Antoinette Caipira Email & Phone Number

Barcelona, Ct, Es

Barcelona

Squad member for Cosmos deployment Project for the brand new Salesforce CRM at Endesa Company: MVP requirement stage, AS IS processes, TO BE evolutionary, migration model and outage scenarios.Impact meetings with product owners, sprint reviews, UAT and E2E tests, transversals stakeholders training: Sales force (push/pull), QA, Digital channel, marketing (marketing cloud) and Campaigns, Complaint, RGPD regulation.Project structured by both the scrum methodology through agile framework… Show more Squad member for Cosmos deployment Project for the brand new Salesforce CRM at Endesa Company: MVP requirement stage, AS IS processes, TO BE evolutionary, migration model and outage scenarios.Impact meetings with product owners, sprint reviews, UAT and E2E tests, transversals stakeholders training: Sales force (push/pull), QA, Digital channel, marketing (marketing cloud) and Campaigns, Complaint, RGPD regulation.Project structured by both the scrum methodology through agile framework, initiated with a lean startup phase, and waterfall legacy model, in alignment with the core business. Show less

Hospitalet

- Identify business needs for Business Model Reengineering with IT department, for cross functional processes with CTTI and Generalitat Office (telephone, data, working station management);- BI apps modeling, to define balance scorecard applied to the Operation management with Qlik Sense tool (escalate incidents, system errors);- Operational management processes improvement design : deployment of the System Change (Database, the service request and storage of assets management by web… Show more - Identify business needs for Business Model Reengineering with IT department, for cross functional processes with CTTI and Generalitat Office (telephone, data, working station management);- BI apps modeling, to define balance scorecard applied to the Operation management with Qlik Sense tool (escalate incidents, system errors);- Operational management processes improvement design : deployment of the System Change (Database, the service request and storage of assets management by web page);- Process standardization analyse and related procedural manuals execution;- Implementing and maintaining quality standards for the operational management within Telefónica’s Oficina Técnica for Generalitat de Catalunya client;- Scheduling meeting appointments with the stakeholders to customize the process flow;- Audit trail database to proceed with tables clean up and data correction : SQL query/update through DBMS Access;- Online Knowledge base (wiki) building and promotion within the office coordinators and document manager development (Alfresco). Show less

Spain

Barcelona

Proyecto: MERIAL (Marzo 2013-Feb 2017)MERIAL-SANOFIEscalation Manager- Programa de certificación ITIL.- Transición Merial en la interface GUEST Sanofi: traspaso de conocimiento, recopilación del soporte aplicativo, workflow del access management. - Coordinación del servicio de Access Management EMEA de Merial, - Creación del material de formación, training de analistas y team leaders p/ Merial y Sanofi. - Conference call semanal con stakeholder: Resultados… Show more Proyecto: MERIAL (Marzo 2013-Feb 2017)MERIAL-SANOFIEscalation Manager- Programa de certificación ITIL.- Transición Merial en la interface GUEST Sanofi: traspaso de conocimiento, recopilación del soporte aplicativo, workflow del access management. - Coordinación del servicio de Access Management EMEA de Merial, - Creación del material de formación, training de analistas y team leaders p/ Merial y Sanofi. - Conference call semanal con stakeholder: Resultados estadísticos, Corrective Action y Actions Taken.- Coordinación Regional: onsite support, helpdesk y access management. - Centralización del standard p/ todas las regiones (EMEA, AMER, APAC): monitorear que los procesos del cliente y los que implementé estaban alineados;- Creación de macros de OPI de medición de la calidad de servicio p/ informes semanales y mensuales de KPI. - Entry into Service: revisión de los procesos de Change para el CSI.MERIAL-BOEHRINGER INGELHEIMCoordinadora Transition Service Agreement (TSA)- Monitorización por métrica (SLA/OLA/KPI);- Creación de presentación y material de training sobre el flujo TSA para las torres IT de BI, soporte TSA nivel 2 y Global Service Desk;- Coordinación central de todos los tickets generados por la transición en el BI Service Manager durante la fase de TSA (BISM);- Colaboración en tiempo real con los homólogos a Sanofi; - Interacción con todos los niveles de soporte IT interno y externos de TSA Operations sobre los tickets escalados;- Escalación funcional al Comité directivo;- Preparación de reports para el Comité directivo;- Soporte Major Incident/gestión de interrupción de Sistema; - Comunicación según directrices establecidas; Show less

Barcelona

I was dealing with the advance payments on invoices with abroad providers: Europe, North America, Asia. Since the bank customers advanced their invoice portfolio, I take charge of their operation as an intermediate between financial controller Dept. and La Caixa oficinas.My accurate knowledge on the transaction was mandatory to make the deal in particular when cash advanced amount reached a few million Euros, a perfect rigorous use of the financial tools was required:- Arrange meeting… Show more I was dealing with the advance payments on invoices with abroad providers: Europe, North America, Asia. Since the bank customers advanced their invoice portfolio, I take charge of their operation as an intermediate between financial controller Dept. and La Caixa oficinas.My accurate knowledge on the transaction was mandatory to make the deal in particular when cash advanced amount reached a few million Euros, a perfect rigorous use of the financial tools was required:- Arrange meeting appointments with the provider;- Perform a simulation in live with the account chief, controller or CEO, detailing the costs split for one invoice or for the total amount:• Use XLS formula describing the frame;• Use TFJ platform of La Caixa to calculate the ash advanced- Once agreed I established immediately the proposal to be signed by the Chairman or Financial Controller accounting officer.- I explained the statements of the contract defined by the legal Dept in La Caixa- Finally I ordered the payment within the TFJ based on the contract duly signed and checked out received.In order to complement my international process knowledge, I requested to be assigned with the national market: pagarés for a big customer INDITEX Group (Zara). Show less

