Fillipe Bueno Email & Phone Number

Southport, Gb

Blackpool, England, United Kingdom

Liverpool, England, United Kingdom

-Provide information about various banking products, services, and policies. Guide customers on account management, transactions, and online banking procedures.-Investigate and resolve customer complaints or issues efficiently. Collaborate with other departments to ensure timely and accurate resolution.-Stay updated on the bank's products, services, and promotions. Educate customers on new offerings and assist with product-related queries.-Ensure compliance with banking regulations and security measures. Verify customer identities and follow established protocols to protect sensitive information.-Maintain accurate and detailed records of customer interactions and resolutions. Document customer feedback and provide insights to improve services.Assist customers in understanding account statements, fees, and transaction details. Educate customers on utilizing self-service options and digital channels.-Identify opportunities to cross-sell or upsell relevant banking products. Promote additional services based on customer needs and preferences.-Demonstrate excellent verbal and written communication skills. Tailor communication to suit the customer's level of understanding and address concerns effectively.-Display empathy towards customer concerns and frustrations. Exercise patience in resolving issues, ensuring a positive customer experience.-Collaborate with colleagues and other departments to share insights and improve customer service processes. Participate in training sessions to stay updated on industry trends and customer service best practices.-Gather customer feedback and contribute suggestions for process improvement. Work with the team to implement changes that enhance the overall customer experience.-Adapt to changes in banking policies, procedures, and technology. Handle challenging situations with flexibility and a solution-oriented mindset.

Ormskirk, England, United Kingdom

- A proficient and dedicated bilingual repair administrator with a strong background in effectively managing repair processes and facilitating communication between clients, engineers, garages, and insurance companies.- Demonstrated expertise in inputting accurate information into thecompany's system based on engineers' reports related to clients'vehicles involved in no-fault accidents.Exceptional communication skills, ensuring essential informationfrom engineers' reports is effectively communicated to clients,enabling a clear understanding of the repair process.-Proven ability to collaborate closely with garages, engaging indiscussions to determine repair requirements, estimate costs, andestablish repair timelines, with the ultimate goal of minimizingvehicle downtime.

United Kingdom

-A dedicated professional providing exceptional support exclusivelyto Portuguese speakers, with a focus on Brazilian Portuguese, whilefacilitating communication with teams and the company in English.Proficient in problem-solving for products such as Google Pay, Play,and Google for Families, analysing issues, and identifying effectivesolutions.-Demonstrated expertise in explaining complex troubleshooting stepsclearly and concisely, ensuring customer understanding andsatisfaction.-Skilled in developing rapport and maintaining a positive demeanourduring live interactions, fostering a positive customer experience.Provided education and advice regarding available features withinthe Google ecosystem, empowering users to maximize their usageand satisfaction.-Thoroughly assess and ascertain refund claims while effectivelyevaluating and detecting instances of fraud spanning variouspayment methods and platforms.

Skills Bootcamp In Front-End Web Development, Computer Programming/Programmer, General

Ensino Medio / Gcse