Filip Šaškievič Email & Phone Number

Bratislava, Sk

Bratislava, Slovakia

As a Business Analyst in the George Business Lab, I am responsible for User Management and Migration within the context of developing our new product. My role involves conducting thorough analysis and preparing business-focused assignments while actively incorporating stakeholder requirements. I work closely with the team to lay the foundational elements of a user-centric solution, integrating UX principles to shape an effective and user-friendly experience. As the product is still in the creation phase, my responsibilities also include iterative adjustments and continuous alignment with project goals to ensure readiness for future implementation.

Bratislava, Slovakia

Business Analyst for Business banking:Responsibility for assigned projects (Preparing project briefs for the supplier, creating graphic designs and screens, solution analysis, communication with suppliers and internal teams, testing, preparing informational content for clients and colleagues and deployment into operation).Responsibility for the iOS segment of the mobile application.Resolving application feature issues and seeking solutions.Regular testing of both the web application and mobile app.Preparation of the annual customer satisfaction survey and its evaluation.

Bratislava

The main focus was on comprehensive coverage of customer service tasks, such as cash transactions, payment orders, service requests related to account management, and other products. The position also oversaw:Cash and physical gold management at the branch.Support for private bankers.Verification of documents and paperwork at the branch.

Bratislava, Slovakia

This was a short-term rotation within the IT project management office, where I had the opportunity to experience the role of a Delivery Manager on an assigned project.

Bratislava

Comprehensive customer service (cash transactions, payment orders, service requests).Cash handling and management.Administrative support at the branch.