Currently responsible for Hybrid Cloud Infrastructure RFS Delivery for all Nordic region IBM clients. Apart from people management responsibilities from my previous role, I’m additionally responsible for the following:Manage a team of global subject matter experts & architects with various skills like Cloud platforms – AWS, Microsoft Azure, GCP, IBM Cloud, etc., Vmware, Microsoft Hyper-V, Red Hat products, Middleware, Database, Office 365 & related technologies.Single point of contact for RFS service delivery cutting across different technologies and platforms mentioned above.Drive a high level of client centricity & collaborate with integrated delivery teams across globe to support the client & achieve high NPS scores.Hiring and on boarding of resources with respect to client needs & based on solution model.Ensuring Zero error delivery by ensuring collaboration with client team’s at each step of the project.Implemented Agile methodologies & practices like stand-ups, retrospectives, mood marbles, etc. & made client stakeholders part of each iteration to achieve complete transparency & trust leading to higher client satisfaction & efficiency.Was awarded annual prestigious “GTS People’s Champion Award” consecutively 2 years in a row i.e. 2019 & 2020 by IBM Vice President, GTS for demonstrating outstanding leadership and engagement in my team.

Currently responsible for Hybrid Cloud Infrastructure RFS Delivery for all Nordic region IBM clients. Apart from people management responsibilities from my previous role, I’m additionally responsible for the following:Manage a team of global subject matter experts & architects with various skills like Cloud platforms – AWS, Microsoft Azure, GCP, IBM Cloud, etc., Vmware, Microsoft Hyper-V, Red Hat products, Middleware, Database, Office 365 & related technologies.Single point of contact for RFS service delivery cutting across different technologies and platforms mentioned above.Drive a high level of client centricity & collaborate with integrated delivery teams across globe to support the client & achieve high NPS scores.Hiring and on boarding of resources with respect to client needs & based on solution model.Ensuring Zero error delivery by ensuring collaboration with client team’s at each step of the project.Implemented Agile methodologies & practices like stand-ups, retrospectives, mood marbles, etc. & made client stakeholders part of each iteration to achieve complete transparency & trust leading to higher client satisfaction & efficiency.Was awarded annual prestigious “GTS People’s Champion Award” consecutively 2 years in a row i.e. 2019 & 2020 by IBM Vice President, GTS for demonstrating outstanding leadership and engagement in my team.

Manage 40+ global resources responsible for IBM client’s remote infrastructure managementSingle point of contact for service delivery cutting across different technologies and platforms like Messaging (Microsoft Exchange, SMTP Gateways, BES, MDM, etc.), Active Directory & related technologies, SharePoint, etc.Drive a high level of client centricity & collaborate with integrated delivery teams across globe to support the client Hiring and on boarding of resources with respect to client need & based on solution modelEnsure positive CSAT and customer relationship is maintained.Manage delivering to contract performance standards and client measurements.Drive/manage service quality and improvement of service delivery processes.Drive crisis management & audit readiness.People management responsibilities for Team Enablement, Growth, Performance.Creating a positive environment through leadership, coaching & mentoringDevelop technical talent and leadership in the team.Encouraging innovations and best practice sharing.Focus on personal and professional development and appropriate certifications for team members.Drive organizational initiativesOverall responsibility of ensuring Compliance and control posture in GREEN status.

Effectively led a team with various staffing models of internal and external, on-shore and off-shore resources for delivering successful solutions and support for the corporate directory and access systems. This includes critical services such as Directory Services/DNS/DHCP etc.Providing overall design and technical direction for the daily support and administration of global Directory services & various other technologies.Supervision of daily work activities, accountable for the team's results, or for projects, set timeframes and schedules to meet customer and business needs.Work with the business units as well as IT Services management and staff to develop Service Level Expectations and operational procedures that meet the business unit's objectives. Follow up on operational issues that arise and fine-tune the expectations to address gaps or make changes as appropriate.The team consists of approximately 8 employees in the Asia/India region responsible & partnering with other members globally for:Supporting Active Directory (all versions) and Windows Server systems.Troubleshooting and resolving Tier III Active Directory, DNS, DHCP, LDAP 2003/2008 issues.Maintaining and supporting third party applications including WSUS, MS AD LDS, Quest Change Auditor for Active Directory, Quest Recovery Manager for Active Directory, Quest Migrations Manager, Hitachi Password Manager, MS TMG, MS FIM, UserID agents(component of Palo Alto firewall), Cirrato OnePrint, etc.Administering Quest Active Roles Server end to end (including web based front end) which is heavily used by Service Desk & other teams as an Interface to Active Directory.Splunk Power users to generate dynamic reports & graphs.Automating tasks by designing & leveraging custom PowerShell scripts.Delivering high-visibility solutions in-line with overall ITS strategy.

