With over a decade of dynamic experience in the bustling realms of logistics and hospitality, I am a fervent and results-oriented leader dedicated to crafting forward-thinking, eco-conscious solutions that cater to both travelers and businesses alike. Embracing the role of Chief Operating Officer and Senior Product Manager at ZZZleepandGo srl, I orchestrate the intricate dance of operations, strategy, and expansion for our pioneering venture specializing in sleek modular sleeping pods strategically stationed at airports, Hostels, and Hospital.At the helm of this innovative venture, I orchestrate the entire lifecycle of our cutting-edge sleeping pods, from inception to installation, and onward to meticulous maintenance. Moreover, I spearhead the development of our proprietary software platform, seamlessly integrating booking, payment, and top-tier customer service functionalities. My purview extends to nurturing fruitful partnerships with stakeholders and suppliers, all while ensuring steadfast adherence to rigorous safety and quality benchmarks.Reflecting on my tenure, I take pride in landmark achievements such as clinching a monumental contract with a leading European airport, skyrocketing user satisfaction rates by an impressive 35%, increasing the revenue by 50% with a new system, and revolutionizing our project management infrastructure through the implementation of ClickUp and Asana tools. I harness my adeptness in customer relationship management, astute problem-solving acumen, and knack for software development to consistently deliver unparalleled value and service to our esteemed clientele and end-users.