Findlay Hilchie Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Ca

As Head of Partnership at Cloudloop, I work on building and growing the Cloudloop brand across tech ecosystems, finding new opportunities, and creating awesome partnerships. I lead a great team, help improve our internal processes, and make sure we’re delivering top-notch work for our clients. I also work closely with leadership to drive growth, scale what’s working, and keep everything running smoothly—while having fun along the way!

Halifax, Nova Scotia, Ca

I create and teach workshops for the masters students, primarily the MTEI, focused on digital strategy, methods of discovery and data collection and the use of digital networking and marketing.I teach :Basics of digital strategyContent typesFunnelsSocial marketingAd purchasesSmoke testsLanding pages with off the shelf services

Irvine, California, Us

Toronto, On, Ca

A focus on sales with additional time spent on partner relations and marketing.

Helping bring your organization innovation. My job is to know the best DevOps tools in the world and to help you select what will bring you forward as an organization. If you are looking to step into the clouds or want assistance building faster in them, reach out and find out how Arctiq can help move you into the future.

Alexandria, Virginia, Us

I have worked to encouraged staff to take on roles once fulfilled by myself. The results have been incredible and have taken the department to a higher level.As the team has grown, so have the responsibilities of my team. I have had to trust them to hold boundaries, continue work I handoff, and shape the department. We have made changes based on their suggestions, built out by members of the team.We have pivoted our department to using Jira and an agile methodology, organizing our work into sprints. This change has allowed for less disruption to development timelines. To be more transparent with both clients and internal stakeholders, we have increased the frequency of hours tracking and incorporated tracking of non-billed development time to assess the impacts of revisions and rebuilds.

Alexandria, Virginia, Us

Over the last year of running my department, my role has changed radically. I no longer do as much system configuration and spend a lot of my time developing my staff, handling a few key accounts, and growing the department's role in the company. We have brought on our own dedicated developers for the team and to assist with some of the support department's development needs.● Assist sales in scoping deals and answering technical questions via internal scoping slack channel● Expand existing relationships with enterprise clients to bring in other business units to using OW● Resolving projects that have gone off track from other departments, recovering the relationship and maintaining client timelines.● $73,650.00 in upsells● $184,335.00 in department upsells, 22% of company upsells● Recruited 8 Staff in 2019-2020 comprising support, consultants, sales and development● 11m Median response time for department with 5845 conversations closed with a 97.6% satisfaction rating

Alexandria, Virginia, Us

I manage select clients with large goals and needs that tend to be more expansive. These needs can involve custom themes and widgets, changes to the platform and multiple programs all needing to be coordinated at once. This department has grown to include 4 consultants working on my team, with a mix of configuration management, development and project management skills. ● Host webinars for current clients to educate them on features and services offered by OW● Coordinate large projects on tight timelines to hit client deadlines● Proposing alterations to the platform to allow for more customization and flexibility. ● Suggest and advocate for changes in the platform based on client needs and application to client base as a whole.● Review client requirement documentations and craft quotes and timelines for front end development and software setup.● Finished 2018 as second on support up-sale board. ● 235k+ Upsold while at company● Handling clients from all over the world● Train enterprise staff on sales and rapport building techniques● Recruited staff to expand department inside Canada● Transitioned to a planning and process-oriented role● Mentor new hires● Organize bi-weekly team leads meeting● Managing a remote team of 4 including configuration management, sales skills and developmentStats For 2019 - 2020● 1243 Conversations● 5,186 replies sent● 4m 3s response time● 100% Conversation Rating● $67,820 in direct sales ● Lead department responsible for 19% of department revenue Stats For 2018 - 2019● 1,087 Conversations via Intercom● 5m 18s Median response time● 97% Approval rating2018 - 2019 Key Clients Served● Ad Age● US Travel● Inc 5000● Fast Company● Sandow Media● ICSC● GSMA / AMA

Alexandria, Virginia, Us

We have switched from departments to integrated business teams encompassing both project management, and customer support and success. I now over see two support rep who are both fantastic and one Jr. PM as well as handle some of my larger legacy clients. This description will begin to flesh out as I move forward in the role. ● Empower staff to do self directed training● Team maintains a 99% happiness rating for client feedback● Median response time less than 6m with many clients hearing back under 1m● Team lead client up-sell board for 7 straight months● Lead support upsale board for 7 straight months● Built instance with commonly used code changes easily shown and explained for staff to use, reducing need for development on simple changes● Caused 2018 team themed emoji arms race in slack● Developed use cases based on real user needs to help shape and grow the platform● Provide ongoing support and configuration management for enterprise clients● Worked with another staff member to create staff emoji faces, I call them OWmojis

