Fin Martensen

Fin Martensen Email and Phone Number

Managing Director Customer Service World k.s. @ Customer Service World
Fin Martensen's Location
Vienna, Vienna, Austria, Austria
Fin Martensen's Contact Details

Fin Martensen work email

Fin Martensen personal email

n/a
About Fin Martensen

07/10 - present Customer Service World k.s., Bratislava, SKManaging Director03/01 – 07/10 UPC Telekabel, Vienna, ATCall Center Manager05/00 – 03/01: UPC Telekabel, Vienna, ATCustomer Care Reporting05/98 – 05/00: Connect Austria, Vienna, ATController08/96 – 12/96: Bear Stearns Investment Bank, San Francisco, USAAssistant

Fin Martensen's Current Company Details
Customer Service World

Customer Service World

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Managing Director Customer Service World k.s.
Website:
cs-world.eu
Employees:
16
Fin Martensen Work Experience Details
  • Customer Service World
    Managing Director
    Customer Service World Jul 2010 - Present
    • Built up company in Bratislava• Developing the business:...inbound and outbound customer services ...personnel recruitment services...personnel leasing services)
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  • Upc Telekabel
    Call Center Director
    Upc Telekabel May 2000 - Jul 2010
    • Managing In-house Call Center and UPC Telekabel outlets• Responsible for 200 employees and financial budget• Established quality assurance system• Realized improvements of relevant KPIs • Created and executed a balanced agent score card system• Implemented sales tools and established sales culture
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  • Connect Austria
    Controller
    Connect Austria May 1998 - May 2000
    • Developed sales controlling system• Led implementation of SAP Sales Information System• Initiated the weekly shareholder reporting• Established monthly reports, including budget and forecast• Prepared ad-hoc financial analysis for Senior Management• Reporting to shareholder representatives• Evaluated and negotiated the commercial parts of supplier contracts
  • Bear Stearns San Francisco
    Assistant
    Bear Stearns San Francisco Aug 1996 - Dec 1996
    • Developed a performance control system for stock brokers• Published a newsletter for clients as part of the client care policy• Identified target groups throughout the U.S.

Fin Martensen Skills

Telecommunications Customer Service Call Centers Management Process Improvement Budgets Quality Assurance New Business Development Customer Experience Outsourcing Call Center Crm Business Process Improvement Sales Financial Analysis Mobile Devices Change Management Vendor Management Recruiting Team Management Product Management Strategy Program Management

Fin Martensen Education Details

Frequently Asked Questions about Fin Martensen

What company does Fin Martensen work for?

Fin Martensen works for Customer Service World

What is Fin Martensen's role at the current company?

Fin Martensen's current role is Managing Director Customer Service World k.s..

What is Fin Martensen's email address?

Fin Martensen's email address is fi****@****orld.eu

What schools did Fin Martensen attend?

Fin Martensen attended Wirtschaftsuniversität Wien, Universität Wien.

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Fin Martensen has interest in Fitness My Business Interests, My Business Interests, Dancing, Business Opportunities In Slovakia, Sailing, Fitness, My Private Interests, Fitnessmy Business Interests.

What skills is Fin Martensen known for?

Fin Martensen has skills like Telecommunications, Customer Service, Call Centers, Management, Process Improvement, Budgets, Quality Assurance, New Business Development, Customer Experience, Outsourcing, Call Center, Crm.

Who are Fin Martensen's colleagues?

Fin Martensen's colleagues are Anna Kažimírová, Lenka Beresova, Pavol Spitzer, Ľubomír Kocák, Janka Szedmáková, Soňa Haršániová, Jana Čerepaňová.

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