David Cooper Email & Phone Number

Hamilton, On, Ca

Toronto, Canada Area

• Created and managed all media campaign in CORE (central data processing program) to be used by all TV Media employees to generate all client reports, station traffic instructions, as well as planning upcoming client campaigns. • Led communications with station reps, while maintaining positive relationships, to discuss contract discrepancies, provide traffic instructions, or request compensation for any station error that affected a client’s campaign found during the daily and weekly… Show more • Created and managed all media campaign in CORE (central data processing program) to be used by all TV Media employees to generate all client reports, station traffic instructions, as well as planning upcoming client campaigns. • Led communications with station reps, while maintaining positive relationships, to discuss contract discrepancies, provide traffic instructions, or request compensation for any station error that affected a client’s campaign found during the daily and weekly airing review. • Assisted with the training of multiple new employees including during my transition period into my new role as Jr. Buyer while maintaining all client campaigns. • Responsible for creating detailed instructions and providing in-person training to co-workers on new processes being implemented in current campaigns as well as potential future campaigns. • Assisted with the generation, updating, and review of all weekly client reports in preparation for all weekly client calls.• Responsible for maintaining the accuracy of all TV data records within CORE including identifying campaign monitoring errors (BVS downtime) and managing the process to correct it which could mean involving and managing one or more co-workers.• Assisted outside software developers create, test, and implement two new data processing tools needed to accurately capture an individual client’s campaign responses.• Served as Co-President of the office social committee responsible for organizing multiple company events and in office activities during my first year. Show less

Toronto, Canada Area

• Managed commercial versioning projects for upcoming media campaigns, including requesting and approving quotes, ensuring creative distribution, and invoicing.• Responsible for quality assurance on all client spots including approving versioned commercials and closed captioning.• Reviewed and monitored media placement of all unique versions of on air commercials to maintain campaign accuracy and determine effectiveness. • Prepared all weekly client reports accurately… Show more • Managed commercial versioning projects for upcoming media campaigns, including requesting and approving quotes, ensuring creative distribution, and invoicing.• Responsible for quality assurance on all client spots including approving versioned commercials and closed captioning.• Reviewed and monitored media placement of all unique versions of on air commercials to maintain campaign accuracy and determine effectiveness. • Prepared all weekly client reports accurately and efficiently to be completed by team members in preparation for the weekly client calls. • Worked with team members to rectify any data discrepancies in CORE that were found during reporting. Show less

Oakville, Ontario

• Act as a touch point between the brand (TD) and the customer, completed transactions accurately and efficiently, communicated brand promises and initiatives effectively, ensured each customer received an enhanced customer service experience and left the branch with positive feelings towards TD.• Worked to identify and understand the customer needs during the transaction using conversation and CRM software to find opportunities to provide the customer with advice on TD services… Show more • Act as a touch point between the brand (TD) and the customer, completed transactions accurately and efficiently, communicated brand promises and initiatives effectively, ensured each customer received an enhanced customer service experience and left the branch with positive feelings towards TD.• Worked to identify and understand the customer needs during the transaction using conversation and CRM software to find opportunities to provide the customer with advice on TD services suitable to fulfill those unmet needs and build off previous success. Show less

Oakville/Mississauga, Ontario

• Act as a touch point between Metrolinx (GO Transit) and their passengers, building awareness and excitement for the launch of the new, preloaded Presto fare card. • I had to be knowledgeable on Presto System and existing GO system and be able to communicate the differences between the two systems, the upcoming changes and how it will affect passengers, and the benefit of the new Presto system over the previous system. • Contributed to a positive work/commute environment while… Show more • Act as a touch point between Metrolinx (GO Transit) and their passengers, building awareness and excitement for the launch of the new, preloaded Presto fare card. • I had to be knowledgeable on Presto System and existing GO system and be able to communicate the differences between the two systems, the upcoming changes and how it will affect passengers, and the benefit of the new Presto system over the previous system. • Contributed to a positive work/commute environment while working as part of a team to complete specific goals and objectives. Show less

Oakville, Ontario

• As an order picker, I would prioritize our remaining orders to pick, then systematically pick and pack each order, ensuring product safety and order accuracy. • Effectively communicated with customers over the phone to recommend solutions for out-of-stock product, answer questions about outstanding orders, broken merchandise and many other post-purchase inquiries.• Effectively contributed ideas with management about inventory organization and warehouse issues that were… Show more • As an order picker, I would prioritize our remaining orders to pick, then systematically pick and pack each order, ensuring product safety and order accuracy. • Effectively communicated with customers over the phone to recommend solutions for out-of-stock product, answer questions about outstanding orders, broken merchandise and many other post-purchase inquiries.• Effectively contributed ideas with management about inventory organization and warehouse issues that were hindering employee’s efficiency and assisted in the implementation of the solutions.• Gained deep knowledge of all product lines to provide the customer with the best service possible.• Assisted in the setup of several computers for inventory counts and used my computer skills to troubleshoot basic software and hardware problems that arose.• Using my organizational skills, I kept accurate records of over stock in a central location that improved order picking and inventory counting Show less

Advanced Marketing Diploma, Marketing/Marketing Management, General

• Conducted market research for a local butcher shop by designing and distributing a targeted online survey and performed analysis.

Television Broadcasting

• Graduated on Dean’s List for high GPA • Developed, wrote, produced and starred in 3rd year movie production with the responsibility.