Région De Barcelone, Espagne

Proyecto: CaixaConfirming Internacional CAIXABANK (Indra BMB), ESPAÑAGestión de post-financiación para proveedores de los clientes corporativos a Europa, EEUU, Asia. Operativa: función de intermediación/ejecución de la operación financiera.- Dominio de los conceptos subyacentes de la transacción, rigor requerido en la utilización las herramientas financieras (montantes importantes);- Conferencia con el Controller/Responsable de las empresas en cartera: simulación en línea… Show more Proyecto: CaixaConfirming Internacional CAIXABANK (Indra BMB), ESPAÑAGestión de post-financiación para proveedores de los clientes corporativos a Europa, EEUU, Asia. Operativa: función de intermediación/ejecución de la operación financiera.- Dominio de los conceptos subyacentes de la transacción, rigor requerido en la utilización las herramientas financieras (montantes importantes);- Conferencia con el Controller/Responsable de las empresas en cartera: simulación en línea de intereses y comisiones:• Uso de formula matricial en Excel por tramos;• Uso de la interface TFJ de La Caixa para el cálculo del anticipo;- Redacción de la propuesta financiera destinada al Controller o CEO.- Aclaraciones aportadas sobre las cláusulas legales del contrato redactado por el banco;- Consecución de la operación financiera a través del TFJ tras comprobación del contrato.Para incrementar conocimientos, solicité encargarme de financiación nacional del cliente INDITEX. Show less

Portugal

Taking advantage of the processes and the knowledge gained while working in UPS, I figured out implementing these assets to turn them into the outcome of my own business.The financial project could afford avoiding credit bank, planned on both associates cash flow of capital. The name, as well as the logo or the office location, were settled as per a strategic plan. The service delivered to the customers was a realistic combination between risks and market price lined up a hard… Show more Taking advantage of the processes and the knowledge gained while working in UPS, I figured out implementing these assets to turn them into the outcome of my own business.The financial project could afford avoiding credit bank, planned on both associates cash flow of capital. The name, as well as the logo or the office location, were settled as per a strategic plan. The service delivered to the customers was a realistic combination between risks and market price lined up a hard competition:- Customer prospection and proposals redaction- Control since service is ordered and invoices are issued until the collection of bills- The bookkeeping to be keep up with tax office- Managing the balance due, in rare occasions rising the customer credit line against the commercial agreement with certain caution. Customer risk ratio evaluated by his income statement (predictable criteria) enabling the credit ceiling increase.- In some occasions I took part in the operational side and looked after my customers retail sales tax within tax Dept. myself (leasing, car release…)Portfolio: Peugeot Portugal, Santander Consumer Multirent, SIBS Cartoes, BESA (Banco Espirito Santo Angola), Italian Motor Village (Group FIAT-LANCIA-ALFA ROMEO-ABARTH) Show less

Portugal

I began as simple tracking agent until becoming “universal” agent. This improvement meant a new stage in my position and for the Cie. as a whole in Portugal. The implementation phase of a UPS standard (in place) in a few new countries (Portugal, Poland, Denmark, Sweden) was centralized in Germany. The group of Global CSTA’r agents, I was granted, attended all the training in Neuss (Germany) performed by a dedicated GCSTA role trainer. The Go Live I assisted met the goals expected. Since then… Show more I began as simple tracking agent until becoming “universal” agent. This improvement meant a new stage in my position and for the Cie. as a whole in Portugal. The implementation phase of a UPS standard (in place) in a few new countries (Portugal, Poland, Denmark, Sweden) was centralized in Germany. The group of Global CSTA’r agents, I was granted, attended all the training in Neuss (Germany) performed by a dedicated GCSTA role trainer. The Go Live I assisted met the goals expected. Since then any parcels issuance followed an international common procedure: the tracing, the lost connection, “hold by customs” exception on invoice and proforma with export or import. Making real the partnership between all the GCSTA agents all over the world just in one click. Show less

Curs D´Implantació I Gestió De La Seguretat, Security Management And Implementation, Ongoing

Training For Salesforce Crm Admin Certification, Current

Master'S Degree, International Marketing, 9,33

Master'S Degree, Economie Industrielle Et Des Services

Activities and Societies: ADEIS (Association du DEA d’Economie de l’Industrie et des Services)-1998 In 1998 was founded the Industrial.

Certificado Profesional Nivel Iii, Gestión Administrativa Y Financiera Del Comercio Internacional

Gestió De La Tesoreria, Cash Management, 8/10