Handling the AD Operations team & maintaining GEHC’s AD Infrastructure comprising of around:150 Windows Server 2003 / Windows Server 2008 R2 Domain controllers in various production & engineering Active Directory domains.3,000+ Windows/Linux based Servers85,000+ Windows7/Windows XP workstations71,000+ active usersActing as highest level of escalation for Active Directory, WINS, and Microsoft DNS related issues in GEHC environment.Managing ongoing Active Directory Migration/Integration projects using Quest’s Migration Manager for Active Directory.Travelled to Haifa, Israel for Domain upgrade/collapse of 3 NT based domains to the standard windows server 2003 AD.Travelled to Milwaukee, WI, U.S.A. during April – May 2009 for transition for a L2 level support project including technologies like Active Directory, Client Security, Identity management, Citrix & C.A. Unicenter (Asset Management).

Worked as Sr. Active Directory Administrator for GEHC (General Electric Healthcare). I’m the domain admin in all production domains & enterprise admin in related engineering domains. Job comprised of the following:-Checking health of Active Directory across all the sites using AD monitoring tools like MPSReports (Microsoft Platform Support Reporting Utility), Replmon, Dcdiag, Netdiag, etc.Domain migrations & consolidations using Quest Migration Manager.Implemented Active Administrator from ScriptLogic at GEHC. It has added functionality to the existing AD snap-ins & has some extremely useful features like AD Object Level restore along with all or partial attributes & many other functionalities.Implemented Object level auditing through Active Administrator.Implemented GPO version control & backups using Active Administrator.Implemented Quest Recovery Manager for Active Directory for Windows 2000-03 domains. Creating a backup strategy for GEHC forest including object level recovery.Worked on standardizing the clarify workflow & decreasing misrouted cases to improve end user experience as well expediting the time to resolve any issue.Creating process documentation & upgrading existing documents.Performing lease replacements of DCs which get off lease.Generating exports through Hyena.

EPS (Enterprise Platform Support) is part of PSS (Product Support Services). EPS is entrusted with providing technical support solutions for small, medium, and large enterprises which are using the current supported Windows server products. Within EPS, Specialty groups concentrate on specific Microsoft technologies such as Setup, Performance, Networking, Directory Services, SMS, and Cluster. These Specialties allow targeted issues to be resolved in a timely manner by engineers who have in-depth knowledge of the product area.(a) September 2004 – October 2005 Technical Support Officer, Level - IIIWorked as Technical Support Officer, Level – III for Microsoft EPS - Windows 2000™/Windows 2003™ Directory Services Support. Job comprised of the following:- Dealing only with Premier / Pro Clients looking for MS Server Support. Dealing with all XP Pro / 2000 Pro machines on Domain as well. Support also included VPC (Virtual PC 2004), Virtual Server 2005. All Active Directory® (Directory Services) related concerns which includes troubleshooting:- • Installation, configuration & maintenance of Active Directory• User Profiles• Group Policies• Distributed File System• Encrypted File System• Common DNS issues pertaining to Active Directory• Windows Time Service• Terminal Services• Trusts between Windows NT – Windows 2000 / Windows 2003• Active Directory & File Replication service• Disaster Recovery for Domain Controllers• Meta-Data Cleanup• Client Side Caching (Offline Files)• Account Lockouts• Security• Interactive Logons• Migration from Windows NT/Windows 2000 to Windows 2003 Domain

Worked as a Technical Team Leader for HP Process in the All-in-One Dept. Mentoring a team of 15 FTEs & responsible for keeping the track of the team performance matrices & S.L.A.Trainings Attended:• Train the Trainer (for Wireless NPI All-in-One Printers).• vCertification (Young Leaders Development Program).

Worked as a Technical Support Engineer for HP voice account from the pilot batch. Job comprised of talking to USA based clients and helping them to fix up all there HP DeskJet & All in One related concerns.