AeroLeads people directory · profile
Finbarre Snarey Email & Phone Number
Podcast Host and Producer
at
Tarot Interviews
1 work email found
@nottingham.ac.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Podcast Host and Producer
Location
Greater Nottingham, United Kingdom
Company size
Who is Finbarre Snarey? Overview
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Quick answer
Finbarre Snarey is listed as Podcast Host and Producer at Tarot Interviews, a with 1 employees, based in Greater Nottingham, United Kingdom. AeroLeads shows a work email signal at nottingham.ac.uk and a matched LinkedIn profile for Finbarre Snarey.
Finbarre Snarey previously worked as IT Operations Support Analyst at University Of Nottingham and Senior Service Desk Analyst at University Of Nottingham. Finbarre Snarey holds Bachelor'S Degree, Human Communication from The Manchester Metropolitan University.
Company email context
Email format at Tarot Interviews
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{first}.{last}@nottingham.ac.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Finbarre Snarey. Compare company email patterns before reaching out.
Profile bio
About Finbarre Snarey
Experienced IT Professional | Service Desk Specialist | Customer-Centric Problem SolverWith over 15 years of experience across higher education, local government, and the private sector, I have developed a deep expertise in IT service desk operations, customer service, and technical support. I am an ITIL-certified Service Desk Analyst with a strong track record of providing first-class support and enhancing IT services in dynamic environments.I pride myself on delivering exceptional customer experiences, ensuring that end-users receive not only timely resolutions but also a level of care that fosters trust and confidence in IT services. My experience in both first- and second-line support allows me to tackle a wide range of technical issues, from VPN and network troubleshooting to Office 365 and cloud storage solutions.Key Achievements:• Delivered expert support for critical IT infrastructure at the University of Nottingham, ensuring service continuity for students and staff.• Led initiatives to streamline Service Desk processes, including the implementation of recorded voice prompts in the IVR system, significantly improving user navigation and response times.• Achieved a first-time fix rate of 87% across a user base of 50,000 globally, demonstrating both technical proficiency and problem-solving skills.• Provided mentorship and training to junior IT staff, sharing knowledge and best practices to elevate team performance.Beyond my technical capabilities, I am passionate about process improvement and innovation. I enjoy collaborating with teams across the organization to enhance IT operations, reduce service disruptions, and continuously improve the customer experience.Looking to connect: I am always eager to connect with like-minded professionals, exchange insights, and explore new opportunities in IT service management, customer support, and beyond.
Current workplace
Finbarre Snarey's current company
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Tarot Interviews
10 roles
Finbarre Snarey work experience
A career timeline built from the work history available for this profile.
It Operations Support Analyst
Current• Monitor and support enterprise systems for performance and availability using Solarwinds and Ivanti ISM, ensuring minimal downtime and smooth operations.• Identify and resolve incidents, improving system efficiency through proactive issue escalation and resolution.• Collaborated with enterprise teams to review and automate processes, reducing manual interventions and streamlining service delivery.• Key contributor to the Intelligent Operations Centre, providing critical support to maintain system performance and optimize IT infrastructure.
Nov 2022 - Present
Senior Service Desk Analyst
• Three years of experience in supporting talent to adapt to a rapidly changing workplace landscape.• Provided first and second-line support via Unexus Connect, RDP, Teamviewer, Skype and Teams.• Improved the customer experience by implementing recorded voice prompts in the Service Desk IVR.
Feb 2019 - Nov 2022
Ict Technical Officer
• Provided second-line support for applications at a server, switch and router level.• Responsible for software upgrades and project work on business critical systems.• Designed and administered a server-based wiki as a collaborative knowledge base.
Jun 2018 - Dec 2018
Senior Service Desk Analyst
• Provided first and second-line support to users in the United Kingdom, Malaysia and China.• Service Desk Subject Matter Expert in Office 365, cloud storage solutions and data recovery.• ITIL Foundation certified.• First time fix rate of 87%
Feb 2015 - Jun 2018
It Support Technician
• Second-line IT support for 1200 users at the Department of Architecture and Built Environment.• Managed the large format plotting and scanning services in the department.• Supported the printing requirements of 600 undergraduates for project submission and exhibition work.• Implemented and administered Xibo, a multi-screen scheduled signage solution.
Sep 2010 - Feb 2015
Ict Learning And Development Officer
• Provided second-line IT support to 18 libraries across Nottingham City.• Planned and delivered weekly one-hour training workshops to library users and staff.• Designed a catalogue of lesson plans to assist library assistants in teaching basic IT skills.• Provided one-to-one IT tuition for library managers and senior librarians.
Sep 2008 - Sep 2010
Quality Assurance Officer
• Monitored 330 technical call agents in a dynamic IT Support call centre.• Provided first-line IT help desk support on a premium-rate line, handling over 50 calls per day.• Graduated from the CAPITA six week Leadership Development Programme.• Achieved a consistent call quality score of over 93% and the lowest rate of escalation in the call centre.
Mar 2008 - Sep 2008
Technical Support Advisor
Mar 2007 - Mar 2008
Customer Service Advisor
Sep 2006 - Mar 2007
1 education record
Finbarre Snarey education
FAQ
Frequently asked questions about Finbarre Snarey
Quick answers generated from the profile data available on this page.
What company does Finbarre Snarey work for?
Finbarre Snarey works for Tarot Interviews.
What is Finbarre Snarey's role at Tarot Interviews?
Finbarre Snarey is listed as Podcast Host and Producer at Tarot Interviews.
What is Finbarre Snarey's email address?
AeroLeads has found 1 work email signal at @nottingham.ac.uk for Finbarre Snarey at Tarot Interviews.
Where is Finbarre Snarey based?
Finbarre Snarey is based in Greater Nottingham, United Kingdom while working with Tarot Interviews.
What companies has Finbarre Snarey worked for?
Finbarre Snarey has worked for Tarot Interviews, University Of Nottingham, Broxtowe Borough Council, Nottingham City Council, and The Techguys.
How can I contact Finbarre Snarey?
You can use AeroLeads to view verified contact signals for Finbarre Snarey at Tarot Interviews, including work email, phone, and LinkedIn data when available.
What schools did Finbarre Snarey attend?
Finbarre Snarey holds Bachelor'S Degree, Human Communication from The Manchester Metropolitan University.
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