• Obtained and maintained small but strong client base• Drafted and implemented custom community plans for clients• Maintained client codebases and updated websites with modern security• Created standard and milestone-based contracts for clients

• Designed and developed Apps Scripts for engagement and retention projects.• Planned VIP, CEO, and Influencer publishing opportunities and community events and webinars.• Created custom KPI for team and subordinates, and achieved desired growth goals over time. • Increased user engagement from 2% to 7% using strategic development. • Planned and managed community events, activities, and programs. • Primary trainer for all new team members in community tactics and reporting.• Managed the following client communities: Newsweek Expert Forum, Business Journals Leadership Trust, Cointelegraph Innovation Circle, Fast Company Executive Board, Rolling Stone Culture Council, YEC and Forbes Councils.

• Managed cross-functional teams in community forums and customer support.• Increased customer satisfaction across our portfolio of websites from 61% to 96% over two years. • Created and implemented user-generated content contests and events resulting in increased retention over my tenure. • Handled customer support issues and abuse reports.• Produced engaging technical content including blogs, guides, and whitepapers.• Assisted with project management, product development and UX design.

• Managed all social media, community, and customer service support services for 8 game titles.• Improved Facebook following on brand pages by 50%. • Implemented improved release schedule for development team based on community feedback.• Improved bug pipelines and implemented prioritization to maximize developer time management.

• Monitored, managed, and moderated Zynga iPhone games and social media forums.• Reported community sentiments and issues Zynga development teams.• Produced engaging technical content including blogs, tutorials, and video guides.• Cultivated brand influencers and evangelists, improving retention in the forums.

• Executed social media strategies pursuant to client requests and needs.• Created compelling content, tutorials and game guides, including in-game video content.• Provided concierge-level customer service and online moderation services• Engaged in daily and weekly in-game and other online events, such as user-generated content contests, tournaments, and meetups.

• Moderated a AAA MMO by assisting players with in-game concerns, bug reports, and account management.• Worked on client projects by playtesting applications ranging from MMOs, web-based flash games to social platforms such as Facebook.• Remotely played and resiliency-tested new games and software for a variety of development teams at the same time.• Responded to trouble tickets with Zendesk customer service software.

• Created, managed, and administered multiple websites and forums on a strictly volunteer-only basis. • Used Photoshop, CSS coding, and general good taste to maintain appearances.