Fina Abdul Fata Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Accurately asses partner’s request and provide tailored and effective solutions.Act as a Subject Matter Expert, showcasing expertise in internal tools, product knowledge, and systems.Collaborate seamlessly with internal departments to ensure accurate resolutions and, when necessary, facilitate appropriate escalations.

Kuala Lumpur

Experience in high-volume hiring for the customer experience group, focusing on the Singapore and Indonesian markets.Actively sourced top-tier Singapore candidates on LinkedIn to expand the talent poolSourcing exposure for different rolesAchieved an outstanding 98% positive interview feedback rate from candidates.Conducted initial resume screening and first interview with candidates via phone or video call. Streamlined interview coordination and ensured seamless communication with candidates throughout the interview process, maintaining a high level of engagement.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Effectively assist customers through call, email, and chat, addressing inquiries related to their bookings.Drive solutions to problems, ensuring a strong emphasis on first-contact resolution.Contribute as a member of a specialized support team, proficiently handling internal and complex cases.

Assisted with administrative works for Tenaganita and its refugee project. Worked closely with a project coordinator to facilitate open communication and sharing of information with Burmese refugees.

Bachelor Of Arts And Social Sciences, International/Global Studies

Diploma, Business Studies

Igcse