Francisco Morales Email & Phone Number

Guadalajara, Jalisco, México

I developed adequate skills for effective teamwork, with a focus on customer service and fulfillment of task in a timely manner. Manage and distribution project's activities and inter-area collaborations to accomplish company goals.Activities:• Cisco equipment configuration and support: ASR 9000, 900 series, NCS 5500, cBR8 Routers, Nexus 9000, 3000, Catalyst 9300, 3700, 2900. Arista switches DCS 70605X2. Software upgrade Cisco IOs, XE, XR and NX.• Insertion, replacement of service cards, processors, fabric modules, RSP, 100G line cards (in ASRs and Nexus).• Technical Memories, Method of Procedure (MoP), network topologies, site survey, reports.• Increase of Downstream and Upstream channels and Docsis 3.1 configuration in CBR8.• Requirement´s attention from IZZI Telecom telephony area such as communication iBGP, eBGP, L3 VPN, among others.

Guadalajara, Jalisco, México

Gained valuable experience in managing workload, prioritize tasks, addressing incidents to reestablish service, activities follow up and escalations. Capex support, materials justification and infrastructure optimization.Activities:• 73 Cisco Catalyst 4500 and 6500 central switches administration and support of the Access network.• Bandwidth consumption indicators of video and data services, take corrective and preventive actions.• IOs versions homologation, replacement of line cards and processors.• Huawei OLT 5600T Gpon equipment implementation and operation• Internal tickets resolution, maintenance windows execution and cases follow up with suppliers.

Manzanillo, Colima, México

Managed the daily IT operation of the campus, ensuring all equipment was functioning properly. Support to the institution with the development and deployment of wireless network for Manzanillo campus.Activities:• LAN and wireless network administration.• Technical support for computer equipment, system updates, maintenance and structured cabling.• Elementary, middle and high school computer teacher.

Tecomán, Colima, México

Gained expertise in local area network administration, computer equipment technical support and maintenance, as well as a better understanding on research project work.Activities:• LAN network administration and support.• Provide corrective and preventive maintenance to computer equipment.• Analysis and processing of geographic information in specialized software