and user stories, reviewed engineering specs and deliverables to confirmthey met.

Warsaw Area, Poland

As the IT Operations Manager, I managed Shell's eRouter application landscape, an eCommerce EDI platform on SAP. Oversaw 1000+ interfaces and configurations globally, managing a complex service portfolio with diverse integrations, messaging standards, data files, and connectivity types, including security.Managed eRouter interfaces with internal systems.

Managed the effectiveness and quality of support for the eServe/eHaulier application landscape inEurope – B2B eCommerce web-based application. Globally managed end-to-end support throughensuring the appropriate operating agreements and SLAs are in place with internal and external supportproviders & partners.Arranged appropriate relationships with key.

As a Security Database Analyst, I was part of the Application Information Security Improvement Programwhere I acted as the subject matter expert in Database Security. My responsibilities included performinginitial assessments, remediation, and step-out processes in all European countries. I provided Transitionto Support training, as well as consistent and.

As the Project Manager, I was responsible for implementing innovative EDI-automated e-bankingsolutions in Central and Eastern Europe countries. I managed relationships with a diverse set of internalstakeholders from Shell Finance and external stakeholders from various bank IT representatives. Iproposed and implemented solutions to resolve Accounts Payable.

I was responsible for systematizing the existing Shell Polska application portfolio to meet new GlobalInfrastructure standards. This involved coordinating and performing application testing activities toensure all applications were compliant with ITIL best practices. I also acted as the go-to person for themaintenance, development, and end-to-end support.

Memeber of the independent non-profit professional association serving the growing field of Business Analysis.

Delivered IT support and consultancy for various companies on the Polish market, and acted as a database programmer.McKinsey & Company and Deutsche Bank acted as a programmer, helping those companies to introduce new sales system components.Shell Poland performed the pre-year 2000 Business Application health-check process.