Filipe Santos Email & Phone Number

São Paulo, São Paulo, Brasil

Leader of the home e-commerce automation front. Responsible for the evolution of the automation roadmap. Carrying out the digital transformation of the product through the development of APIs and microservices on AWS. Ensuring customer success by connecting the Front + Backend + Automation architecture.Main activities:- Surveying business opportunities and mapping processes- Roadmap development with Big Pictures and Forecast (digital transformation)- Prioritization with HLEs and Estimated Return on Results- Monitoring activities in JIRA with Kanban methodology- Technical alignment with a focus on results- Development of dashboards in Metabase and PowerBI to monitor KPIs- Definition of solution architecture- Creation of a data pipeline- Troubleshooting, action plan and creation of alerts

São Paulo, São Paulo, Brasil

In the Digital IT area, participating in Squads, identifying business levers with RPAs, Service APIs and correcting processes that improve the customer experience.Literally multiplying results.- Data Driven Squad: POCs for new relational/non-relational databases and Cloud solutions. Cloud architecture on AWS with Lamba, Glue, RDS, Elastic Beanstalk, EC2. Cloud GCP with Functions, Scheduler, SQL Cloud and Containerized Instances. Analytics with PowerBI and Metabase. Monthly and Annual Forecasts.- Squad RPA: Identifying opportunities as business levers to transform results into "THE BEST RESULT". Support for the PO in building objectives and refining stories, support for the technical lead in breaking down tasks and removing blocks.- Squad CRM: Requirements gathering, POCs, Test Validation for the Negotiation and Dispute Modules in the development of a CRM integrated with RPA services (high and low level) to reduce the customer journey by 30% with productivity gains in Customer Service.

São Paulo, São Paulo, Brasil

Analysis of critical risk processes in the areas of Fraud, Collections, Billing, AR and Churn. Focus on financial results in all actions. Maintenance/improvement of collection routines. Specialist in fraud detection and prevention in digital and human service. BO of Dataquality and regulatory projects with a high saving impact or sensitive to PADO.Development and implementation of highly complex integrated automations: SQL Server, Oracle, Hive, SAS, Impala, Nifi, AutoIt, Python and R Studio.

São Paulo, São Paulo, Brasil

Automation of Backtesting (Trade) at B3. Integration and validation of risk models. Use of various Alteryx, SQL Server, VBA and R techniques.

São Paulo, São Paulo, Brasil

Identity and strategic positioning of the Planning area.Master Plan for services integrated into the intelligence area. Assessment of critical strategic risks.Main AchievementsPromotion and integration of the Planning + MIS + Operations + Strategy team. Positioning the team with a passion for results.Review of all existing reports and processes and creation of a revolutionary process to reduce production and dissemination lead times.Documentation of the IT and Planning area and standardization of operational reports (various).Single Base: Dialers, Occurrences, Promises, Payments and Massive Actions (12 servers in just 1 base and integrating more systems...).PowerBI and Web DashBoard for online production.MIS and BI automations: CRM routines; Dialer routines; Commissioning; MIS Portal; Implementation of Portfolio Position and Capacity management reports.Strategy Automations: Business Area; HOT Telephone Base, HOT Addresses, Single HOT E-mails; DW Dialer; Automatic Mailing; Focus on creating own Credit Score and OMNI Chanel process.

Implantação e desenvolvimento de projetos que revolucionaram toda a área de Planejamento, MIS e B.I., reduzindo drasticamente o lead-time dos processos principais.

São Paulo, São Paulo, Brasil

MIS and Control Desk team management. Implementation and development of BI and MIS with ERP integrated with all areas of the company.Review of processes and automation of routines for integration with Dialer x CRM x DAC. Experience with AVAYA Inbound. Portfolio modeling (Credit Score) with R Studio. Reports produced: Daily, Monthy, ABS, TO, GPO, BSC, Quartile, Budget, Effectiveness, Productive Time, Adherence, Capacity, Quality. Monitoring the strategy: Intensity of the operation, Hour by Hour.Processes implemented: Call System, Mailing Control, Monitoring Form, Sales Audit, Inbound Forecast.

São Paulo, São Paulo, Brasil

MIS Leader.Review and automation of Operations / Quality / Productivity processes. Experience with WFM and AVAYA. Evaluation of customer service operations. Implementation of MIS Web Portal and DW.Reports published: Productivity (by productive time), Losses (WFM unavailability), ScoreCard in levels, Anatel, DoubleCheck (feedback on backoffice errors), Disconnection and Supervisor Evaluation. SOX Test Owner Audit.

Recife, Pernambuco, São Paulo

Supervisor of Operational Planning and MIS. Implementation of the Recife site. Review of processes and audits. Monitoring of targets and action plans. Reports released: productivity, cost, billing, YTD, BSC, Roll Rate, Aging, ABS, TO, Sizing. Implementation of MIS Business Intelligence with DataWareHouse and automation of routines.

Master Of Business Administration - Mba, Artificial Intelligence

Mba Em Big Data (Data Science), Information Technology

Bacharelado Em Engenharia, Engenharia De Produção

Master Of Project Management, Computer Science

Gestão de Projetos, PMI, PMBOK, Scrum