Fina Jervis, Mph Email & Phone Number

- Serve as internal subject matter expert for technically advanced customers to navigate athena’s API offerings to translate operational and business objectives into defined projects.- Advise clients on how to navigate athena’s API offerings for workflows.- Develop relationships with internal resources, external stakeholders, and clients. - Conduct discovery meetings with clients to understand integration needs, advising on best practices based on system capabilities. - Coordinate with teams including Product Management, Voice of the Customer, and other internal teams to improve athena’s product offering including product enhancements and bugs.

- Provided integration program management for multiple clients, drove cross-functional implementations of technological projects. - Served as primary point of contact for client software integration projects including the management of scoping, build, testing, validation, and delivery of API and Health Level 7 integrations. - Engaged with other program managers, vendors, Product, Customer Success, product engineering and customer stakeholders. - Developed customer relationships, including setting expectations, managing timelines, and mitigating risk. - Developed and maintained client deliverables including project schedule, PowerPoint slides, and Smartsheets.

-Served as a consultant for workflow development and redesign for clinical teams.-Developed and implemented annual center-wide quality improvement plans.-Analyzed data in population health software, DRVS and Arcardia-Visualized and presented health center data in Excel and Powerpoint

- Served as point of contact for prospective and current students, field supervisors, and faculty members. - Worked with faculty and field supervisors to advise and mentor students.- Executed initiatives to achieve departmental goals including recruitment, contact, and scheduling for clients and prospective students.- Managed operations for the clinical center including client scheduling, payment collection, and data entry and maintenance. - Monitor, evaluate, and report on student performance. - Maintain documentation for accreditation purposes. - Provide administrative support for clinical and department needs. - Worked closely with faculty and staff to develop and implement new initiatives.

Study description: A longitudinal study to collect 10,000+ blood samples from women nationwide. The purpose of the study was to collect additional data points to understand disease development and future avenues for disease prevention. - Trained staff and undergraduate students; directed undergraduate student work flow. - Monitored Quest Diagnostic database, identified errors, and communicated with Quest liaison to resolve problems and ensure data accuracy.- Developed and launched multiple systems for subject correspondence and payment, improving weekly output and efficiency. - Implemented and disseminated new study procedures to undergraduate students and other staff members.- Entered respondent data and feedback into MS Access database requiring strong attention to detail.

- Developed medical assistant (MA) workflows to bring current practices in line with stated guidelines andimprove patient data collection.- Observed and interviewed current and former MAs to understand roles and practices; used this data todevelop re-training materials contributing to Manet’s workforce development initiatives.- Presented suggested areas for MA role expansion and implementation steps to increase center efficiency.

- Worked with Director of Strategic Planning, Risk, and Quality and other staff to analyze service offerings and feasibility of an affordable housing initiative for a Federally Qualified Health Center- Collaborated with team members to conduct market analysis, identifying service area and profile, competitors, and strengths of the organization.- Created 5-year implementation plan for affordable housing initiative. - Presented findings and comprehensive strategic plan to project sponsors.

- As a team member, evaluated laboratory ordering and usage to reduce unnecessary lab orders and developed interventional routes.- Completed stakeholder and process analyses to understand inpatient lab usage, including identifying and interviewing key stakeholders and process mapping of inpatient hospital setting.- Analyzed and visualized healthcare data in Excel; presented findings to QI leaders to support decision-making.

- Reviewed, analyzed, and processed applications for health insurance- Provided administrative support to program director

Master Of Public Health (Mph), Healthcare Management

Activities and Societies: Part-Time Student Organization - Events Chair

Bachelor'S Degree, Sociology