• Building and maintaining relationships with clients, real estate agents, and other industry professionals, business owners, real estate developers.• Assessing the financial needs of clients and recommending appropriate loan products. • Generated new business by proactively promoting our services, resulting in achieving the top-producing years.• Collecting and verifying client information, including credit history, financial statements, and income qualifications ensuring they meet the necessary requirements meeting Fannie Mae/ Freddie Mac, Non- QM and Portfolio guidelines. • Pre-qualifying clients for mortgage loans and guiding them through the application process.• Collaborating with underwriters to ensure timely processing and closing. • Maintaining accurate records of all loan transactions and keeping clients informed of the status of their loan applications.

• Collaborated closely with Loan Officers to create and maintain accurate application profiles in the loan processing system, ensuring that all key information was reviewed at every stage of the process.• Documented borrower information in the system and promptly resolved any discrepancies that arose. • Efficiently assembled and organized important paperwork and disclosures for borrowers, while also building and nurturing strong relationships with clients, realtors, and title/escrow officers to drive profits and expand the customer base.• Provided exceptional customer service by guiding clients through the loan closing process and addressing any concerns that arose with confidence and skill. • Managed customer files, department records, and regulatory paperwork with meticulous attention to detail and accuracy. • Assumed responsibility for administering and overseeing the state-regulated disclosure desk for 18+ Loan Officers.• Contributed to timely loan closing and funding activities by expertly managing task checklists and assessing loan compliance to ensure adherence to all mortgage lending laws and regulations.

• During property remodel, maintained full occupancy rate in 238 units. • Promoted from previous Property Management role to Leasing Consultant position. • Provided excellent customer service for move-in and move-out processes, including supporting unit preps and turnovers. • Conducted outreach marketing to local communities, analyzed market trends, shared property information, and offered waitlist options to increase demand. • Emphasized the importance of rental insurance to tenants, effectively selling to them. • Built strong relationships with tenants through co-hosting monthly engagement events. • Assessed customer needs and maintained up-to-date knowledge of consumer preferences while offering hands-on assistance.• Ensured accuracy and compliance with state, local, and federal housing regulations in partnership with Property Manager.• Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs. • Handled tenant complaints promptly and effectively, calling in repairmen and other support services as needed.