Alexandria, Virginia, Us

Basically the same job as below but now I have staff and stuff.I was hired because I have a history of creating things that didn't exist before and need to be run while being built. I keep work going out the door while developing and improving the process of the department and organize staff to perform said work. I try to care more about my client's deadlines more then they do.● Develop process and standard operating procedure.● Manage production timelines for multiple client instances and front end development projects.● Estimate development hours for multiple support staff to facilitate upsells.● Light front end development work to allow developers to focus on the larger tasks.● Develop training material and policy for my department and clients.● Create upsells based on client needs and in-house ability.● Best sales months to date 195% and 214% of target. ● Conduct interviews of staff to be hired into my department or team.Clients: US Travel, Ad Age, GSMA, Genius Awards

Alexandria, Virginia, Us

I work to help customers set up their awards campaigns with the platforms newest and custom features. I have just begun my role here but already have seen the advantage of our platform and seen the success it has brought to our clients. ● Create documentation and support videos.● Maintain communication between multiple clients and departments.● Review client feedback and requirements to create requirements.● Assign requirements to team members for execution.● Track and summarize custom implementation hours into easy to understand client reports.● Assist with modifications to current accounts.● Live inside intercom, slack and trello.

Barberly is a schedule and reservation system for barbershops that I work on along with a team of two developers as a side project. It allows us time to work with new technology and methods that we do not get in our standard 9-5 roles.● Recruited and manage two development co-founders.● Produced MEAN based MVP at 48 hour hackathon.● Ongoing development in Firebase and Angular.● Manage work into sprint via Trello.● Negotiated commitment from client before product release.

I have taken a step back at HG and moved to a technical adviser role stepping in only when required as I work on new projects.● Maintained and modified code base after initial setup.● Installed and configured plugins to allow for ongoing operations.● Setup and tested on development environment.● Worked with Partner to create and grow a niche subscription box and ecommerce site.● Grew company Instagram to 90K+ followers.● Manage a team of freelance writers, graphic designers, and developers.● Worked in collaboration to develop content marketing strategy.● Develop inbound content: blog posts, ebooks, and course material.● Maintain an awareness of emerging marketing technology to optimize workflows.

Halifax, Nova Scotia, Ca

● 301 redirects● Q/A: Browser and device testing.● Theme modifications● Worked with SASS and Grunt in proprietary sandbox environment● Content PopulationI was in this role briefly, it was a great company and decent fit but I have relocated to Waterloo and because of the nature of this role was unable to work remotely.

Equals6 was a student focused social network that looked to connect students with co-op, intern and entry level positions along with assistance in funding their education. While there I helped grow the community to 100k+ student users and 100+ partner organisations.● Research and track the actions of our users to develop new features and increase quality.● Review and interpret analytics both with google analytics and KISSmetrics.● Design layout and functionality of the website based on user behaviour and need.● Lead the digital marketing and social media strategy for Equals6.● Use social networks to build partnerships and communication to increase and grow business.● Deliver highly effective marketing and engagement initiatives across various social media platforms.● Analyze and examine social initiatives identifying areas of weakness and creating resolutions.● Collaborate with executives to create and implement strategies to achieve sales and marketing goals.● Apply gamification principles to increase participation, excitement and awareness.● Analyze traffic and social strategies to determine peak times to engage and maximize efforts.● Create and contract for original blog content to increase SEO visibility.● Reported to CEO and CTO on weekly basis as to progress of development and user growth.● Coordinated with development lead to outline and track feature development and QA.● Oversaw the development and marketing projects and activity from implementation to development.

I tracked relevant companies and schools to build lists of potential clients for E6. I also developed and maintained our first social accounts on Facebook and Twitter.

Burnaby, British Columbia, Ca

● Built and maintained working knowledge of product lines, promo packages and services offered.● Focused on building deals that worked for both the company and the customer.● Maintained a balance between margin, attach and services to maximize each sale.● Worked with new hires to role play customer interactions to assist in learning the sales process.● Built rapport using GUEST to sell based on understanding needs and building trust with clients.

This was a family business that I began working for at age 6 and worked with my family until I was 21 when the business was closed. This was the home heating space selling pellet stoves, accessories and pellets to fuel the stoves. I learned how to schedule an appointments before I learned long division, did homework by the company phone and when I was 12 moved my room to right beside the show room and sales desk in the basement. I also learned that customer service was the foundation of our business, we competed against large hardware chains and the one thing that made us different was our service. From always having someone available to buy pellets, to taking calls on Christmas morning when someones stove broke there wasn't much we wouldn't do for our clients.

Master'S Degree, Technology Entrepreneurship & Innovation

Information Technology, Web Programming

Bachelor Of Commerce (B.Comm.), Entrepreneurship/Entrepreneurial Studies