Franky Surroca Email & Phone Number

I’m here because I am passionate about helping other regular people that are in the occupation of providing service, notably in Food & Beverage. That includes Attendants, Servants, Butlers, Stewards, bartenders, baristas, busboys but most importantly Servers, Waiters, Waitresses, or just entering the customer service industry in general. To overcome the fear and disappointment of not being successful in making the most money out of your job that you know is possible. To overcome the pain of not being able to provide that unforgettable experience to your guests that just fills you with such an unparalleled sense of gratification. To conquer the fear of failure that paralyzes you from being the best version of yourself to the public. Fear of imposing your personality a bit too much. Fear of criticism. Losing your job and getting fired, Facing embarrassment at your job for not knowing common customer service/F&B server knowledge. Feeling limited in your job like there’s a ceiling on how much you tend to make. Not Receiving that recognition and respect that you deserve. The list goes on.I know what it is like to work your ass off, be stuck in the weeds, get slammed and still muster enough to go all out for your guests just to hear the response “is the service charge included?.” Or how about even worse to not even get the decency of a thank you, just a cross-off at the tip amount and a smile as they leave the table if you’re lucky. I know what it’s like to be questioned on the spot by a customer and not be able to provide a precise answer just a vague response hoping they don’t ask any more questions about the menu or the wines. Always thinking to myself why people are so “cheap” but at the same time enviously wondering how the other servers are able to get $20, $40, $50, & $100+ in tips on a consistent basis.

Listed skills include Entrepreneurship, Customer Service, Microsoft Office, Management, and 6 others.

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  Server

  Fontainebleau Miami Beach

  Jan 2012 - Present