Filiz Haddock Email & Phone Number

Frimley United Kingdom

Customer service supply chain lead for the Turkish market in new Shared Service Centre (SSC) being developed by SC Johnson to provide a best-in-class supply chain across Europe.

Camberley, United Kingdom

• Purchase order processing on Sage accounting system• Tracking and tracing import shipments through the full production and delivery life cycle from overseas suppliers• Shipping document checking and license applications• Receipt and delivery of goods and containers• Communicating supplier price changes and promotions to management• Account and database management• Clerical and document management

Abingdon, United Kingdom

• Promoted to Customer Liaison Executive role after working for the company for only five months. • Fast and accurate international customer service including updating customer database, quotations, order entry, invoicing, claims, customer enquiries, and resolving customer issues.• Expert user of Salesforce.com CRM system and integrated Chatter messaging system.• Work closely with Customer Account Manager and Sales Manager to retain existing customers and win new ones in international markets• Mentoring and training of new team members.• Responsible for the accurate and timely input of data into the company database, within required service level agreements and processing to standard key performance indicators.• Prioritizing and organising workloads to ensure that customers receive a quality, professional service at all times.• Assist team leader and other colleagues with any task that may arise especially during busy periods during the subscription cycle.

Wiltshire College, Salisbury, United Kingdom

• Attended Wiltshire College, Salisbury for GCSE English and Maths qualifications

Milton Keynes, United Kingdom

• Carried out back office administration tasks including control of sales literature, customer quotations, supplier order generation and call handling. Responsible directly to the Managing Director.

United Kingdom

• Gave private tuition in Maths, Art and Turkish language.• Attended Milton Keynes College to learn colloquial English.

Mersin, Turkey

• Taught all aspects of textile design and engineering, held seminars, and responsible for continuous improvement of course syllabus.• Member of faculty management team, liaised with other department heads and external contacts.

Mersin, Turkey

• Provided specialist quality control advice for owners of retail premises dealing with customer complaints and Sale of Goods Act.

Mersin, Turkey

• Consultant on trademark registration and ISO 9001:2000 quality management systems certification.

Tarsus, Turkey

• Responsible for quality of all production output, managing a team of three quality controllers.

Master Of Science (Msc), Textile Sciences And Engineering

Bachelor Of Science (Bsc), Textile Sciences And Engineering, 2:1