Parth Sharma Email & Phone Number

London, On, Ca

London, On

As a Customer Service Manager / Shift Supervisor at Taco Bell, I oversee daily operations and lead a team of 14 employees to ensure exceptional customer service. Key achievements include:Successfully resolved 94% of customer service issues, enhancing overall satisfaction.Managed shifts that served an average of 224 customers per day.Implemented training programs that improved employee performance by 70%.Achieved 78% reduction in wait times during peak hours through efficient team coordination.Focused on creating a positive dining experience while driving operational excellence.

London, Ontario, Canada

Supported daily office operations by managing 30+ administrative tasks, including scheduling, correspondence, and document management.Collaborated with a team of 5 to streamline office processes, improving efficiency by 20% through the implementation of new organizational systems.Assisted in the coordination of 10+ events and workshops, enhancing student engagement and community outreach.Utilized software tools (e.g., Microsoft Office Suite) to create reports and presentations, contributing to a 15% increase in departmental productivity.

London, Ontario, Canada

Led a team of 7 staff members in daily operations, achieving a 10% increase in sales over 6 months through effective training and motivation.Managed inventory and supply chain logistics, reducing food waste by 25% and optimizing costs.Implemented customer service initiatives that improved customer satisfaction scores by 30%, resulting in higher repeat business.Oversaw financial reporting and budgeting, ensuring a profit margin of 15% while maintaining high standards of food quality and safety.

Diploma Of Education, Business Administration And Management, General

Activities and Societies: Web Development, Badminton

Certification, Accounting And Finance