Hannah Johnson Email & Phone Number

Kalamazoo, Michigan, United States

• Obtained and maintained small but strong client base
• Drafted and implemented custom community plans for clients
• Maintained client codebases and updated websites with modern security
• Created standard and milestone-based contracts for clients

Remote

• Designed and developed Apps Scripts for engagement and retention projects.
• Planned VIP, CEO, and Influencer publishing opportunities and community events and webinars.
• Created custom KPI for team and subordinates, and achieved desired growth goals over time.
• Increased user engagement from 2% to 7% using strategic development.
• Planned and managed community events, activities, and programs.
• Primary trainer for all new team members in community tactics and reporting.

Greater Los Angeles Area

• Managed cross-functional teams in community forums and customer support.
• Increased customer satisfaction across our portfolio of websites from 61% to 96% over two years.
• Created and implemented user-generated content contests and events resulting in increased retention over my tenure.
• Handled customer support issues and abuse reports.
• Produced engaging technical content including blogs, guides, and whitepapers.
• Assisted with project management, product development and UX design.

San Francisco Bay Area

• Managed all social media, community, and customer service support services for 8 game titles.
• Improved Facebook following on brand pages by 50%.
• Implemented improved release schedule for development team based on community feedback.
• Improved bug pipelines and implemented prioritization to maximize developer time management.

Remote

• Monitored, managed, and moderated Zynga iPhone games and social media forums.
• Reported community sentiments and issues Zynga development teams.
• Produced engaging technical content including blogs, tutorials, and video guides.
• Cultivated brand influencers and evangelists, improving retention in the forums.

Remote

• Executed social media strategies pursuant to client requests and needs.
• Created compelling content, tutorials and game guides, including in-game video content.
• Provided concierge-level customer service and online moderation services
• Engaged in daily and weekly in-game and other online events, such as user-generated content contests, tournaments, and meetups.

Remote

• Moderated a AAA MMO by assisting players with in-game concerns, bug reports, and account management.
• Worked on client projects by playtesting applications ranging from MMOs, web-based flash games to social platforms such as Facebook.
• Remotely played and resiliency-tested new games and software for a variety of development teams at the same time.
• Responded to trouble tickets with Zendesk customer service software.

Telecommute

• Created, managed, and administered multiple websites and forums on a strictly volunteer-only basis.
• Used Photoshop, CSS coding, and general good taste to maintain appearances.

Web Programming, Fullstack Development

Activities and Societies: Project One: E-Commerce Poke-Dealers Project Two: Alley Cat side-scroller game!.

Bachelor'S, Anthropology Archaeology, 3.89

Activities and Societies: • Anthropology Club • Kingdom of Hansee Executive Board Summa Cum Laude

Aa, General Arts, 3.9

Activities and Societies: • Theater Club, Actor • Sounds Newspaper, Reporter • Anthropology Club, Member • French Club, Member Received.